Well the first one only work for a week and returned it. Contacted customer service and receives response with a new one will be coming. The actual machine turns off in 10 mins which is great. As o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the botanique under eye light therapy around 12 months ago ! I cannot fault the product as it has certainly made a noticeable difference to my under eye appearance. Unfortunatel... See more
Company replied
I am usually an attentive shopper and I finally pulled the plug to buy this! After tons of research and brands, silly me didn’t realize I ordered the mens version instead of the women! I emailed custo... See more
Company replied
I’ve tried other brands with similar features but this product and how the styling is, is perfect and does not require gel pads for conducting its duty!! Love the glasses which allows you to be mobile... See more
Company replied
Company details
Written by the company
Botanique Paris is an innovative beauty technology company specializing in at-home skincare. Our award winning device, RevitalEyes™ combines advanced light therapy with microcurrent technology. Founded with a mission to make professional-grade skincare treatments accessible and affordable, we've served over 300,000 customers worldwide through our direct-to-consumer platform at http://botaniqueparis.com/ and previously http://shopbotaniqueparis.com/. We’re currently running a Mother’s Day promotion as part of our seasonal campaigns ❤️
Contact info
Los Angeles, United States
- support@botaniqueparis.co
- botaniqueparis.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Device is top tier and truly works
Device is top tier and truly works
Customer service is excellent and they stand by their warranty and answer emails and questions quickly and professionally
April 17, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear the device has worked well for you and that our team has been able to support you quickly and professionally. We truly appreciate your trust and support 😊
Very good customer service and product
Very good customer service and product. I have some of the worst eye bags I have seen but this does make a difference. Customer service was very helpful on a query I raised.
April 20, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear the product has made a difference for you and that our team was helpful when you reached out. We truly appreciate your support 😊
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you’re loving the product, and we truly appreciate your support 😊
Made a huge difference
Made a huge difference. Very very happy with my purchase.
April 22, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad to hear it made such a noticeable difference and that you’re very happy with your purchase. We truly appreciate your support 😊
Spectacular
April 22, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your feedback. We’re so glad to hear you had such a positive experience, and we truly appreciate your support 😊
very good product and also service and…
very good product and also service and i am very happy from botanique paris
April 16, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you’re happy with both the product and the service, and we truly appreciate your support 😊
Great product AND customer service
Customer service was so quick to respond and very very quick to act. I’m very impressed with not only the products they provide but the whole company in general.
April 21, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear our team was able to respond and act quickly, and it means a lot to know you’ve been impressed with both the product and the overall experience. We truly appreciate your support 😊
avoid !!! scam scam doesn’t work burns skin
doesn’t work
burns skin
scars skin
they don’t give you refund or money back
or anything
they avoid you
avoid them
April 1, 2026
Unprompted review
Reply from Botanique Paris
We’re very sorry to hear about your experience and take concerns like this seriously. We understand how upsetting this must be, and we encourage you to contact our support team directly so your case can be reviewed properly and addressed in detail.
Any issues with product Botanique Paris will take care if it for you
Excellent service ! .. I was having an issue with my revitaleyes . It was new and I don’t think I was using it properly and when I emailed them about the issue they replied right away and gave me ideas to help figure out what the problem was .One of the things they suggested I try was actually the problem ( I just wasn’t doing it right ) ! Im loving revitaleyes and can’t wait to see results ! Buy this product you’ll love how nice it feels !
April 21, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re so glad our team was able to respond quickly and help identify the issue, and it’s great to hear you’re now enjoying your RevitalEyes. We truly appreciate your support and look forward to hearing about your results 😊
They are very nice and truly care!
April 20, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words. We’re so glad to hear you felt supported and cared for, and we truly appreciate your support 😊
Great customer service
Great customer service: fast response and able to resolve my issue. Happy customer.
April 20, 2026
Unprompted review
Reply from Botanique Paris
Thank you for your kind words, we’re glad our team was able to respond quickly and resolve your issue. We truly appreciate your support 😊
Waiting for results
Well the first one only work for a week and returned it. Contacted customer service and receives response with a new one will be coming.
The actual machine turns off in 10 mins which is great. As of now, I have not notice any inprovement but feels god having it on
February 19, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience. We’re glad our customer service team was able to respond quickly and arrange a replacement for you. We hope your new device works well and that with continued use you’ll start to see the improvement you’re looking for 😊
I have only used it a few times
I have only used it a few times, so I don’t know the results, but it’s not hard to use in. I saw a good reviews.
April 19, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your feedback. We’re glad to hear the device has been easy to use so far, and we appreciate you giving it a try. We hope you start seeing great results with continued use 😊
Amazing product!
April 19, 2026
Unprompted review
Reply from Botanique Paris
Thank you so much for your feedback, we’re glad to hear you’re loving the product. We truly appreciate your support 😊
A great experience
It’s good effects my eyes, I can feel it really well! I’ll recommend others!
April 19, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, we’re glad to hear you’re enjoying the effects and seeing a positive experience so far. We truly appreciate your recommendation and support 😊
Top notch customer service
Top notch customer service. Super quick response. HAZEL sent a list of preliminary troubleshooting tips that helped me figure out that the problem I was having was on my end--a faulty electrical outlet.
Based on this experience, I'm confident that Botanique Paris customer service would be there to help me if ever I need them again.
April 15, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, we’re glad Hazel was able to guide you and help identify the issue so quickly. It’s great to hear everything is working well now, and we truly appreciate your trust and support 😊
Great Buy
The ordering was easy - especially with the promo code. Shipping and delivery was fast. Product is working exactly as shown and I am already seeing results.
April 17, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, we’re glad the ordering and delivery process went smoothly and that you’re already seeing results. We truly appreciate your support 😊
Reply from Botanique Paris
Thank you for your feedback, we’re glad to hear your order arrived quickly. We hope you have a great experience with the product and truly appreciate your support 😊
Fast answers
Fast answers. Cath not only answered my question but went ahead and anticipated my needs providing more than I needed but that which facilitated my experience.
April 17, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing this, we’re so glad Cath was able to support you so thoughtfully and make the process even easier. We truly appreciate your kind words and your support 😊
I’ve had terrible bags under my eyes…
I’ve had terrible bags under my eyes for years. I’m 38 now but in my early 20s I had filler to help mask them! Since starting, I’ve felt more confident by the day and now being 4 weeks in, I notice a huge difference in the appearance as well as the look and feel of the skin under my eyes. Even on late nights, my eyes are so much better in the mornings!
April 18, 2026
Unprompted review
Reply from Botanique Paris
Thank you for sharing your experience, we’re so glad to hear you’re already seeing such a noticeable difference after 4 weeks. It means a lot to know the product has helped boost your confidence and improve the look and feel of your under eye area 😊
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