They say that the true measure of a company is how they react when things go wrong. Bournemouth Cars did not disappoint. We had an unexpected issue with our Q5 after we collected it. Adrian and Joe... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just purchased my recent car from here, the range rover sport and I must say the service is excellent. Jo and adrian in particular, they were fantastic throughout the whole process and I highly rec... See more
I recently bought what for me was an expensive car. Adrian made the whole process very easy, offered a fair price for my part exchange and carried out the work I wanted on the new car with no quibbles... See more
Company replied
Great service, friendly and more then helped us with purchasing a car after we'd had an accident in another car and was left stranded away from home with kids during the train strikes! Would use agai... See more
Company replied
Company details
Written by the company
Bournemouth Cars is an independent used car retailer in Bournemouth. Founded in 2012 with a passion for motoring and supplying quality used cars, we pride ourselves on offering exemplary customer service. Our two founding directors have a combined 35 years experience within the motor trade and family backgrounds running 3 generations deep. We believe in constant evolution and are proud to deliver a modern-day experience to our customers and their buying experience. Customer satisfaction is of the upmost of importance to us all here and as such we are now Dorset’s only AA approved dealer, a fact we are extremely proud of. Every vehicle is first hand inspected by the AA on our premises by them, warrantied by them thereafter, giving not only you but us the confidence that we have done our upmost in preparing your new car for its new home. Being sticklers for preparation in this manner and our desire for genuine customer service, this has driven a whole host of customer 5 star reviews and subsequently nomination’s and awards have followed, namely; Auto Trader - “Highly Rated Dealer” award in 2019, 2020 & 2021 for our customer service. Car Gurus - “Top Rated Dealer” award in 2018, 2019, 2020 & 2021 for our overall reviews and customer satisfaction. Over the years we have become very well known in our local area for our customer service and quality of vehicle along with the work we do in the local community. Any short journey around Poole and Bournemouth you will see the number plates of our previously sold vehicles on the road. In recent years, online business and nationwide delivery mean the majority of our business is now outside of the local area. We are fully approved and regulated by the FCA (Financial Conduct Authority) and as such are entitled to discuss and offer you the very best finance packages available on the market today in order for you to fund your new car. Partnering with Quick Car Finance and Close Brother’s Motor Finance to bring you these finance packages. 2021 gave birth to expansion at our preparation centre too, in the form of additional workshop space and a body shop. Enabling us to keep virtually all of our servicing and preparation in house at our facilities in Poole. Giving us more quality control over these aspects and satisfaction. In 2022 we have excitedly become a new car dealer too in the form of the brilliant fully electrical small car manufacturer, MEV. Offering brilliant options for fully electric cars and vans - details of this can be found under “New Cars” in our menu. Finally, we really do appreciate the time you have taken to read “about us” and our business, as always we strive to do better in any which way we can and realise we are not perfect. So please, we welcome your feedback or constructive criticism on any aspect of our business accordingly however big or small if you feel we could improve.
Contact info
315-317 WALLISDOWN ROAD, BH12 5BT, Poole, United Kingdom
- 01202744447
- sales@bournemouth-cars.co.uk
- bournemouth-cars.co.uk
4.9
Excellent
126 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From start to finish these guys went…
From start to finish these guys went above and beyond to help with advice and information on the car I purchased 10/10
November 28, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Pleasure to deal with and extremely helpful
Both sales reps I talked to over the space of a week were extremely helpful. Answering queries and sending videos of the car to answer any questions I had. No pressure to buy and when a sale was agreed they went out of their way to help with delivery. So much so that I got the car way sooner than was reasonably expected. A terrific service and a happy customer. These guys really changed my opinion on car dealerships. I will be considering them again in the future for my next BMW. Thanks again to Joe and Ollie.
November 6, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Helpful
Helpful, most accommodating, nothing a problem, quick, very helpful with my trade in vehicle.
Would recommend and use in the future
October 25, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Professional
Adrian was very professional, efficient & knowledgeable.When we noticed there was a little issue with a car he sort it all out for us immediately.
Great customer service.
I could not fault anything.
Thank you.
October 10, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Troublefree purchase experience
Olli and the rest of the team were so good with our
Purchase.Nothing was to much trouble,Answered all our questions and freely gave good advice.They are a credit to the motor service.Thank you all.
J and K
September 29, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
The staff were very professional and…
The staff were very professional and very helpful throughout the period of me buying my new car. They took time to explain anything I was not sure of. Their service was very helpful. They made me feel very confident and made the process a very smooth one for me.
October 2, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Highly Recommended
I can strongly recommend Bournemouth Cars and their team. They excelled in their service & professionalism towards helping me to buy my car.
October 2, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Pleased with the overall experience…
Pleased with the overall experience from point of enquiry to the purchase of the vehicle. Oliver and the team were accomodating and fulfilled every request. I'd recommend this dealership to friends and family.
September 27, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
100% recommend
Amazing service received. They responded to questions quickly, and arranged to have the car delivered to us. They made the experience easy and enjoyable.
September 27, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Great Service
Ollie was so helpful when we were looking for a car. Great service and would definitely recommend.
September 3, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Thanks to the lovely team at Bournemouth Motors
I apologise for my delayed review, I'd been looking a a five door car & was viewing the car that was advertised. I clicked on reserve and received a phone call straight away. I put a deposit on the car and informed it was refundable. Made an appointment to go & have a look at it, on arrival the car was clean and given time to look over it. Peace of mind that it had been assessed by the AA, brought the car there & then & have so far had some lovely car drives. Thanks for the lovely team.
August 24, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Very helpful brilliant service thankyou
September 13, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Friendly and very helpful
Friendly and very helpful, they had the kind of quality car we wanted at a reasonable price , along with the safety net of the warranty. Thank you will definitely use you again
September 11, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Brilliant service
Brilliant service, open and honest salesman, nothing too much trouble, insisting the car I purchased had a years MOT and service for peace of mind. I would definitely recommend them and buy from them in the future.
September 5, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Excellent customer service and after…
Excellent customer service and after care, thank you
August 29, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
I found them extremely easy to deal with
I found them extremely easy to deal with. Honest and very accurate with their description..
August 30, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Great Dealership!
Collected my new Range Rover today from the guys at Bournemouth Cars, brilliant service from start to finish and really helpful on all aspects of my purchase! 🙏🏼
September 1, 2023
Unprompted review
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Great and very fast customer service…
Great and very fast customer service from start to finish. I bought a beautiful car 😁 5 stars
August 26, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
Great guys at Bournemouth Cars
Great guys at Bournemouth Cars, no pushy salesman talk from Ollie. Quick and easy to deal with. I will be going back to these guys in the future.
August 21, 2023
Reply from Bournemouth Cars
Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.