Went to Yardley, Birmingham, Boots Opticians and was seen by the Optometrist Sabrina for the second time. She advised me to see her after 6 months or before if my condition worsens. Sabrina is going t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very professional, lovely, friendly helpful staff(Jen/Jess/Nat/Tom) honest opinions about glasses that suit your face - eye test very thorough and informative with good advice for eye health. Highly r... See more
Company replied
My reading glasses fell apart late last night when dropped and hit a hard surface. I visited Boots Opticians in New Milton and a very courteous gentleman, Povey put my glasses back together in a matte... See more
Company replied
Excellent Service which provided everything I wanted. The lady doing the follow up prescription took every care and seemed genuinely interested in what I said. She showed me a good selection of the gl... See more
Company replied
Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I didn't note names but Sunday 30th…
I didn't note names but Sunday 30th August a.m my unplanned visit was accommodated because of a cancellation. Complete eye health tests and honest advice was received with many thanks. I have been coming to Boots in Kidderminster for a number of years and I have complete trust in the staff there. Thank you again
August 30, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Kidderminster store were able to accommodate your unplanned visit and provide a complete eye health assessment following a cancellation. It’s wonderful to know that you received honest advice and continue to have such trust in the team after many years of visiting us. We truly appreciate your loyalty and kind words.
Can't recommend highly enough…
I have been coming to the Barkingside branch for many years - when it used to be caled Dollond & Aitchison (D&A Opticians). Eye tests incredibly comprehensive and conducted with extreme professionalism and courtesy. Have had some issues with contact lenses - experimented with varifocals which didin't work but they did not charge. Am now trialling a mono vision prescription - still no charge. Sameera the optometrist is exceptionally thorough and spends as much time as it takes to make sure I am happy with everyhting recommended and understand all the options. Sarad is just so polite and helpful - nothng is too much trouble and he always phones back when he says he will. Makes me feel like a VIP (I'm not) whenever I walk into the branch. I can't recommend this practice or these induividuals highly enough
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Sameera and Sarad continue to provide such exceptional care and service at our Barkingside store. It’s wonderful to know that Sameera takes the time to ensure you fully understand your options and are happy with your contact lens journey, while Sarad’s helpful and attentive approach makes every visit a positive experience. We truly appreciate your loyalty over the years and your kind recommendation.
I had left my prescription glasses on a…
I had left my prescription glasses on a train, so needed a new pair, and an update of my prescription from the optician.
Saloni had a very friendly, but no intrusive manner, she described to me exactly what would happen during my visit, and took me through initial tests kindly explaining as she went.
The Optometrist, Sukhdeep Chumber, was very professional. He gave me an extremely thorough test,
explaining all as he went. Russell then gave me some final field of vision tests, and a fitting for varifocals. He was most helpful, and explained all that he was doing during our session. The service was excellent, and I could not in any way fault it. Many thanks to all involved, as I was quite upset over losing my original glasses.
Judith Richardson-Dawes
August 21, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback, Judith. We’re delighted to hear that Saloni, Sukhdeep Chumber, and Russell provided such friendly, professional, and thorough care during your visit. It’s wonderful to know that everything was explained clearly throughout the process and that the team helped make a difficult situation, after losing your glasses, much less stressful. We truly appreciate your kind words and are pleased you received such excellent service.
Boots Weybridge fantastic customer service
Fantastic customer service from the team at Boots Opticians in Weybridge. Meera Patel conducted a thorough and professional eye test. Then Paula picks up the reigns to place the new order and to ensure the designer frames are fitting correctly, adjusting where necessary. Always a friendly and helpful service from Paula, Angie, and Simon, this is why I choose the dynamite team in Weybridge.
August 30, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Weybridge store provided such fantastic customer service. It’s wonderful to know that Meera Patel carried out a thorough and professional eye test, and that Paula took such care in helping with your new order and ensuring your frames fitted perfectly. We truly appreciate your kind words for Paula, Angie, Simon, and the rest of the team, and are delighted that they continue to make your visits so positive.
Friendly and efficient
Friendly welcome and friendly efficiency throughout
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received a friendly welcome and experienced efficient, professional service throughout your visit. We truly appreciate your kind words.
Great Experience !!
First class service received from Weston Favell,Northampton opticians !!
June 11, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received first-class service from the team at our Weston Favell, Northampton store. It’s wonderful to know that the team made your experience such a positive one. We truly appreciate your kind words.
I had a really positive experience at…
I had a really positive experience at Boots Opticians on Market Street in Manchester.
My wife and I were made to feel very welcome from the moment we arrived. Chantelle was exceptionally kind, attentive and professional throughout our visit. She took great care of us and made sure we had all the help we needed, which we really appreciated.
I’d also like to give a special mention to Rahja, who was very helpful, friendly and always had a smile on her face.
It’s clear that this branch has a fantastic team who genuinely care about their customers. A big thank you to Chantelle and Rahja for making our visit such a pleasant experience. Highly recommended!
August 26, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you and your wife received such a warm welcome at our Market Street Manchester store. It’s wonderful to know that Chantelle provided such kind, attentive, and professional care throughout your visit, and that Rahja’s friendly and helpful approach helped make your experience even more enjoyable. We truly appreciate your recommendation and kind words about the team.
We went into Boots opticians to upgrade…
We went into Boots opticians to upgrade our Glasses. Excellent attentive service from Charlie. Really knowledgeable and friendly and honest when picking the frames. All round excellent experience. Will definitely be back when the time comes.
August 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Charlie provided such attentive, knowledgeable, and friendly service while helping you upgrade your glasses. It’s wonderful to know that his honest advice helped you choose the right frames and made the whole experience so positive. We truly appreciate your kind words and look forward to welcoming you back in the future.
Easy to book appointment on line
Easy to book appointment on line, the lady's in shop where very helpful, and the optician was really good, and very easy to talk to and ask questions, which he explained.
August 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that booking your appointment online was easy and that the team in store were so helpful. It’s wonderful to know that the optician was approachable, took the time to answer your questions, and explained everything clearly throughout your visit. We truly appreciate your kind words.
I visited Boots Opticians in Dartford…
I visited Boots Opticians in Dartford today and was looked after by Anusia She was absolutely amazing so knowledgeable, friendly and helpful.
Thank you for such a fabulous experience.
Martine
August 30, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Anusia at our Dartford store provided such knowledgeable, friendly, and helpful service during your visit. It’s wonderful to know that she made your experience so positive. We truly appreciate your kind words.
Good and efficient service polite staff
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received good, efficient service from the team and found the staff to be polite throughout your visit. We truly appreciate your kind words.
Professional and friendly
Time and knowledge given to find a suitable package for what I wanted, at an appropriate price. Optometrist was friendly and professional.
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team took the time to help you find the right package to suit your needs and budget. It’s wonderful to know that the optometrist was friendly, professional, and able to provide the guidance and expertise you needed. We truly appreciate your kind words.
It was a very thorough examination
It was a very thorough examination, even though I paid for just an eye test.i trusted the optician.
I’ve previously been to another well known opticians and I didn’t trust their advice or examination. When it was blurry through the glasses I was told I’d get used to them.
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such a thorough examination and felt confident in the care and advice provided by the optician. It’s wonderful to know that you felt listened to and reassured throughout your visit. We truly appreciate your kind words and are pleased that your experience with Boots Opticians stood out so positively.
Very professional and friendly
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that you received such professional and friendly service during your visit. It’s wonderful to know that the team helped make your experience a positive one. We truly appreciate your kind words.
5 star service
Following a poor experience elsewhere the colleagues in Boots Cannock branch were beyond helpful, friendly, professional and knowledgeable. Thank you to Becky, Sue, and Mariyem.
August 28, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Becky, Sue, and Mariyem at our Cannock store provided such helpful, friendly, professional, and knowledgeable service. It’s wonderful to know that, following a poor experience elsewhere, the team were able to restore your confidence and make your visit such a positive one. We truly appreciate your kind words.
No paperwork or receipt
After eye examination at the Skegness branch I chose and paid for my new glasses and also included the optional insurance cover. After leaving store I realised I had no receipt or insurance papers so returned to store to be told it's only kept on their system.
On collection of glasses and requesting the insurance papers I was told it hadn't been actioned so I had to pay again but having not been given any form of receipt at point of sale I had no way to confirm this. I still do not have any form of receipt for either my glasses or insurance or even my prescription. Surely this is not normal.
It gets worse.
After trying out my new glasses they had got the prescription wrong. Called the branch as this was the last straw told them I wanted to return for refund to which was agreed only to be told on arrival at the store they would not refund. Have now made an official complaint so waiting to see what happens.
I'm just shocked.
August 28, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your concerns regarding the information provided about your glasses order and insurance cover, as well as not receiving documentation relating to your purchase. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
My experience wasn't good
My experience wasn't good, but this was only at one of the smaller branches. The assistants where singing and joking around, which I found very unprofessional. It's good to be happy at your work however, I found it off putting and not making a good impression of the company. I felt pressured to buy their own brand of lenses and sign up to a contract, and it was stressed that if I didn't do that, I would have to pay £50 each time I had a check up. The assistant seemed irritated and spoke to me in a condescending manner as if I was a child or old person. All in all, I personally will not be going to that branch again.
August 28, 2026
Unprompted review
Reply from Boots Opticians
We're sorry to hear that you were disappointed with your experience. We appreciate your comments regarding the service you received, the information provided about contact lenses, and how the options available to you were discussed during your visit. Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:
Full name
Date of birth
Telephone number
The store you visited
Alice, Ann and Jasmine
Alice, Ann and Jasmine were very welcoming and professional. Excellent service 5* thank you
August 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that Alice, Ann, and Jasmine provided such welcoming and professional service during your visit. It’s wonderful to know that you received excellent care throughout. We truly appreciate your 5-star review and kind words.
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that your visit was timely, efficient, and informative. It’s wonderful to know that the team provided clear information and a smooth experience throughout your appointment. We truly appreciate your kind words.
Boots Opticians Kingston upon Thames
From the moment I visited Boots Kingston the staff were friendly and knowledgeable. There was no pressure to buy and everything was at my pace. An excellent team of staff who make each person feel comfortable and confident in their choices.
July 24, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your feedback. We’re delighted to hear that the team at our Kingston store were friendly, knowledgeable, and supportive throughout your visit. It’s wonderful to know that you felt comfortable, never pressured, and able to make decisions at your own pace. We truly appreciate your kind words about the team and the excellent service you received.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.