Boutique Stone Reviews 628

TrustScore 5 out of 5

4.9

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See what reviewers are saying

Rated 5 out of 5 stars

Fantastic customer service. Alex was so helpful with questions I had about my order and made changes without any problem at all. I was kept up to date with delivery dates and the delivery went very s... See more

Company replied

Rated 5 out of 5 stars

Very pleased with our bathroom tiles. Alex was very helpful everytime we connected with him. We ran out of tiles and they promptly found us a final box to finish our bathroom. Great service & great ti... See more

Rated 5 out of 5 stars

I have no hesitation recommending Boutique Stone. I ordered samples which came quickly. I had a couple of queries and I spoke with Alex who was extremely helpful and kept me fully informed when it ca... See more

Company replied

Rated 5 out of 5 stars

Luxury tiles with a luxury service. Ordered the Perenne Ivory Terrazzo Tiles 89x89 and did not disappoint. Beautiful tiles all arrived in perfect condition when expected. During the project, we deci... See more

Company replied

Company details

  1. Tile Store
  2. Bathroom Supply Store
  3. Flooring Store
  4. Home Improvement Store
  5. Natural Stone Supplier

Written by the company

Boutique Stone - home of the beautiful terrazzo, onyx, limestone, and marble. We are glad to be a part of your bold bathrooms, charming kitchens, or minimalist room. Most porcelain tiles and natural stone flooring lines in stock for express delivery. We are thrilled to be a part of your dream home journey! We are rated Excellent on Trustpilot!


Contact info

4.9

Excellent

TrustScore 5 out of 5

628 reviews

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Rated 5 out of 5 stars

Fantastic, beautiful tiles!

I loved my tiles from boutique stone, and Alex was the best!! I bought tiles for my kitchen and bathroom and they are stunning. The oxnard are unsual and add drama to my new kitchen, and the perrenne ivory and tarrazo have created the most incredible zen spa like feel to my bathroom! I would reccomend these highly to anyone wanting to renovate their houses!!

July 9, 2025
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Reply from Boutique Stone

Thank you Natalie! This is such a wonderful review to receive and read. We're so pleased to hear you love the Oxnard and Perenne tiles so much. Thank you for your recent custom, and for taking the time to leave your feedback, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Superb, amazing…

Superb selection of tiles and amazing service! I contacted Alex after placing an order to see if delivery could be sooner than estimated online. This was a Thursday, the tiles arrived Monday, 10 days earlier than estimated! Would recommend and will use for future projects!

July 2, 2025
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Reply from Boutique Stone

Thank you so much Marcella! We're so pleased to hear that you enjoyed such a positive experience. Thank you for your recent order and for taking the time to leave such an incredible review.

Kind regards,
Alex

Rated 5 out of 5 stars

Good products

The experience and range of products

July 9, 2025
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Reply from Boutique Stone

Thank you for your recent order and for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Extra tiles needed

Due to a change in the wall structure needed more tiles, Alex sorted them fir me immediately and I collected from Armley same afternoon

May 20, 2025
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Reply from Boutique Stone

Thank you so much for your recent order and for taking the time to leave your kind review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Great service

I was always kept updated about tile availability and when they were restocked my order was dispatched next. Courier also updated me about delivery time and gave me. Two hour delivery slot.

May 4, 2025
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Reply from Boutique Stone

Thank you Ruth! This is wonderful to hear. We're so pleased to hear that our communication really stood out. Thank you for your recent order and for taking the time to leave a review, we really appreciate it.

Kind regards,
Alex

Rated 5 out of 5 stars

I’m so pleased I found Boutique Stone…

I’m so pleased I found Boutique Stone on Instagram. Great customer service from Alex, he helped me on the phone and over email quite a few times so that I didn’t make a mistake. The quality of the tiles is very high. My tiler couldn’t believe it. Would definitely recommend this company.

March 3, 2025
Unprompted review
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Reply from Boutique Stone

Thank you Chrystella! This is a wonderful review to receive and read, we're so pleased to hear both you and your tiler were so impressed with the quality of your tiles. Thank you for your recent order, and for taking the time to leave your feedback, we really appreciate it.

Kind regards,
Alex

Rated 5 out of 5 stars

Return customer

Return customer, very good service, great quality tiles and really happy with our purchases

April 29, 2025
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Reply from Boutique Stone

Thank you for your repeat custom and lovely review Joanne, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service - tiles were on pre order which was made clear before ordering with an estimate restock date. Restocked earlier than expected but the team were happy to delay dispatch for a couple of days to suit us being in for delivery.
Team were really responsive to any queries and accommodating/friendly.
Tiles were exactly as expected.

Great company and product - just need to get the tiles on the wall now!

April 29, 2025
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Reply from Boutique Stone

Thank you so much Abi, we're so pleased to hear you enjoyed such a positive experience! Thank you for your recent order and for taking the time to leave such a kind review. Wishing you the very best with your upcoming project!

Kind regards,
Alex

Rated 5 out of 5 stars

Great communication from the team at…

Great communication from the team at Boutique Stone and lovely tiles. Would recommend +++
They didnt have quite enough in stock when I first tried to order but thankfully they let me know as soon as they had a cancellation of an order and they were able to meet my needs. Excellent service.

April 29, 2025
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Reply from Boutique Stone

Thank you Thomas! This is an incredibly kind review, thank you for your recent order and for taking the time to leave your feedback. We really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

An excellent tile and tile distribution companyion…

An excellent tile and tile distribution company. I sourced these tiles over 6 months ago for their individuality and uniqueness. Other companies copy but they do not have the same effect.

Alex, who co-ordinated everything was knowledgeable, understanding the customers needs. His responses to requests were informative and speedy.

Highly recommend Boutique Stone for your tiling. Their tiles create something unique and different.

A very happy customer.

April 14, 2025
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Reply from Boutique Stone

This is an incredible review to receive and read, thank you! You've brought a smile to our faces.

We're so pleased to hear you were so impressed with our Ravello Terrazzo tiles. Thank you for your recent order, and for taking the time to leave your wonderful feedback, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Great personal service

Great service . Beautiful tiles . Delivered on pre arranged date to suit me.

April 3, 2025
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Reply from Boutique Stone

Thank you for your recent order! We're so pleased to read such positive feedback and glad that we could deliver on a date that suited your requirements. Thank you for your recent order and for taking the time to leave a review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Lovely tiles

Lovely tiles! Helpful, friendly team.

April 4, 2025
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Reply from Boutique Stone

Thank you for your recent order and for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Fast delivery

Fast delivery, tiles beautiful. The tiler we used kept commenting on the excellent quality of the tiles!

April 4, 2025
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Reply from Boutique Stone

Thank you for your recent order and for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Excellent service

Excellent service, I needed tiles in a hurry and Alex gave me some options and had a next day AM delivery for me. Tilers waiting and he got me out of a situation as previous supplier let me down.

March 21, 2025
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Reply from Boutique Stone

Thank you Gerry! I'm really pleased we were able to help and show ourselves in a positive light. Thank you for your recent order and for taking the time to leave a review, we really appreciate it.

Kind regards,
Alex

Rated 5 out of 5 stars

Alex was very helpful when I needed…

Alex was very helpful when I needed more tiles delivered and they arrived very quickly. The tiles are lovely and look great in my new bathroom.

March 21, 2025
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Reply from Boutique Stone

Thank you so much for your recent order and kind words! We're so pleased to hear you enjoyed such a positive experience and that the tiles are looking great in your new bathroom!

Kind regards,
Alex

Rated 5 out of 5 stars

Beautiful tiles and amazing customer service

Beautiful tiles and amazing customer service. I ordered the Saint Stone White tiles for my bathroom project. Communication was great and the tiles are such good quality. Alex in particular was super helpful when I needed to get hold of more tiles quickly. Can’t recommend enough.

March 10, 2025
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Reply from Boutique Stone

Thank you Kathryn! This is such wonderful feedback to receive. The Saint Stone White tiles are one of my personal favourites, so I'm really pleased you are so happy with them. Thank you for your recent orders and for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish and excellent product to match.

March 11, 2025
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Reply from Boutique Stone

Thank you Michael! We're pleased to hear you enjoyed such a positive experience. Thank you for your recent order and for taking the time to leave a review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

A huge thank you to the team for going…

A huge thank you to the team for going above and beyond to make sure that the tiles arrived on time. We are almost finished the bathroom project but we are delighted with how well it's turned out. The tiles are gorgeous! We will share photos soon!

March 10, 2025
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Reply from Boutique Stone

Thank you Carla! This is wonderful feedback to receive and read! We'll look forward to seeing the photos once finished. Thank you for your recent order and for taking the time to leave your review, we really appreciate it!

Kind regards,
Alex

Rated 5 out of 5 stars

A gem of a company!…

I feel compelled to write a review about this company. Great products and an absolute "gem" of a company! Amazing email and phone response, good old fashioned polite and friendly customer service...which is very rare these days. 5 stars *****

February 4, 2025
Unprompted review
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Reply from Boutique Stone

Thank you Alison! This was such a lovely review to receive and read, you've left a smile on all of our faces! Thank you for your recent orders and for taking the time to leave such wonderful feedback, we really appreciate it.

Kind regards,
Alex

Rated 5 out of 5 stars

Lovely tiles and great service from…

Lovely tiles and great service from Alex and James. We bought Priory White and Jameson Oak and couldn’t be more pleased with the result!

February 8, 2025
Unprompted review
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Reply from Boutique Stone

Thank you for your recent order Saman, we really appreciate it! We're so pleased to hear that you're so happy with the result and service you received. Thank you for taking the time to leave such a kind review.

Kind regards,
Alex

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