All was good apart from not being contacted to say my glasses were ready; I had to phone them after hearing nothing for over 4 weeks, only to be told that my glasses were ready for collection. They ha... See more
Company replied
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Review summary
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The overall visit was very good in particular the two ladies who looked after me Madinah, Gurpreet. My only complaint is the hard sell on new frames and also the unseen costs for fitting the new lens... See more
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Went in with my glasses broken from a festival and needing my glasses as travelling from London to Halifax tomorrow with no spare pair!! They couldn't fix mine but replaced my frames and wouldn't c... See more
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My Husband and I visited the Newcastle Boots Branch (3354) last week and we're served by Helen. Her knowledge and understanding of how glasses should sit to feel comfortable in your face was outstandi... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
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Northwich Cheshire branch.
Northwich Cheshire branch.
Annabelle was utterly FANTASTIC! I experienced a blip that was in no way Boots' fault, Annabelle rectified that experience with total brilliance, she was so professional in her approach and with an efficiency that's hard to match!
July 22, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Annabelle at our Northwich store provided such fantastic service and was able to resolve the issue so professionally and efficiently. It’s wonderful to know that her expertise and positive approach turned the situation around and left such a great impression. We truly appreciate your kind words.
Manushi at the Sutton branch opticians…
Manushi at the Sutton branch opticians helped me yesterday with my glasses. She was such a lovely lady, she went through everything thoroughly with me and made me feel really comfortable.
I will definitely go back to boots from now on to see Manushi.
July 22, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Manushi at our Sutton store provided such thorough, caring, and professional service. It’s wonderful to know she made you feel comfortable and took the time to explain everything clearly. We truly appreciate your kind words and look forward to welcoming you back in the future.
Good Optician, poor sales staff
Did not receive a reminder prompt to make an appointment. Received a text message with bad spelling and grammar saying it was a £10 eye test, so called Boots to check. Turned out I was overdue as not had reminder - and they were unable to advise about the text. On the day, the lady who did the pre eye-test and the optician were both very good - professional, yet with a personal touch and a sense of humour. The lady who assisted with purchasing/selecting glasses needs a lesson in customer service. I had only just started browsing and I really felt rushed into making a decision, so ended up choosing the same frames as I already had. She took and processed my payment before asking if I had a Boots card. My student card is linked to my Boots card, and I understand there should have been a student discount. There was not. And I was only provided with the credit card receipt, not the till receipt which would have shown this. And, I was not provided with a copy of my prescription. I had considered going back to purchase sunglasses, but I will not be getting any more. I will be submitting a complaint as really not happy.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the lack of communication regarding your appointment reminders, the concerns you raised about the promotional text message, and the service you received during the glasses selection and purchase process. We are pleased to hear that the pre-screening team member and optician provided a professional and positive experience, but regret that other aspects of your visit did not meet your expectations. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Service was fine but--
Service was fine. I was charged £339 for new lenses. I had only been home a short time when Boots rang to say an error had been made and I owed another £90. If this new total had been mentioned when I was in the store I might have made other choices.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We are sorry to hear about your experience, particularly the pricing discrepancy and that you were contacted after leaving the store to advise of an additional £90 charge. We understand how frustrating this must have been, especially as you may have made different purchasing decisions had the full cost been explained at the time. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Your eye health is important to have checked.
Very helpful and nice to know how they are so diligent in checking your eyes.
As well as explaining what to look out for if things are going wrong
Everyone is lovely.
The online booking system is a bit confusing and despite me asking to go to one opticians it booked me into the town further away( which I had to change)... That could be clearer.
Can't really fault the service.. Although the young girl doing the puff tests etc maybe needs to be a be more chatty and explain what is happening..( I do know as I go regularly but others might not).
Spot on with everything else.
Thank you
Hazel
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, Hazel. We’re delighted to hear that you found the team helpful, diligent, and thorough in checking your eye health, and that they took the time to explain what to look out for in the future. We also appreciate your comments about the online booking system and the pre-test explanations. Your feedback is invaluable in helping us improve, and we’re pleased to know that overall you found the service spot on. We truly appreciate your kind words.
Lovely staff and very informative…
Lovely staff and very informative optician
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team were so lovely and that the optician was informative, taking the time to explain everything clearly during your visit. We truly appreciate your kind words.
Visited Boots Opticians in Wigmore…
Visited Boots Opticians in Wigmore Street to collect my new glasses. Served by Irute who was very helpful and made sure I was happy with the fit before cleaning them ready for me to take home. All staff in the store were polite and professional. Thank you.
July 22, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Irute was so helpful when you collected your new glasses, taking the time to ensure they fitted comfortably and were ready for you to take home. It’s also wonderful to know that all of the staff at our Wigmore Street store were polite and professional. We truly appreciate your kind words.
Staff par excellence.
Had an appointment in Boots, Sauchiehall Street, Glasgow and as usual everything went without a hitch due to the professionalism of the staff, Francesca, Uzma and Tariq. All the staff in this Opticians are excellent, they treat you as if you've been a friend for ages and enjoy a good bit of patter. It was a good start to my day.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Francesca, Uzma, Tariq, and the rest of the team at our Sauchiehall Street Glasgow store provided such professional and friendly service. It’s wonderful to know they made you feel so welcome and helped make your visit an enjoyable start to the day. We truly appreciate your kind words.
Service was professional and thorough
Service was professional and thorough. Sorted me out with new glasses, very pleased.
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received professional and thorough service and that the team helped you find new glasses that you’re very pleased with. We truly appreciate your kind words.
My assistant Emma
My assistant, made selecting new glasses a pleasure. She was very knowledgeable and patient ensuring that my glasses fit well. She also allowed me to take advantage of the current offers on the Boots eyeware products available in Carlisle.
July 22, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that your assistant made choosing your new glasses such a positive experience. It’s wonderful to know that their knowledge, patience, and attention to ensuring a comfortable fit helped make the process enjoyable, and that they were able to help you make the most of the current offers available. We truly appreciate your kind words.
Tahera is an excellent Optician at Boots and I…
Tahera is an excellent Optician and I ask to see her whenever I have an eye test at Boots. She is thorough and explains everything in an easy to understand manner and is always happy to recommend options available. The staff are always polite and efficient. Many thanks to you all.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Tahera continues to provide such thorough and reassuring care during your eye tests. It’s wonderful to know that she explains everything clearly and takes the time to discuss the options available to you. We’re also pleased to hear that the rest of the team are always polite and efficient. We truly appreciate your loyalty and kind words.
Exceptional Service & Value!
12 months ago, during my annual eyetest at Boots, I was diagnosed with excessive pressure in my eyes. I was immediately referred to our local eye clinic and within a few weeks I had laser surgery in both eyes. Last week I attended Boots again for this year's eyetest and my pressures had returned to near normal. So well done to Boots for diagnosing this condition which as a diabetic could have been quite dangerous.
I haven't had new prescription glasses for a few years, relying on off the shelf readers for about £2! On being given my new prescription by Thaimah, she explained that there was an offer on for one pair plus a second pair at half price. So I selected a very nice pair of readers for £50 plus a second pair for distance at just £25! I think £75 for two pairs is exceptional value and I will be going back to order two spare pairs while the offer is on. Thank you to Saamiya and Thaimah for their excellent service.
July 8, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that your eye test identified the issue with your eye pressure and helped ensure you received prompt treatment. It’s wonderful to know that your follow-up appointment showed such positive results. We’re also pleased that Saamiya and Thaimah provided excellent service, helping you understand the available options and find great value with your new glasses. We truly appreciate your kind words.
The gentleman Mr Aquil is the manager…
The gentleman Mr Aquil is the manager of the store, very friendly and helpful.
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Mr Aquil provided such friendly and helpful service during your visit. It’s wonderful to know he made such a positive impression. We truly appreciate your kind words.
Brilliant eye test experience
Polite and informative staff with only a short wait to be seen, great service and an excellent experience.
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received polite and informative service, with only a short wait before your appointment. It’s wonderful to know you had such a great experience. We truly appreciate your kind words.
Went for renewal for prescription today…
Went for renewal for prescription today at boots in broughton first class service very professional as I always have but I would like to give a shout out to a young guy named ALEX what a most helpful guy who helped me with my choices for new eyeglasses explained why I should have the thinner lens set out a price I could afford! As I’m in my seventies from patient in fact I will go as far as saying one of the best experiences I’ve had at a opticians super friendly! I left feeling very satisfied I NEVER had that pushy salesman talk! Definitely a 5 ⭐️ ⭐️ ⭐️⭐️⭐️ from me!!!
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alex provided such a friendly, patient, and professional experience during your visit to our Broughton store. It’s wonderful to know that he took the time to explain your lens options clearly, helped you find glasses within your budget, and ensured you felt comfortable and under no pressure throughout. We truly appreciate your 5-star recommendation and kind words.
Going the extra mile.
One of the arms fell off my varifocal glasses. I went into Boots Opticians in Victoria Centre, Nottingham, where I was told they were not repairable. They weren’t very old and were expensive so this was a blow.
I decided to go to my usual Boots Opticians on Castle Boulevard and show them the glasses. A lovely lady called Lottie told me they have a box of parts of old glasses and she was able to find an exact arm to match my glasses, and she took the time to mend them for me. So kind. Full marks to Lottie!!
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that Lottie at our Castle Boulevard store was able to find a matching replacement arm and take the time to repair your glasses. It’s wonderful to know that her kindness and determination saved a pair of glasses that you thought could not be fixed. We truly appreciate your kind words and will be sure to recognise Lottie for her excellent customer service.
First Class Service
Angie is an exceptional Optometrist - extremely professional and competent and in addition she is caring, empathetic and full of positive energy.
Elena was very courteous, kind and patient.
July 7, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Angie provided such professional, knowledgeable, and compassionate care during your visit. It’s also wonderful to know that Elena was courteous, kind, and patient throughout. We truly appreciate your kind words.
Whent to have my eyes tested to- day
Whent to have my eyes tested to- day
You could not get a better optician than this 1st class,zaynab Bibi was very thorough and made me feel very comfotable and relaxed, very professional and freindly, would recommend this optician to anyone 5star+thankyou
July 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Zaynab Bibi provided such a thorough, professional, and friendly eye test, making you feel comfortable and relaxed throughout your visit. It’s wonderful to know you would recommend the service to others. We truly appreciate your 5-star+ recommendation and kind words.
Exemplary Service at Boots
From arriving for my appointment to leaving the store my treatment at Boots Opticians was outstanding. The waiting time was kept to a minimum and the level of care I received was exemplary. Everyone I saw seemed to go above and beyond to make my visit carefree and successful. The Optometrist in particular was very thorough. His attention to detail and determination to give me the best advice etc went far beyond anything I was expecting, even to the point of requesting his colleagues take additional images of my eyes at no extra cost. I was eventually referred to the hospital with the knowledge I had been seen by a true expert in his field. It was also great to see that every staff member I saw was working with a smile 😃 on their face. I will be recommending this service to everyone I know and would happily do the same for those I don’t!
July 20, 2026
Unprompted review
Reply from Boots Opticians
Thank you for sharing your experience. We’re delighted to hear that you received outstanding care throughout your visit, with minimal waiting time and such a high level of professionalism from the team. It’s especially wonderful to know that the optometrist’s thorough approach, attention to detail, and commitment to ensuring the best possible outcome gave you such confidence in the care you received. We truly appreciate your recommendation and kind words, and are pleased that every member of the team helped make your visit such a positive one.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you were very happy with the service you received during your visit. We truly appreciate your kind words.
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