I paid for a Saturday delivery for a camera I ordered but BPS’s supplier wasn’t able to deliver to them on time. Jamie at BPS let me know in advance and offered me different delivery options, keeping... See more
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See what reviewers are saying
Brilliant customer service - nicest guy you could ever wish to meet. Helped me with my purchases even to the extent of personally checking stock levels - couldn't ask for more help. Delivery wa... See more
I've bought most of my gear from BPS over the last few years. Top personal customer service from Lee, who has superb knowledge, whilst giving very competitive prices. Love the personal feel you get wi... See more
My order came quickly as promised and the bag is perfect. Great value too compared to other retailers selling the same item.
Company details
Written by the company
bps-tv.co.uk - Broadcast & Production Services is one of the leading suppliers of broadcast equipment & professional cameras in the UK. An official dealer of Aputure, Canon, Blackmagic, Panasonic, SmallHD, Teradek, Manfrotto, and many more.
Contact info
The Old Fire Station, TW12 2DX, Hampton, United Kingdom
- 0208 941 1199
- sales@bps-tv.co.uk
- bps-tv.co.uk
Excellent service
October 31, 2023
Insta 360 x3
Quick turn round time.
Great communication
Precise description of product.
Pleasure to do business with
October 6, 2023
I wanted to buy the DJI FPV Remote…
I wanted to buy the DJI FPV Remote Controller 2. Shelly Allen has given me information and responded to my email. I appreciated her answers. However, I couldn't get it for 3–4 weeks. When it arrived in the UK, I changed counties, so I couldn't get a solution for how I could get it, even though I offered to change the delivery address (same city) or deliver it to my next-door neighbour. I also contacted a delivery company, and it was written that they should get information from the sales company. The result was negative, so I cancelled my order five days ago and asked to pay back my money. I have not yet received my money back.
September 27, 2023
Reply from BPS - Broadcast & Production Services
Dear Zehra,
Many thanks for purchasing from BPS and for taking the time to leave us a review. I am very sorry to hear that you could not take delivery of your order. Unfortunately, on first orders, we cannot change the delivery address because of a fraud policy implemented by our payment provider, and we must deliver to the same shipping address as the billing address.
I have investigated the refund and can see that we were waiting for the goods to be received back to us before we could process the refund. However, I believe my colleague spoke to you yesterday to confirm we received the goods back now and we are processing your refund which can take 2-3 days depending on your bank.
If you would like to discuss this further, please do not hesitate to contact me on 0208 941 1199 or alternatively by email at jamie@bps-tv.co.uk.
Kind regards
Jamie
Best price for Lumix camera
Best price for Lumix camera, also had stock when no-one else had. Great communicarion and fast delivery. I would certainly buy from this company again.
September 19, 2023
Good Communication + Products in Stock
Great communication from the start. All products were in stock and dispatched immediately. They arrived ahead of schedule - thanks BPS!
September 12, 2023
Read negative reviews before buying
Advertising items for sale that they do not hold in stock, very disappointing as we could not get from the original manufacturer and had high hopes after reading the positive reviews.
Unprofessional companies do not realise that it is illegal to advertise items for sale, within the UK, that are not physically held in stock.
My advice is always read the negative reviews as they are more accurate than the positive ones.
Avoid buying from this company.
*EDIT* Order number #83269.
Jackery Carrying Case Bag for Explorer 240.
The item said it was in stock when we ordered it.
Ordered on Sunday 9th September and took you 3 days to inform us the you did not stock the item.
As I said above it is against the law in the UK to advertise items for sale that you do not physically hold in stock.
September 13, 2023
Unprompted review
Reply from BPS - Broadcast & Production Services
Dear Grumpa,
I have been looking into your review to try and understand what has happened but unfortunately, with the information I have, I cannot see any order past or present.
In regards to your comments surrounding not holding every product in stock but advertising them, this is something most companies large or small do, especially if it's a new product that has just been released on pre-order.
If we do not have stock for a pre-order, or back order then we do display this for customers to see and we also try and give an indication of how long it will take for the order to arrive.
Unfortunately, we do not have the capacity to stock every item but offer an extended range of products that can be ordered.
This gives our customers the choice to find the products that most suit their requirements, which in most cases we find our customers like, and as I mentioned we do advertise the delivery estimation if a product is not in stock.
Thank you for providing information on your order. I have investigated and I can see we sent an email to say the item was not in stock and unfortunately, the item has been discontinued by the manufacturer and as a consequence, the order will be cancelled with the money refunded which I can confirm has been done.
We do advertise the stock status just under the price for each item and as I previously said we do try and provide an indication of lead time. We did have a back order notification come through to us at the time of your order which would normally mean the item is not shown in stock and shows the lead time if you were to place an order, so this is very strange and I will get this investigated as we only show items as being in stock if we physically have them in stock.
My apologies that you were not informed straight away, our normal procedure would be to confirm your order with you straight away, and to let you we will notify you again with a more accurate lead time once we have that confirmed from the manufacturer.
If you would like to discuss this further please feel free to contact me on 0208 941 1199 or alternatively by email sales@bps-tv.co.uk.
Kind regards
Jamie
The best pro film store
I bought my Hi-5 from these guys a few months ago then recently bought a monitor and some other bits. They are by far the best Arri dealership/pro video store. They reply quickly, and you feel like you’re talking to a person not just a salesperson. They did me a great deal on everything I bought and were friendly and helpful in the process.
Honestly blown away by these guys, I wouldn’t go anywhere else!
September 11, 2023
Unprompted review
First class equipment at a competitive price
Super quick delivery, great comms, all-round first class experience. And great equipment at a competitive price. Many thanks 🙏🏼
August 30, 2023
Super fast service and delivery
August 15, 2023
Card Reader - Good communication and delivered next…
Good communication and delivered next day
August 22, 2023
BPS customer service.
Very efficient service from BPS in processing and fulfilling my order and delivery was also good with delivery time slot notification as I requested.Well done to the team.
August 20, 2023
Good fast service
Good fast service, very happy with my camcorder purchase. I would buy from them again
August 13, 2023
Excellent Service
Bought a new floor bag, Arri Unit Bag Medium ii. Perfect condition and the cheapest price I can find anywhere on the internet.
Delivery was super speedy, chose 3-5 delivery and got it in 2 days.
Will be coming to this site first for all of my work needs.
August 2, 2023
Unprompted review
Fast delivery, great prices,
Great communication and very fast delivery to N.Ireland. Best prices I could find.
July 18, 2023
Brilliant Customer Service And Much More
Brilliant customer service - nicest guy you could ever wish to meet. Helped me with my purchases even to the extent of personally checking stock levels - couldn't ask for more help.
Delivery was absolutely super fast - ordered one day got it in my hands the following day - it doesn't get much better than this, outstanding.
Parcel was well packed so my precious items were received in tip-top condition.
If you haven't used BPS before, do so, you won't be disappointed - thoroughly recommended.
June 26, 2023
BPS are amazing!
BPS are our preferred supplier for all things tech! They truly are excellent. If we need invoices, assistance or technical support they're easy to get hold of, orders are shipped out immediately and they're all-round fab. Highly recommended!
June 22, 2023
Had ordered a GoPro surfboard mount and…
Had ordered a GoPro surfboard mount and floating handle, took the money, confirmed order for 3-5 day delivery, hadn’t any further correspondence, contacted them 7 days after placing order to be told the mount wasn’t in stock and offered a refund, needless to say wasn’t happy as was a birthday present, have reordered direct from GoPro. You understand these things happen but for a company to sell items not in stock and then not bother to inform you is unprofessional, seems to be a specialist company and probably not interested in smaller orders, my advice would be to avoid, certainly for small items.
May 16, 2023
Unprompted review
Reply from BPS - Broadcast & Production Services
Dear Muzzy,
Many thanks for purchasing from BPS and for taking the time to leave us a review. I am very sorry to hear that there was a communication issue with one of the products from your order. My sincere apologies for this.
We always aim to give excellent customer service, and this was below our standard of service that we aim to give our customers. I have investigated and can see that your order has been refunded.
If you would like to discuss this further, please do not hesitate to contact me on 0208 941 1199 or alternatively by email at jamie@bps-tv.co.uk.
I do hope that we may get an opportunity to supply you again in the future and show you our normal high standard service that we aim to give all our customers.
Kind regards
Jamie
Great Service and delivered promptly
Product I needed in stock. Sent and arrived quickly. Kept informed in all stages of dispatch and delivery.
Great service. Many thanks
May 14, 2023
Poor service and poor customer service
I ordered an in stock item online. I later received an email to say it was out of stock. They asked me to contact them if I had any queries.
4 emails were left unreturned. I asked for my express delivery to be refunded as it was not in stock it was now not urgent. My delivery fee was part refunded. Considering the way in which their system failed and how their response to customers' needs was so poor I expected more. But perhaps it's because I've dealt with better companies
April 17, 2023
Reply from BPS - Broadcast & Production Services
Dear Ben,
Thank you for your review. I am very sorry to hear that you experienced an issue with the stock on our website and our service was not to a high standard that we always strive to give to our customers.
We do make regular updates on our website with stock and product information to try and keep it as accurate as possible however, unfortunately, we realise there may be an odd occasion where this fails and a stock discrepancy happens.
My sincere apologies that there was a breakdown in communication, We always aim to give excellent customer service so we will definitely look into this and make changes where possible to prevent this from happening again.
If you would like to discuss this further please do not hesitate to contact me on 0208 941 1199 or alternatively by email jamie@bps-tv.co.uk.
Kind regards
Jamie
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