Box of Hugs London Reviews 2,474

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 391 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products and the wide variety of items available, often highlighting the option to customize gift boxes. The delivery service is consistently described as prompt, fast, and efficient, with many appreciating the next-day delivery option. People also commend the outstanding customer service, noting its efficiency and helpfulness in resolving issues. However, some customers experienced issues with delivery, citing delays or problems with the carrier. A few other people also felt that substitutions in their orders should have been communicated beforehand, and some found the number of unrelated emails to be excessive.

What people talk about most

Product

Customers consistently express satisfaction with the product offerings. Reviewers appreciate the high quality... See more

Delivery service

Customers had positive experiences with delivery services. Many reviewers praised the speed of delivery, with... See more

Service

Consumers find service to be positive, highlighting its reliability, efficiency, and personalized approach.... See more

Order

Reviewers highlight positive aspects of order. Customers consistently praise the ease of ordering, quick... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a 'build your own' box made up for our daughter who was about to start her exams. So many lovely items to choose from, all excellent quality and packed up in a fabulous box. Delivery just as ex... See more

Company replied

Rated 5 out of 5 stars

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) P... See more

Rated 5 out of 5 stars

We originally received a box of hugs from a relative and have since sent 3 boxes of hugs to separate friends who all were thrilled with them. The most recent box was to our lovely optician who never... See more

Rated 5 out of 5 stars

What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Cou... See more


Company details

  1. Gift Shop

Information provided by various external sources

Send hugs by post to cheer someone up with a gorgeous 'Box of Hugs’. A great alternative to flowers, these thoughtful hug in a box gifts are full of treats and a personalised card to let someone know you're thinking of them. Next Day delivery available!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

For all those times when you really…

For all those times when you really want to be able to just give your friend a hug this is a fabulous way to do it remotely and everyone I’ve sent one too has really appreciated it so thankyou

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

A special box of hugs.

There are so many generic hampers and gift boxes out there. However being able to choose what went into the box of hugs we gave to our daughter who is living in London on the other side of the world from New Zealand made all the difference. A special box of hugs.

January 9, 2026
Rated 5 out of 5 stars

A beautiful gift in a box

A beautiful gift in a box. A wide range of items to choose from and sent in a lovely box. A really thoughtful treat to receive for any occasion. I will definitely be using them again.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Always appreciated

I have sent quite a few of these to UK friends, and they have all been received with much appreciation. I'm in Australia, and using Box of Hugs means I can spend more on the gift than the postage! I would recommend these to anyone, especially if sending from overseas

January 8, 2026
Rated 5 out of 5 stars

Love the letterbox hugs

Love the letterbox hugs - always nice little goodies - especially the socks :) - and lots of variety to choose from. Makes a change from the standard bottle of fizz (although you can get those too!) Prompt delivery every time. Great as little corporate 'thank yous' as well as personal occasions.

January 7, 2026
Rated 5 out of 5 stars

Very satisfied customer

Really great company that found online - easy to make up own gift box and was sent to recipient very quickly. Very satisfied and will recommend / use again.

January 6, 2026
Rated 5 out of 5 stars

What an excellent service!

What an excellent service! Brilliant that you can choose your own items and the items are varied and top quality, so the box is thoughtfully put together. Fast next day delivery as advertised too. Couldn’t ask for more, thanks!

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC!

FANTASTIC! Even from the other side of the world! What was fantastic you ask? Their website in general (!!), the online shopping experience (from Canada!), the gift ideas (*heart*), the presentation of the gift for delivery, the response to the gift (my best friends 50th birthday!) and the Box of Hugs London team themselves were exceptional. Thank you, Lucy, Anna and Sophie for your prompt response to my queries and for your fabulous service. I just wish we had a Box of Hugs Canada! ;)

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend for any occasion

Exceptional service with a good range of products for bespoke hampers.
I ordered during a very busy period and a hamper was delivered as priority with recipient really pleased with it. Would definitely re-order from Box of Hugs London

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, quick delivery

I found Box of Hugs from a google search of hampers and so glad I did!
What a wonderful experience.
I sent my sister a hamper (I'm in Australia) in Shropshire. Even though I couldn't pick a delivery date for 3 days after her birthday (online), it was actually delivered on her birthday! Very impressed with the service. Thanks ladies!

January 3, 2026
Unprompted review
Rated 2 out of 5 stars

I wanted to send gifts to another…

I wanted to send gifts to another address, but was unable to so as every time I put in an address it would revert to my home address. Not happy. As I now have to arrange to get the gifts to the people another way.

December 15, 2025
Unprompted review
Rated 4 out of 5 stars

Lovely gifts

Lovely company with good service and a large variety of gifts packaged neatly. My only criticism is that I paid for chosen delivery day as I wanted it to arrive on a specific day, but it came two days early.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection & fast delivery

Great selection & fast delivery. Very handy as was sending a gift to a parent and child who are stuck in hospital at the moment. Loved the range of items, funny, tasty, games, books, and body care. Exactly what we wanted to send and it all went down very well with both mother and child. Good prices too. Thank you, you made people happy in a very difficult situation.

December 3, 2025
Rated 5 out of 5 stars

Great communication

It’s a Christmas gift so my friend hasn’t opened the box yet, but the communication (regarding delivery) beforehand was great. So helpful..and prompt.

December 2, 2025

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