Boxall Brown & Jones Reviews 

161
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We sold our house through the Belper branch after reading positive reviews from other sellers. Jo, Yvonne and Danielle were brilliant throughout the whole process, but particularly during the stresses... See more

Rated 5 out of 5 stars

Have used BBJ on three occasions over the past few years to manage the sale of various properties. The whole experience from start to finish has been handled impeccably on their behalf. All staff ar... See more

Rated 5 out of 5 stars

We currently use BBJ for our property rentals. The have outstanding service and always give their best. We have been super impressed with their deducated staff who really go the extra mile. The offic... See more

Rated 5 out of 5 stars

From valuation to marketing took only a few days and the house sold within 24 hours. When it later fell through due to buyer’s serious illness and it had to go back on the market it again all happened... See more

Company replied

Company details

  1. Real Estate Agency

Information provided by various external sources

Boxall Brown & Jones are a leading independent firm of highly qualified chartered valuation surveyors and estate agents operating throughout Derbyshire with offices in Derby City Centre, Allestree & Belper.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

161 reviews

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4.7

All reviews

(161)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

We cannot recommend Boxall Brown & Jones highly enough!

We cannot recommend Boxall Brown & Jones highly enough! From start to finish, initial enquiry to completion, the service was first class. In life, communication really is key, Boxall Brown & Jones kept us updated, well informed and reassured at every point of the process. The team at Boxall Brown & Jones are professional and knowledgeable whilst being friendly and accessible, the perfect balance. We would like to pay special thanks to Anthony for taking ownership of the whole journey, a harder working and genuine gentleman, you will struggle to find. We would also like to mention Angela and Tracey, again always on hand to update or answer any queries, promptly and accurately. The prospect of moving to a new house can be daunting or perhaps overwhelming, but not with Boxall Brown & Jones. If we do move again, we would without any hesitation at all be contacting the team at BBJ, safe in the knowledge that we were not just a number, we were valued! Thanks again to everyone involved, especially during these challenging times, it has been an absolute pleasure. Stay safe!

November 18, 2020
Unprompted review
Rated 4 out of 5 stars

update on moving in

Since moving in ,we had a few problems ,but know
every thing has been sorted very quickly and found the boxall brown team very helpful and friendly .
we are very happy with the way the team has sorted
every thing so efficiently .
william and khaddy travis

September 23, 2020
Unprompted review
Rated 1 out of 5 stars

Worse ever agency guys never trust them…

Worse ever agency guys never trust them have a bad experience with them. I paid them my holding deposit and waited for 2 month for no reason and they r waisted my time wat a joke.

April 9, 2020
Unprompted review
Boxall Brown & Jones logo

Reply from Boxall Brown & Jones

I am so sorry to hear this review of our Company. We take any complaint very seriously as we always try our hardest to meet with tenants expectations.

As you are aware, the Landlord gave specific reasons as to why he did not wish to let this property to you and I am sorry that your application was unsuccessful. The application process was made clear to you from the outset and any holding deposit will be returned.

In matters such as this, we can only act on the Landlords instructions. We wish you well in securing future accommodation.

Chris Birds
Partner

Rated 5 out of 5 stars

A first class service & team

During a prolonged and somewhat fraught sale of our property with another estate agent and purchase in Derby (the purchase being managed by Boxall Brown & Jones), the team were fantastic in every way possible and went that additional step at every stage to make sure the purchase went through as smoothly as possible. Clare was professional, friendly and helpful through the process and made the difference for us as a purchaser. Even after completion contact has been maintained and it was (in a highly stressful process) Clare that made all the difference - if I could have given more than five stars If i could !!

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

5 star service

We had to sell my mother in laws house when she passed away. Jo came highly recommended and we now know why.
The service was fantastic from our first meeting through to completion last week
Ben and Georgia were always friendly and helpful on the phone.
I would recommend them to anyone.
5 stars well deserved.

January 24, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Morning Jo,
I would just like to say a big thankyou to you and Ben for your help and assistance in buying the above property. I found you both very helpful and felt nothing was too much trouble. I would not hesitate to recommend you to anyone looking to buy or sell a property.
Best regards Mrs Fowler

January 12, 2020
Unprompted review
Rated 5 out of 5 stars

The best agent in town!

We sold our house with Boxall Brown and Jones Allestree branch. Having tried to sell with Another agent to no avail, we contacted Anthony who immediately placed the house on the market that day and viewings were booked in thick and fast! We received feedback after each viewing, something we had not had with the previous agent. Dawn and Claire are the most helpful ladies; from start to finish, they kept us well informed and updated at all times. Handling the sale with such professionalism resulted in the house being sold within five days which we were absolutely delighted with. The service was worth every penny and I will be recommending these guys to anyone who asks! Thank you guys! 😌

January 2, 2020
Unprompted review
Rated 5 out of 5 stars

We were selling the property on behalf…

We were selling the property on behalf of our father and did not live in the area. The property was not occupied.From instruction through to completion BB&J Belper were kind, thoughtful and helpful. They altered the thermostat when temperatures fell and accompanied other health officers collecting items that were no longer required as we were too far away. We were informed of all viewings and kept up to date during negotiations. Very professional.
Excellent service .

January 2, 2020
Unprompted review
Rated 5 out of 5 stars

Renting with BBJ

I can honestly say that the experience of renting through BBJ has restored my faith in letting agents. Dealing with Louise S was a pleasure - proactive, professional and just on the ball with everything.

November 16, 2019
Unprompted review
Rated 5 out of 5 stars

Great service

Excellent service when I rented a property from them and when I moved out after the year with support and honesty.Patricia Was really friendly and helpful and all the staff were very kind and supporting.
I would definitely recommend to family and friends.

November 15, 2019
Unprompted review
Rated 5 out of 5 stars

Very happy buyers

Very happy buyers. Claire dealt with our purchase and we couldn't be happier! She kept us well informed and went above and beyond to make sure everything was moving forward. We made the mistake of selling our house with another agent. This is a mistake we will not make again. Claire really has made it evident that boxall brown and Jones are not your ordinary estate agent. Thanks for all your hard work!

October 8, 2019
Unprompted review
Rated 5 out of 5 stars

Best estate agents

I've had the pleasure of selling a few properties and I must say that Boxall Brown & Jones are the best estate agents I've used. Right from the listing to completion they have been extremely professional and kept us well informed through-out the process. My most recent sale has been stressful due to the first chain collapsing at the last minute but Claire in the Allestree branch has been truly amazing. Every day she would contact all parties in the chain to drive the sale through in a timely manner. I have never met an estate agent that has worked as hard as Claire has and for this I'm truly thankful.

October 4, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service

The Allestree team (specifically Anthony and Dawn) were brilliant throughout the whole process of selling our house. Dawn went above and beyond to deal with and chase up solicitors who were unfortunately not great. Would definitely recommend!

September 25, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Unfortunately, we didn't pick the best solicitors to deal with the sale, but BB&J chased, harried and pressured the solicitors into action where necessary. Well done to the team.

September 13, 2019
Unprompted review
Rated 5 out of 5 stars

First Time Buyer Experience

I bought a property through BBJ and it was a stress free experience. Jo did the viewing and knew the house and area very well and was brilliant at answering all my questions.

Ben took over after the viewings had competed and he was amazing. Kept me updated throughout the whole process and as a first time buyer it was great reassurance and really calmed my nerves. He was fast at replying to emails and calling back if a message was left.

The Belper team were always very helpful when I called. Can’t recommend them enough!

August 30, 2019
Unprompted review

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