They say that the true measure of a company is how they react when things go wrong. Bournemouth Cars did not disappoint. We had an unexpected issue with our Q5 after we collected it. Adrian and Joe... See more
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Just purchased my recent car from here, the range rover sport and I must say the service is excellent. Jo and adrian in particular, they were fantastic throughout the whole process and I highly rec... See more
I recently bought what for me was an expensive car. Adrian made the whole process very easy, offered a fair price for my part exchange and carried out the work I wanted on the new car with no quibbles... See more
Company replied
Great service, friendly and more then helped us with purchasing a car after we'd had an accident in another car and was left stranded away from home with kids during the train strikes! Would use agai... See more
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Company details
Written by the company
Bournemouth Cars is an independent used car retailer in Bournemouth. Founded in 2012 with a passion for motoring and supplying quality used cars, we pride ourselves on offering exemplary customer service. Our two founding directors have a combined 35 years experience within the motor trade and family backgrounds running 3 generations deep. We believe in constant evolution and are proud to deliver a modern-day experience to our customers and their buying experience. Customer satisfaction is of the upmost of importance to us all here and as such we are now Dorset’s only AA approved dealer, a fact we are extremely proud of. Every vehicle is first hand inspected by the AA on our premises by them, warrantied by them thereafter, giving not only you but us the confidence that we have done our upmost in preparing your new car for its new home. Being sticklers for preparation in this manner and our desire for genuine customer service, this has driven a whole host of customer 5 star reviews and subsequently nomination’s and awards have followed, namely; Auto Trader - “Highly Rated Dealer” award in 2019, 2020 & 2021 for our customer service. Car Gurus - “Top Rated Dealer” award in 2018, 2019, 2020 & 2021 for our overall reviews and customer satisfaction. Over the years we have become very well known in our local area for our customer service and quality of vehicle along with the work we do in the local community. Any short journey around Poole and Bournemouth you will see the number plates of our previously sold vehicles on the road. In recent years, online business and nationwide delivery mean the majority of our business is now outside of the local area. We are fully approved and regulated by the FCA (Financial Conduct Authority) and as such are entitled to discuss and offer you the very best finance packages available on the market today in order for you to fund your new car. Partnering with Quick Car Finance and Close Brother’s Motor Finance to bring you these finance packages. 2021 gave birth to expansion at our preparation centre too, in the form of additional workshop space and a body shop. Enabling us to keep virtually all of our servicing and preparation in house at our facilities in Poole. Giving us more quality control over these aspects and satisfaction. In 2022 we have excitedly become a new car dealer too in the form of the brilliant fully electrical small car manufacturer, MEV. Offering brilliant options for fully electric cars and vans - details of this can be found under “New Cars” in our menu. Finally, we really do appreciate the time you have taken to read “about us” and our business, as always we strive to do better in any which way we can and realise we are not perfect. So please, we welcome your feedback or constructive criticism on any aspect of our business accordingly however big or small if you feel we could improve.
Contact info
315-317 WALLISDOWN ROAD, BH12 5BT, Poole, United Kingdom
- 01202744447
- sales@bournemouth-cars.co.uk
- bournemouth-cars.co.uk
4.9
Excellent
126 reviews
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Once again
Once again, a no pressure sale and sorted all the paperwork.
Even took back my old Suzuki Vitara which we brought from them 11 years ago and Never went wrong!
Icing on the cake, my new Vitara has my fiancé initials on the number plate who passed away last year. Was meant to be.
Than You.
June 6, 2024
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car. So lovely with the initials as well!!
Second time buying from them
Second time buying from them. Whole experience was friendly, smooth and well explained. All members of the team I spoke with were helpful and pleasant. They made the process easy. Thank you.
November 8, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car. Always great to have customers returning, we look forward to helping you in the future.
Great guys here
Great guys here, couldn’t help me enough. Purchase a car and it was superb in every way from customs experience to after sales, nothing was too much trouble and the guys were always happy to help
Would recommend to everyone
November 9, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Great value reliable car
I bought a Toyota Avensis from Bournemouth Cars 5 years ago and it still serves me well. I have added many thousands of miles on it since as a Supplier Quality Engineer travelling around and auditing factories.
It was the first 2nd hand car I ever bought and I remember how easy they were to work with.
June 7, 2024
Unprompted review
Reply from Bournemouth Cars
Wow 5 years ago, thank you so much for remembering us and reviewing us. You know where we are in the future if we can help.
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Great sales man made everythink very…
Great sales man made everythink very easy and clear many thanks for your help in buying my new car
November 10, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Friendly and helpful!
Bought a VW Scirocco from here a couple days ago. The service was excellent and the whole process was very smooth. Adrian let me take the car for a test drive and was not trying to push me into buying like some salespeople do.
May 22, 2024
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Nothing was too much trouble
Nothing was too much trouble! No rush, no pushy sales, just excellent service @ friendly staff. Would not hesitate to recommend.
October 5, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
These guys are exceptional!
These guys are exceptional. They went above and beyond during my purchase with no pushy sales techniques.
The true mark of a great company though is if something goes wrong with the car afterwards and it did on 2 occasions. They dealt with the situation with absolutely no fuss and lent me a courtesy car on both occasions. I felt bad for them as the car had to go to a specialist as regular mechanics won't touch this particular car. The second time cost them a small fortune and they also got a few more bits done at their expense that they really didn't have to do.
I wholeheartedly recommend Bournemouth Cars!
May 20, 2024
Unprompted review
Reply from Bournemouth Cars
Thank you so much!! These reviews are so important to us, we really do pride ourselves on service and quality so thank you for that great feedback!
5 star service
Second time dealing with Bournemouth cars. Faultless and flawless service again. Shock hands on the Friday picked up my new car the following day. I’m sure we will have futures dealing. Thanks again 🩷
May 14, 2024
Reply from Bournemouth Cars
Thank you very much for taking the time to review us and returning for another car, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Adrian was fabulous sorted our…
Adrian was fabulous sorted our daughter’s car very quickly and made the process very easy.
Thankyou
May 13, 2024
Reply from Bournemouth Cars
Thank you for the review, we do appreciate it. Is there anything we could have done to make it a 5 star?
Relaxed accommodating
Relaxed accommodating, service. Good quality cars, presented as you would expect from a Marque dealership.
Once I am bored with this one I will use Bournemouth Cars again.
May 13, 2024
Reply from Bournemouth Cars
Thank you and we look forward to helping in the future.
Great service
Great service, friendly and more then helped us with purchasing a car after we'd had an accident in another car and was left stranded away from home with kids during the train strikes! Would use again when need arises for changing our vehicles.
December 28, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Very helpful!
All the team were very lovely and happy to help. They were very quick getting me the car I wanted and communicated perfectly with me throughout. I really can’t recommend them enough!
May 8, 2024
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
We were so pleased with the…
We were so pleased with the professional service. Listened and answered all queries how ever small. Very patient.
Car arrived immaculately clean and with a new MOT.
We can’t praise this company enough.
May 8, 2024
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Great service great car and done the…
Great service great car and done the deal really quickly
May 7, 2024
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Highly recommended. Very helpful.
Good communication prior to the sale. When I looked at the car they went through all the features before I took it for a test drive. Sales process was flawless. The car had just been valeted when I arrived and a new MOT put on it even though it still had nearly 6 months. Everyone there was friendly, polite and very helpful. Would definitely recommend.
April 23, 2024
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Excellent communication by Adrian
Excellent communication by Adrian. Was polite and shows patience. Eventually we done 2 x deals professionally and efficiently
April 22, 2024
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Audi purchase
Audi purchase
I would like to thank Adrian for all his help, nothing was too much trouble. From part exchange to delivery of the car, an amazing service.
Highly recommend Bournemouth Cars, and especially grateful to Adrian. Great company and people.
Oh, and the car is sensational. Thanks again.
April 16, 2024
Unprompted review
Reply from Bournemouth Cars
Thank you we will make sure to pass this on to Adrian.
Great experience, lovely personal touch
Adrian was amazing. He never tried to be pushy or tried to secure a sale. He was patient, informative and allowed me the time to make a decision in my own time. He answered all my questions and we had a laugh. Great experience, would definitely recommend. Plus I love the car I bought
March 28, 2024
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
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