Avoid they take your money Don’t send the goods Don’t reply to phone calls Don’t reply to emails Don’t reply to social media messages Scam don’t ignore the reviews or you will end up out of pock... See more
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See what reviewers are saying
Placed an order on next day delivery for a birthday present, item never arrived luckily order through clear pay but Clearpay are also not being very helpful on getting the returns for the purchase. DO... See more
Great value for money! Bought the 4kg bucket blue mix definitely gonna last us a long time! 😂 plus there’s a big selection of sweets inside so always going to find one you like, bought an extra one f... See more
Company replied
Ordered pick your own sweets for anniversary and paid for next day delivery. Sweets never arrived. multiple attempts to contact via chat with no answer, finally got through on customer service line on... See more
Company details
Written by the company
The Ultimate Pick n Mix Company online. Home of the 'Mega Bucket 4kg' pick n mix. Choose your own favourite sweets with a selection of tasty extras.
Contact info
St Johns Business Center, HX4 8AQ, Halifax, United Kingdom
- 08007723732
- orders@boxmix.co.uk
- boxmix.co.uk
1.8
Poor
115 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer service and equally…
Amazing customer service and equally amazing products! We ordered the 4kg blue bucket and it was such great value for money. Sweets are fresh and tasty!
March 4, 2021
Unprompted review
Reply from Boxmix
Hey Lauren!
Thanks so much for your review we hope you enjoy them :)
We look forard to seeing you again soon
Regards
Box Mix
I loved there packaging the sweets are…
I loved there packaging the sweets are amazing x
March 4, 2021
Unprompted review
Reply from Boxmix
Hey Alexsis!
Thanks for your review! We hope you enjoy the sweets and we look forward to seeing you again soon.
Regards
Box Mix
First time ordering off boxmix
First time ordering off boxmix after my sons been following them on TikTok, I honestly didn’t expect there to be so many sweets.
Highly recommended
Thank you
March 4, 2021
Unprompted review
Reply from Boxmix
Hey Laura!
Glad you reecived your order, we always aim to provide as many sweets as possible :)
We look forward to seeing you again soon!
Regards
Box Mix
Have now ordered twice and both times I…
Have now ordered twice and both times I have had super fast delivery and the second time they even brought my order forward to make sure my daughter receive in time for her birthday amazing value for money and amazing communication great selection of sweets to pick from something for everyone I will definitely be ordering again
March 4, 2021
Unprompted review
Reply from Boxmix
Hey Lauren!
Thanks for your lovely review :) were glad to help where we can! We look forward to seeing you again soon.
Regards
Box Mix
AMAZING!
I received my order yesterday and I am very impressed! I ordered a 4KG bucket and it was filled to the top. These are definitely value for money - especially when I got delivery included in the price too! I think I must have found the page when everyone else did which meant my order was delayed but as soon as I mentioned it to them they checked it for me & shipped it out next day! Great customer service & I would definitely use them again.
March 3, 2021
Unprompted review
Reply from Boxmix
Hey!
Thanks for your order and review :) we hope you enjoy your mega bucket mix :)
We look forward to seeing you again soon
Regards
Box Mix
Great value for money
Great value for money! Bought the 4kg bucket blue mix definitely gonna last us a long time! 😂 plus there’s a big selection of sweets inside so always going to find one you like, bought an extra one for my sister they make great gifts too!! The customer service has been amazing replying quickly!
March 2, 2021
Unprompted review
Reply from Boxmix
Hey Jordan!
Thanks for your lovely review we hope you enjoy your mix and look forward to seeing you again soon!
Regards
Box Mix
Amazing!!!great communication and so…
Amazing!!!great communication and so friendly!
February 27, 2021
Unprompted review
Reply from Boxmix
Aww thanks for your lovely review :) we hope to see you again soon!
Regards
Box Mix
Avoid
I ordered sweets back in the beginning of January and they still haven’t arrived.
I initially emailed them to ask where my order was with no reply. I then contacted the company on Facebook and they replied the first few times giving me a tracking number that didn’t exist and kept saying that they were having problems with Royal Mail. However, I had multiple parcels being delivered from Royal Mail in the meantime. I kept being told it would be here soon and the company would get back to me with an update but this never happened. I have asked for a refund since and had no reply.
I would avoid this company.
February 27, 2021
Unprompted review
Reply from Boxmix
Hi Kirsten,
Thank you for your review, I am sorry that you feel you needed to leave us a 1* we worked with Royal Mail through a difficult time in which they have lost parcels claimed deliveries were made and created a whole host of problems. Since then we have moved over to DPD to ensure we can provide a more efficient service.
All orders that were shipped with royal come with the tracking number provided by them not by us. However the notification only updates once delivered.
It would appear that your order was lost in transit by Royal Mail for which we can only but apologise for.
We understand the disappointment in not receiving your parcel as expected. If you would be able to email us your order number and delivery address to orders@boxmix.co.uk we will ensure your order is fully refunded and a free bag of sweets shipped by DPD as a gesture of goodwill.
I hope that this resolves your query and provides you with assurance we will resolve any query.
Kindest Regards
Box Mix
Fantastic service and great quality…
Fantastic service and great quality sweets ordered the 2kg blue mix and it was rammed! Kids loved it will be back for more
February 19, 2021
Unprompted review
Reply from Boxmix
Hey Meghan!
Thanks for your order and review! Glad everyone loved them. Hope to see you again soon :)
Regards
Box Mix
Lovely sweets
Great selection of sweets and my son has already eaten half of them love the sweets but took a few days to get my order but other then that I would order again .
February 19, 2021
Unprompted review
Reply from Boxmix
Dear James,
Thank you for your review and order we really appreciate it!
We have listened regarding deliveries and have changed from our existing courier Royal Mail to DPD to ensure the orders arrive as quickly as possible :)
Kind Regards
Box Mix
Would recommend
Wonderfull sweets,I revived my order within 2 days great delivery and great prices good sweets and order was perfect first time.
February 19, 2021
Unprompted review
Reply from Boxmix
Dear Alfie Boluon,
Thank you for your order and review we really appreciate it! We hope to see you again soon.
Regards
Box Mix
Avoid avoid avoid
No customer service at all and over 20 days of waiting and no order, no response from them to attempt to get a refund. Avoid
January 16, 2021
Unprompted review
Reply from Boxmix
Dear Steve Stevenson,
My sincerest apologies that you have had a delay with your order and difficulties in contacting us.
During the covid-19 pandemic restrictions we found unfortunately that our business was opened/closed numerous times and staff shortages that has caused delays in correspondence and ultimately deliveries.
Coupled with the above disruption our delivery partner Royal Mail have also experienced extended delays in shipping/deliveries which impacted upon the overall service.
We aim to ensure that all customers are fully satisfied with their purchases and invite you to provide your order number so we can issue you with a full refund and a gift voucher by means of apology.
Kindest Regards
Box Mix
No Customer Service At All
I have put in two orders to Boxmix, and been sent an incorrect kind of sweet in my order both times. (They sell two different sweets, both labelled "vampire teeth" and sent the wrong ones on both occasions.)
The first time, I didn't think too much of it, mistakes happen, and I liked the rest of my order enough to give them another chance. The second time, I left a note on my order form confirming which vampire teeth I had ordered, and asking if they could check to make sure they sent the right ones this time. When they ignored this, and sent the wrong ones again, I began to get unhappy.
Over the next month, I sent Boxmix two emails, and a facebook message, asking if they could fix their mistake, but got no reply, despite their website saying they aimed to reply to all enquiries within a day, and being left on "seen" on facebook. They did, however, find the time to delete the post I left on their facebook page, asking if I was ever going to get a response, within an hour of me posting it. The support button on their site hasn't worked at any point while I've been having this issue.
I've been unable to leave a review on their facebook page, or see any other reviews there, even though Boxmix apparently has five star facebook reviews on their homepage. On closer inspection, the "reviews" on their site turned out to be written in the exact same style as the rest of the site.
Do not buy from Boxmix; the sweets are fine if they get it right, but they have zero interest in fixing things if anything goes wrong.
September 12, 2020
Unprompted review
Reply from Boxmix
Dear Ellie,
Firstly thank you for your review, I am sorry to read your comments about the mistakes with your 'vampire teeth' I can see how it may of occurred with the labelling of which we will address.
We are pleased you liked your sweets and can only but apologise that you had trouble contacting us to have the mistake resolved. Our offices were open/closed numerous times due to covid-19 and we endeavoured to remain contactable as much as possible.
I invite you to share with us your order number so that we can send you a full 3kg bag of your favourite 'vampire teeth' by means of apology for the mistake.
Kindest Regards
Box Mix
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