BPS - Broadcast & Production Services Reviews 219

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I paid for a Saturday delivery for a camera I ordered but BPS’s supplier wasn’t able to deliver to them on time. Jamie at BPS let me know in advance and offered me different delivery options, keeping... See more

Rated 5 out of 5 stars

Brilliant customer service - nicest guy you could ever wish to meet. Helped me with my purchases even to the extent of personally checking stock levels - couldn't ask for more help. Delivery wa... See more

Rated 5 out of 5 stars

I've bought most of my gear from BPS over the last few years. Top personal customer service from Lee, who has superb knowledge, whilst giving very competitive prices. Love the personal feel you get wi... See more

Rated 5 out of 5 stars

My order came quickly as promised and the bag is perfect. Great value too compared to other retailers selling the same item.

Company details

  1. Camera Store
  2. Video Equipment Repair Service

Written by the company

bps-tv.co.uk - Broadcast & Production Services is one of the leading suppliers of broadcast equipment & professional cameras in the UK. An official dealer of Aputure, Canon, Blackmagic, Panasonic, SmallHD, Teradek, Manfrotto, and many more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam advertising prices

Advertising the product at excluding VAT to try and scam people into buying when they think they are getting a bargain! Low moral tactics in the economic situation we are in. Poor form!

July 14, 2022
Unprompted review
BPS - Broadcast & Production Services logo

Reply from BPS - Broadcast & Production Services

Dear Nick,

The reason you will find our products advertised with both the Ex/Inc VAT prices is because a big proportion of our customer base is business to business and they want to see the Ex VAT prices. As we cater for both types of customers we display both prices.

We welcome any feedback so if you have any further questions please let me know and I will be happy to answer them.

Kind regards
Jamie

Rated 5 out of 5 stars

Bought a Used Rotolight

Bought a used Anova Pro2 it was in as good as new condition and was delivered within a week of ordering. Only problem was nothing to do with BPS it was having to pay duty, Brexit is forcing Non UK customers to think twice about duty on all purchases.

June 20, 2022
Rated 1 out of 5 stars

Unprofessional sales agent

Spoke to someone on the tawk chat app, regarding a used item, made them an offer on it (they had already offered it to me below the listed price) and the chat person said "weve already had 2 offers at full price" when i pointed out that if this were true they would have sold it - and informed chat person that they had offered it to me earlier that day for less.. they got very unprofessional - mardy in fact - having been caught out lying and said well now you cant have it for anything other than full price.
Fine I just wont buy it and you will end up reducing it, its been on offer for months already, and not only that but you get this crappy review and I will buy from Proav, Visual Impact and any of the other "PROFESSIONAL" companies that exist and dont treat their customers like a child - lying not a good attribute for a company

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

Great experience every time.

I have started purchasing items for my company through BPS and I could not recommend them enough. Their members of staff are incredibly helpful every single time we order from them (or even if we just have general queries), really efficient and on top of that they have competitive prices and a great variety of items in stock.

June 16, 2022
Unprompted review
Rated 5 out of 5 stars

Good customer service, I am a happy satisfied Customer.

After I fumbled with my bank transfer over a holiday weekend, I was alerted to the problem by BPS. I was then able to rectify the problem and received the item promptly without delay.
The package was securely and thoughtfully packed and delivered by DHL Couriers the day after the payment cleared.
I an very happy with the purchase which works perfectly.

June 15, 2022
Rated 5 out of 5 stars

Great prices and fast delivery I was…

Great prices and fast delivery I was about to buy the Amaran lights from Wex and BPS came up while searching for a price comparison I have purchased from them again since my initial purchase. Will definitely use again in the future…Highly recommend

June 8, 2022
Rated 5 out of 5 stars

Panasonic HC-V380 camcorder

Rang to check availability Weds am - ordered Wednesday am - delivered Thurs pm - used to livestream church service Sunday am. No problems and very good service throughout. Thanks a lot

May 11, 2022
BPS - Broadcast & Production Services logo

Reply from BPS - Broadcast & Production Services

Dear Neil,

Many thanks for purchasing from BPS and for taking the time to leave us a 5 star review. We are glad to hear that you were pleased with our service and delivery.

Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.

Kind Regards,
Jamie Thomas

Rated 5 out of 5 stars

Items in stock, great prices and personal customer experience

All items were in stock and at great competitive prices. Super fast order processing and email response. Very friendly and helpful staff, really appreciated great personal customer experience, something you can't get when buying from very large companies. Many thanks

May 11, 2022
BPS - Broadcast & Production Services logo

Reply from BPS - Broadcast & Production Services

Dear Pawel,

Many thanks for purchasing from BPS and for taking the time to leave us a 5 star review. We are glad to hear that you found prices to be competiive and our overall service to be good one. I will make sure to pass on your feedback to our staff about being friendly and helpful as this is so nice to hear and will make their day.

Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.

Kind Regards,
Jamie Thomas

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great service.

May 10, 2022
BPS - Broadcast & Production Services logo

Reply from BPS - Broadcast & Production Services

Dear Karen,

Many thanks for purchasing from BPS and for taking the time to leave us a 5 star review. We are glad to hear that you were pleased with our service and delivery.

Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.

Kind Regards,
Jamie Thomas

Rated 5 out of 5 stars

Excellent service well packed and great…

Excellent service well packed and great Prices too!! Would definitely buy again!

Thanks BPS!

May 3, 2022
BPS - Broadcast & Production Services logo

Reply from BPS - Broadcast & Production Services

Dear Anthony,

Many thanks for purchasing from BPS and for taking the time to leave us a 5 star review. We are glad to hear that you were pleased with our overall service, price and packing.

Thanks again, we appreciate your business and feedback and
we hope to welcome you back again soon.

Kind Regards,
Jamie Thomas

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look