Bournemouth Cars Reviews 

126
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

They say that the true measure of a company is how they react when things go wrong. Bournemouth Cars did not disappoint. We had an unexpected issue with our Q5 after we collected it. Adrian and Joe... See more

Rated 5 out of 5 stars

Just purchased my recent car from here, the range rover sport and I must say the service is excellent. Jo and adrian in particular, they were fantastic throughout the whole process and I highly rec... See more

Rated 5 out of 5 stars

I recently bought what for me was an expensive car. Adrian made the whole process very easy, offered a fair price for my part exchange and carried out the work I wanted on the new car with no quibbles... See more

Company replied

Rated 5 out of 5 stars

Great service, friendly and more then helped us with purchasing a car after we'd had an accident in another car and was left stranded away from home with kids during the train strikes! Would use agai... See more

Company replied

Company details

  1. Used Car Dealer

Written by the company

Bournemouth Cars is an independent used car retailer in Bournemouth. Founded in 2012 with a passion for motoring and supplying quality used cars, we pride ourselves on offering exemplary customer service. Our two founding directors have a combined 35 years experience within the motor trade and family backgrounds running 3 generations deep. We believe in constant evolution and are proud to deliver a modern-day experience to our customers and their buying experience. Customer satisfaction is of the upmost of importance to us all here and as such we are now Dorset’s only AA approved dealer, a fact we are extremely proud of. Every vehicle is first hand inspected by the AA on our premises by them, warrantied by them thereafter, giving not only you but us the confidence that we have done our upmost in preparing your new car for its new home. Being sticklers for preparation in this manner and our desire for genuine customer service, this has driven a whole host of customer 5 star reviews and subsequently nomination’s and awards have followed, namely; Auto Trader - “Highly Rated Dealer” award in 2019, 2020 & 2021 for our customer service. Car Gurus - “Top Rated Dealer” award in 2018, 2019, 2020 & 2021 for our overall reviews and customer satisfaction. Over the years we have become very well known in our local area for our customer service and quality of vehicle along with the work we do in the local community. Any short journey around Poole and Bournemouth you will see the number plates of our previously sold vehicles on the road. In recent years, online business and nationwide delivery mean the majority of our business is now outside of the local area. We are fully approved and regulated by the FCA (Financial Conduct Authority) and as such are entitled to discuss and offer you the very best finance packages available on the market today in order for you to fund your new car. Partnering with Quick Car Finance and Close Brother’s Motor Finance to bring you these finance packages. 2021 gave birth to expansion at our preparation centre too, in the form of additional workshop space and a body shop. Enabling us to keep virtually all of our servicing and preparation in house at our facilities in Poole. Giving us more quality control over these aspects and satisfaction. In 2022 we have excitedly become a new car dealer too in the form of the brilliant fully electrical small car manufacturer, MEV. Offering brilliant options for fully electric cars and vans - details of this can be found under “New Cars” in our menu. Finally, we really do appreciate the time you have taken to read “about us” and our business, as always we strive to do better in any which way we can and realise we are not perfect. So please, we welcome your feedback or constructive criticism on any aspect of our business accordingly however big or small if you feel we could improve.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

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4.9

All reviews

(126)

13 reviews in the last 12 months

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Rated 4 out of 5 stars

Good reputation checks out..

I bought a 2016 Jaguar from this dealer.
Checked out their reputation with Jaguar specialists around Bournemouth, and the company seems to have a good reputation locally. The car was checked over by my own very experienced Jaguar mechanic, and he confirmed the car was as described.
Pretty honest dealer in my experience.

August 6, 2023
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Reply from Bournemouth Cars

Thank you so much and good to hear our reputation with local specialists is high! Is there anything we could have done to make it a 5 star review?

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service.
Didn’t feel pressured and was left alone to look around.
They made buying my car so easy and stress free.
Would definitely recommend this garage they went above and beyond to sort my paperwork out.

August 10, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars
Bournemouth Cars logo

Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

Cars great

Cars great , good company to deal with

August 10, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

Brilliant customer service from start…

Brilliant customer service from start to finish, delighted with my new car!

Thanks to everyone there and good luck for the future!

August 8, 2023
Unprompted review
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

Thank you Bournemouth Cars.

I was well looked after and the salesman took all the time I needed to learn about the car.

July 31, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

5 star seller,looked after me from…

5 star seller,looked after me from start to finish, would recommend to family and friends

July 9, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

The guys were so helpful

The guys were so helpful. They understood what I wanted/needed to do with my part exchange. I could change cars all in one place really easily. They helped with all the paper work and the whole transaction was quick and easy and I’m happy with my new car. Thank you for a great service

July 4, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

5 star service

5 star service

June 26, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

From initial contact to delivery of my…

From initial contact to delivery of my vehicle to Bridgend, South Wales, everything was handled smoothly, professionally and in a nice polite manner.
A really great company to deal with.
I would give more than 5 stars if allowed.

June 12, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

I've bought a beautiful car

I've bought a beautiful car with low mileage. The company has been very helpful especially Adrian. I felt the customer service was excellent.

May 30, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

Very Professional

Very Professional. Thank you very much Adrean.

May 30, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

BMW 5 TOURER

Very helpful and cheerful sales person. Patient with none technical people.
Sorted deal to our satisfaction.

May 22, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

Buying my Buying my new Audi.

I would definitely recommend
anyone looking to buy a car to give Bournemouth Cars a go.Everything was so quick and easy.

May 1, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

From the first enquiry re the car to…

From the first enquiry re the car to finally buying Ollie was very professional and looked after us well.

May 4, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

Helpful and efficient

Helpful and efficient. Pleasure to deal with

May 1, 2023
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 5 out of 5 stars

Can't fault Bournemouth Cars on any…

Can't fault Bournemouth Cars on any level and this is my third car from them and from the Quality of the vehicles they sell and the after sales they provide with Adrian at the helm provide a exemplary all round 5⭐ service 🙂👍.

April 17, 2023
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Reply from Bournemouth Cars

Wow 3rd car!! If you buy a 4th that would be a record for us.. haha
Thank you so much for the review and coming back to us again!!

Rated 5 out of 5 stars
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Reply from Bournemouth Cars

Thank you very much for taking the time to review us, we really appreciate your feedback and delighted to hear how you happy you are with the service and the new car.

Rated 4 out of 5 stars

Sales guy was great

Sales guy was great, friendly, efficient, polite and helpful.
Company wouldnt deliver and collect my car from Essex (105 miles)

April 3, 2023
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Reply from Bournemouth Cars

Hi Dave, thanks for the review. We did offer delivery / collection at cost price.

Rated 5 out of 5 stars

One Of The Best Car Buying Experiences I Have Ever Had

From the moment I enquired, the easygoing and relaxed approach was clearly the way Adrian and Ollie work.
No sales pitches, no gimmicks, just excellent quality and looked after vehicles, and guidance, information, and help making the whole process enjoyable.
As daunting as buying a new car can be, Adrian and Ollie made the experience a pleasurable one, helping every step of the way.
I have previously purchased vehicles from other dealers, who the word “shady” was created for, and this includes the overpriced main dealers, whose approved cars are well above market value, and who draw you in by omitting details (which unfortunately appear after you’re entered into the agreement!).
With Bournemouth Cars, namely Adrian, there is no ambiguity, no omission, and no nonsense, but the complete opposite! Clarity, freedom to take the car and see if it is exactly as advertised, and if there was any negative statement to be made, it would be that although the pictures advertised are good, they are nowhere near the experience of seeing the cars up close.
Adrian gave me an honest account of the whole process, and then helped every step of the way, even down to redirecting the process when my emails wouldn’t work!
Car tax arranged, being on-hand whilst I changed cars on my insurance policy, and then making the whole financial and legal process straightforward and seamless.
All cars are AA checked, and if mine is anything to go by, they are brought as close to brand new condition as possible, so much so that you have to look at the cars number plate twice, as most of their cars look brand new!
Highly recommended.

March 25, 2023
Unprompted review
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Reply from Bournemouth Cars

Wow what a review! Thank you!!

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