Boots DubaiReviews 

Reply from Boots Dubai

Updated Nov 29, 2024

We are truly sorry to hear about your experience, and we sincerely apologize for any inconvenience you’ve faced. At Boots Dubai, we take great pride in offering genuine, high-quality products, and we are committed to ensuring customer satisfaction.

We would love the opportunity to resolve any issues you may have had with your order. Please reach out to us directly at +1 (218) 778-3835 (WhatsApp) with your order details, and we will do everything we can to address your concerns.

Your feedback is very important to us, and we hope to restore your confidence in our service.

Best regards,
Boots Dubai Team

Reply from Boots Dubai

Mar 28, 2024

Hi Saad,

We apologize for the delay in fulfilling your order. Unfortunately, the shoe you requested was temporarily out of stock.

However, we're pleased to inform you that we've recently restocked, and it appears that you've already received your order.

If you require any further assistance, please don't hesitate to contact our support team via WhatsApp, and we'll be more than happy to assist you.

Wishing you a blessed Ramadan and a wonderful end to the season. ❤️

Best regards,

Reply from Boots Dubai

Mar 28, 2024

Hey Jo,

We're delighted to hear that you've finally received your order. We sincerely apologize for the inconvenience caused by the delay, which was due to a data loss issue.

We've now rectified the issue and have either shipped out your last order or processed a refund, as necessary. We truly appreciate your patience and understanding throughout this process.

Please accept our sincerest apologies once again, and we wish you all the best.

Warm regards,

Reply from Boots Dubai

Feb 5, 2024

We appreciate your feedback, but we want to assure you that our products are authentic originals sourced directly from reputable manufacturers. We work closely with the same suppliers that collaborate with top brands to ensure the quality and authenticity of our footwear. Our prices are competitive because we believe everyone should have access to high-quality boots without breaking the bank.

Regarding your recent interaction with our Instagram admin, we understand your frustration due to the fact that we refuse to sell you a boot, that’s why you probably wrote this review but we must maintain a respectful dialogue. Unfortunately, due to recent interactions, we've had to restrict access to our platform. We value all customers and strive to provide the best service possible. Thank you for your understanding.

Reply from Boots Dubai

Dec 27, 2023

I appreciate you bringing your concerns to our attention, and I sincerely apologize for the inconvenience you've faced. Firstly, I want to clarify that we have no intention of withholding any orders, and I'm sorry to hear about the challenges you've encountered.

Our team recently faced issues that affected our ability to fulfill orders promptly. We reached out to customers to rectify the situation, and I genuinely apologize if this has caused frustration.

Currently, our team is on holiday, and operations will resume on January 3. We assure you that shipping for outstanding orders will be prioritized once we're back. Your patience and understanding during this time are highly appreciated.

If there are specific details you'd like to discuss or if you have further concerns, please feel free to contact us directly, and we'll do our best to assist you.

Thank you for your understanding, and we look forward to making things right in the new year.

Best regards,

Reply from Boots Dubai

Nov 30, 2023

We sincerely apologize for the disappointment you've experienced with your recent order. Your concerns are of utmost importance to us.

If you haven't already, please reach out to our customer support on WhatsApp at +1 (218) 778‑3835‬ with your order details. We are committed to resolving any issues you may have encountered.

Regarding the authenticity of our products, we want to clarify that we clearly mention on our website that we are not affiliated with brands, allowing us to offer competitive prices. We source our products from reputable manufacturers to ensure the highest quality.

Once again, we apologize for any inconvenience and appreciate your understanding.

Best regards,

Reply from Boots Dubai

Nov 30, 2023

Thank you for your positive feedback Sean! We're thrilled to hear you're enjoying our great options at affordable prices. Your satisfaction is our priority, and we look forward to continuing to provide you with stylish choices.

Happy shopping at Boots Dubai!

Reply from Boots Dubai

Updated Feb 5, 2024

Dear Karim,

We sincerely apologize for the inconvenience you've faced regarding your order, and we appreciate your feedback. We want to clarify that the issue arose due to a glitch in our previous website, which we promptly addressed through communication on email and social media.

Upon learning about the situation, we reached out to you to offer a resolution. While we proposed a free replacement order, we understand your preference for a refund, and we have agreed to process a refund of 539 Dhs. We value your satisfaction and assure you that the refund will be completed in less than 30 days.

Our team is dedicated to resolving concerns and ensuring a positive customer experience. We encourage open communication and cooperation to address any remaining issues.

Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.

Best regards,
Boots Dubai

2nd Reply:

We understand your frustration, and we apologize for any inconvenience you've experienced. We've provided instructions to contact our customer care on WhatsApp at ‪+1 (218) 778‑3835‬ for your refund. However, it seems there may have been a miscommunication or misunderstanding. We kindly ask for your cooperation in reaching out to our customer care team so we can assist you further. Your satisfaction is important to us, and we're here to resolve any issues you may have. Thank you for your understanding.

Reply from Boots Dubai

Nov 23, 2023

Dear Nasser,

Thank you for taking the time to leave your review. We're delighted to hear that you've received your shoes. Your feedback is invaluable to us, and we appreciate your understanding.

We've taken your comments to heart, and we're proud to share that we've significantly improved our shipping process. We now ensure that orders are prepared and shipped within 5 days. Customers typically receive their orders within 5 to 6 days after shipment.

We are committed to continuously enhancing our services, and your feedback plays a crucial role in that process. Rest assured, we're working even harder to expedite our shipping times and provide you with an even quicker and more efficient experience.

Thank you again for your support and feedback.

Best regards,
Boots Dubai