Booths Reviews 208

Booths has massive strengths and equal negatives .
Buyers seem to seek out good produce
Product information is good and there’s often useful recipes, et cetera
Fresh products counters great and staff knowledgeable
Range of foods and diversity gooof

Not so good . In the evenings particularly some young staff are more concerned with chatting up their work colleagues, both male and female rather than actually dealing with the job of serving the customers in a focused way. The new system of using your card to get discounted items not unlike the Tesco system isn’t really deep and wide enough so there are some good offers but they could go much further with this to develop loyalty.

A real contrast with the daytime staff and perhaps some more mature staff who seem to understand the need to offer a complete customer satisfaction .

I have a suspicion that one Store member the staff who had a different ability was hounded out by female members of staff . He was a real asset to the shop but sadly left under what circumstances I do not know.

I certainly overheard on the number of occasions very negative comments about him from young colleagues

More information on Produce sourcing and origins would be helpful in a simple but impact way so that customers could understand where their food was coming from what it may or may not have been treated with and why it’s good to buy fresh and seasonal fruit and veg

Longton store. Used store and met friends in cafe. Hadn't realised had overstayed their two hour limit. Why Longton store needs car parking company is beyond me, and two hours is not enough. £100 fine. No Christmas Booths order this year.

Cant thank the lovely staff in the Lancaster store enough. We were in a bit of a situation when our baby had a nappy explosion as we were about to start a 3 hour journey. They didn't have customer toilets but we're so accommodating and let us use their staff toilet and we're so kind throughout. We love popping in when we're down south anyway as its a great store with good variety and a nice treat but the staff definitely go above and beyond.

The car parking terms and conditions it seems needs overhauling as Booths along with 3rd party ANPR enforcement are penalising customers by issuing over inflated fines. For making a genuine mistake, I complained about the huge fine for the 13 minute oversight and was advised to appeal directly to ParkingEye. The negative reviews for this Company are as poor as you can expect and the chances of a fine being overturned are minimal if not impossible. I’m very shocked and surprised Booths are associating themselves with this rogue company.

Bought 2xBooths own brand fish pie which was heated in microwave according to to instructions
It was disgusting!
A bitter taste, tough cubes of fish and prawns like concrete
Hugely disappointed as was not a cheap product

This review is about the cafe at Booths Longton. My friend and I stopped to do some shopping and decided to have lunch afterwards. The cafe may have been understaffed on the day we visited. However, every aspect was terrible. The service was awful. The food was awful and the cutlery was filthy. I would not recommend this supermarket cafe at all. They were unorganised and appeared to have run out of even the basics. Historically I’ve been a big supporter of booths, but this was an awful experience. We ordered two cheese on toast and two teas. The food took ages to arrive and when it did it was nothing like described on the menu. I left mine and my friend barely touched hers. We were going to complain but we’d already had to queue for 20 minutes to order, then we had to ask for clean cutlery as what we’d been given had not been washed properly. Other customers were also complaining and one customer even resorted to buying a sandwich from the store to eat in the cafe because the cafe had run out of everything she’d asked for. The cafe was cold, dirty and uninviting. I’ve given a two star review not for the cafe but for other store staff who were pleasant and helpful.

Informing of possible chemical contamination of Morphet Farms milk bought at Keswick Booths store. It had a strong chemical/metallic taste and smell and has made me and others seriously ill with nausea and mouth burns. Booths need to investigate this urgently.

Beware. I’ve been a consistent customer of Booths for over 20 years. I recently visited the Fulwood store, including the cafe where I put my car reg in and later received a £100 parking fine! I should have been entitled to 2 hours parking which quite frankly they should be given anyway since they encourage you to be slow! No self service tills, promotions which don’t register which you then have to visit the customer service till to sort out. This problem has occurred to others too and it’s possibly a glitch as I noticed the card reader etc in the cafe is old and slow. It’s not like there isn’t plenty of healthy competition to maybe time to say bye to Booths!

The staff at Booths are always amazing. Booths carries such a lovely range and variety, I regularly go to Booths to get items I just can’t get anywhere else. Whilst some items can initially seem a bit pricey it’s important to remember that they are often artisanal products from small makers rather than industrial manufacturers.

We feel very let down by Booths.
We cooked a boneless pork belly with maple & bourbon glaze according to the instructions. The pork was undercooked & not ready for us to eat. We know pork has to be well cooked & put it back in the oven for a further 30 minutes!
We thought Booths was trustworthy & their meat was good. Someone somewhere doesn't know how to cook!

Miserable experience really at the Kirkby Lonsdale store. Went there at the behest of my elderly mum, who was desperate for milk and essentials. Milk overpriced (with short date), loaf overpriced (with short date), fruit and veg overpriced (and of varied quality), faff at the till regarding a Booths card and every member of staff looked miserable as hell. In fact I've recently been to a funeral and I swear the people grieving were much more cheerful!

I'd sooner drive another dozen miles and take mother to Aldi, Lidl or Sainsbury's.

I'm a vegetarian, but I buy meat from Booths for my dog. However, it has been brought to my attention that Booths sell Halal meat that they haven't labelled as Halal. I find this unacceptable. When I contacted Booths they gave me the brush-off. I will now be buying my dog's meat from a butcher that doesn't entertain Halal. If you feel the same I urge you to boycott your supermarkets meat counter until they start aligning themselves with the British peoples values.

I use my local Booths stores regular, the staff are always pleasant and helpful. My issue is everything I pay using my card I am asked if I want to donate to charity. I give to charity often so I don't appreciate having to decline everything I make a purchase. It feels like you are expected to, or shamed into donating.

I would like this to be removed as an option when paying, people who pay cash don't get asked to give to charity on every transaction...

I used the electrical charging points on two occasions between 06.30am and 08.00am and didn't notice any signs stating 1 hour free parking. The charging took 1 hour 17minutes & 1.20minutes and I sat in the car throughout. A week or so later I received 2 x £100.00 fines. Can you believe it that a Professional Retailer like Booths allowing this to happen to customers it's scandalous!! Every electrical charging points I have used has no parking charges for electrical charging. What a let down by Booths Directors to allow this to happen.

Lovely staff who are always welcoming.
Good,well priced food.
Light,airy and spacious cafe.
I eat here 3 times per week.

Went in to the cafe in penrith.. felt like a waiting room, all staff looked bemused. Obviously didn't want to be there.
We walked out in the end as we had waited in a small queue that didn't seem to go down as none of the staff knew what they were doing. It's such a shame as I like Booths.
Wouldn't recommend unless you have a few hours to kill.

Used several times in the past, including the Windermere store and always a really nice experience with a good selection of goods. More recently, Ulverston - well overpriced basics and limited selection of pricier goods, so no real choice if on a budget. Self checkouts now gone and only two staffed checkouts and on the two occasions I visited last week, the staff were miserable. Booths don't deserve the custom, no wonder the Ripon store is closing.

Bought a beef lasagna for two and an American cheesecake from the Keswick store. Expected at least Waitrose standards and experienced worse than the 'Basics' range of a large chain. The lasagne was dreadful - greasy, tasteless, sloppy, devoid of any cheese and too many bits of gristle. It was really poor and left a horrible greasy taste in the mouth.
The cheesecake was not much better. The biscuit base tasted of damp cardboard and the cheesecake itself had no discernable cheese flavour, just sweet. We left most of it.
Really Booths, how are you getting away with this? Expectations were so much higher. Back to Waitrose or M&S.
The staff at the store were not very friendly. They didn't give me the impression that they're valued very highly by the company. Too many partially filled shelves.

Excellent customer service received from Sophie in Customer Care 🥇Thank you!

Note to marketing! Advised to check out website when I spoke to them!!
Website needs updating to what they are currently doing in store.
The link to cafe offers shows nothing is on offer.
Text is in teeny weeny writing so very hard to read without a magnifying glass and thats on a full screen desktop. All a bit amateurish yet.