I simply measured my hand per instructions and placed order on line. I received updates on shipping status. A few days later Metagrip arrived in great condition with excellent packaging and directions... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The service is whatever. In the age of Amazon and PayPal it’s suboptimal. But the brace really helps the specific problem of the SLAC wrist, and yet it doesn’t feel like you’re wearing anything. I can... See more
Company replied
The brace is extremely supportive, and helps with my lumbar pain, especially with promoting pelvic stability and relieving some stress off L5. The metal bars can be easily customized to fit the curvat... See more
Company replied
I ordered a second set of push splints for both thumbs because they have been a godsend for reducing pain and keeping that troublesome CMC joint stable. I noticed in an accompanying email from BraceL... See more
Company replied
Company details
Written by the company
At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.
Contact info
2609 Atlantic Avenue, 27604, Raleigh, United States
- 888-235-8221
- support@bracelab.com
- bracelab.com
4.6
Excellent
4K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It has helped with my drop foot issue
It has helped with my drop foot issue. Easy to use and very comfortable
December 17, 2025
Reply from BraceLab
We're happy to hear that the brace has helped with your drop foot issue and that you find it comfortable and easy to use.
Easy to order since I had the size…
Easy to order since I had the size checked by provider.
December 20, 2025
Reply from BraceLab
We're happy to hear that ordering was easy after confirming your size! Thank you for your positive feedback.
Second order
After using a thumb brace for years I ordered one for my wife. Prompt delivery. Great solution to the pain.
December 22, 2025
Reply from BraceLab
Thank you for your kind review! We’re glad to hear the brace arrived promptly and has been a great solution for relieving pain. We appreciate you choosing us and hope it continues to help your wife.
It was 5 stars when I first bought it
It was 5 stars when I first bought it. The second brace seemed to be made of inferior material and it bent in the back so i purchased another that broke in the back and I fixed it. I purchased 2 more and my wife contacted them. The same thing is happening to my new brace so she sent them a letter and then pictures and no one has answered us
May 6, 2025
Reply from BraceLab
Thank you for your review. It does look like we received an email from you and responded to it. If you are not receiving our emails back, please call us at (888)235-8221 so we may further look into this.
Brace seems to help relieve pain around thumb joint.
Easy to measure hand. Like that they will accept returns/exchanges if needed.
December 7, 2025
Reply from BraceLab
We're happy to hear that measuring was easy! We appreciate you noting our return and exchange policy. Thank you for your feedback!
Your receptionist went the extra and…see above
Your receptionist went the extra and went back to find the wrist brace I really wanted and ordered in 2021. That brace did not appear in your website.
Her observations of my past purchase made my day.
That is if the brace, which I have not received yet is the previous one I bought from your company.
December 23, 2025
Reply from BraceLab
We appreciate you sharing your experience. We're happy to hear that the team member went the extra mile to locate the wrist brace for you. Thank you for your feedback.
Reply from BraceLab
We're happy to hear that our brace has provided relief from your thumb joint pain. Thank you for sharing your positive experience!
Almost a great product for me
The BraceLab product for thumb basal joint arthritis was recommended by my orthopedic surgeon, and I thought it looked like a very well designed and well manufactured product. Unfortunately, it turned out I am right at the boundary between two sizes for the device, and neither size fits me well, not the fault of BraceLab. Otherwise, it might have been an excellent remedy for my thumb troubles
December 6, 2025
Reply from BraceLab
We appreciate your feedback and are glad the product's design and manufacture met your expectations. We're sorry to hear you're between sizes, and that the fit wasn't ideal. Please contact our support team if we can be of any further assistance.
Good Service, Good product
Product delivers as promised. Personnel is friendly, knowledgeable and very helpful in determining correct size to order.
December 12, 2025
Reply from BraceLab
We're happy to hear that the product met your expectations. We're also glad our team was helpful in determining the correct size for your order. Thanks for your feedback!
Fast shipping
Fast shipping. Great product. Helped relive my thumb pain when doing repetitive tasks.
December 10, 2025
Reply from BraceLab
We're happy to hear that our product provided relief and that you had a positive experience with our fast shipping! Thanks for your feedback.
Great brace
I’ve tried many wrist braces following surgery and this one is the best. I can swing a golf club with no hindrance
December 6, 2025
Reply from BraceLab
We're happy to hear that our brace is the best you've tried following your surgery! Thank you for letting us know you can swing a golf club without problems.
MetaGrip Push - Incredible
The MetaGrip Push brace is absolutely fantastic for stabilizing and supporting the CMC. Incredible.
November 26, 2025
Reply from BraceLab
We're happy to hear that the MetaGrip brace provides such fantastic stabilization and support for your CMC. Thank you for sharing your experience!
First wrist brace that allows a grip
First wrist brace that gives support up the back of my hand and also makes it possible to grip my tennis racket
December 3, 2025
Reply from BraceLab
So glad to hear that! We’re happy the wrist brace gives you the support you need while still allowing you to grip your tennis racket comfortably. Thanks for sharing your experience!
My physician gave me your website
My physician gave me your website, saying that his patients were very pleased with your product. My physical therapist had a sample for me to try on to verify size.
December 3, 2025
Reply from BraceLab
We're happy to hear that your physician and physical therapist recommended our product. Thank you for your feedback!
Reply from BraceLab
We're happy to hear that our instructions were helpful and that everything works well for you. Thank you for your feedback!
I am not thrilled with the fit of this…
I am not thrilled with the fit of this brace. It digs into the base of my thumb and actually causes more pain. The material is too hard.
December 1, 2025
Reply from BraceLab
Thank you for sharing your feedback. We’re sorry to hear the brace hasn’t been comfortable for you so far. The brace is made from a thermoplastic material, which is designed to soften slightly over time with regular wear and body heat, allowing it to better conform to your hand. That said, comfort is very important, and fit can make a big difference. We’d be happy to help confirm whether you’re in the correct size. Please note that we do offer a free 30-day return program. We encourage you to give us a call so our team can assist with sizing or discuss return options to ensure you find the best solution for your needs.
Ordering the right size brace was very…
Ordering the right size brace was very easy. The website is clear, payment secure, and delivery fast.
Thank you.
December 2, 2025
Reply from BraceLab
We're happy to hear that ordering your brace was easy, and the website and delivery met your expectations. Thank you for your positive feedback!
Great Product
This is the third set I am getting I lost the first one and I would like to keep one at my work and one at home. They offer great support to my thumb joint.
November 23, 2025
Reply from BraceLab
We appreciate you sharing your experience! We're happy to hear that our product offers excellent support for your thumb joint and that you find it so useful.
Order with confidence
High quality brace and customer service was excellent. I ordered a size too small. Return experience was easy. I'm very pleased with BraceLab.
November 18, 2025
Reply from BraceLab
We're happy to hear that you found our brace high quality and our customer service excellent. We appreciate your feedback and are glad the return process was easy for you.
The instructions for measuring to order…
The instructions for measuring to order the correct size were clear. It arrived on time and the instructions for applying it were clear as were the instructions for cleaning it. It keeps the thumb joint protected but allows enough movement to permit activities of daily living. It's really well designed.
November 23, 2025
Reply from BraceLab
We're happy to hear that the measuring, application, and cleaning instructions were helpful! We're also glad the design protects your joint while allowing daily activities. Thank you for your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.