BraceLab Reviews 3,848

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and effectiveness in providing support and pain relief, particularly for various joint issues. Many consumers highlight the comfort and discreet design of the products, allowing them to be worn throughout the day without hindrance. The ordering process is often described as straightforward, and the delivery service is consistently noted for its promptness. However, some customers also noted issues with sizing accuracy, finding that some products did not fit as expected or were incorrectly labeled. A few people mentioned concerns about the durability of certain components, such as Velcro straps, which showed wear after a few months. Additionally, some reviewers experienced discomfort or skin irritation with specific braces, indicating that the fit was not always ideal for everyone.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Clients share positive opinions on quality, frequently praising the exceptional design, fit, and performance... See more

Order

People report positive experiences with order. Customers found the ordering process easy and efficient, with... See more

User experience

Reviewers mention positive feedback about user experience. Customers found the website easy and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and prompt delivery,... See more

Based on these reviews

Rated 5 out of 5 stars

I simply measured my hand per instructions and placed order on line. I received updates on shipping status. A few days later Metagrip arrived in great condition with excellent packaging and directions... See more

Company replied

Rated 5 out of 5 stars

The service is whatever. In the age of Amazon and PayPal it’s suboptimal. But the brace really helps the specific problem of the SLAC wrist, and yet it doesn’t feel like you’re wearing anything. I can... See more

Company replied

Rated 5 out of 5 stars

The brace is extremely supportive, and helps with my lumbar pain, especially with promoting pelvic stability and relieving some stress off L5. The metal bars can be easily customized to fit the curvat... See more

Company replied

Rated 5 out of 5 stars

I ordered a second set of push splints for both thumbs because they have been a godsend for reducing pain and keeping that troublesome CMC joint stable. I noticed in an accompanying email from BraceL... See more

Company replied


Company details

  1. Medical Equipment Supplier

Written by the company

At BraceLab, our mission is to provide you with the best medical braces on the market so that you can get back to doing the things you love, as quickly as possible. BraceLab is the exclusive distributor of Push® premium braces in the United States.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

This brace is supportive

This brace is supportive, light weight and allows you to wash your fingers and upper hand without removal. I now have both a right and left brace to use as needed!

November 29, 2025
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Reply from BraceLab

We're happy to hear that the brace is supportive and lightweight! We appreciate your feedback and are so glad you find it convenient to use. Thanks for sharing!

Rated 3 out of 5 stars

Too expensive even if it does a great job

The device fits snugly and actually relieves much of my thumb pain. The issue I have with it is the price. Way too pricey.

November 14, 2025
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Reply from BraceLab

We appreciate you sharing your thoughts. We're glad the device provides pain relief for you.

Rated 5 out of 5 stars

All good

All good! The Young Lady on the phone was terrific & helpful!
Received my brace & it works & helps me out.

Thank You,
MC

November 21, 2025
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Reply from BraceLab

We're happy to hear that the brace is helpful, and the phone support was terrific! We appreciate your positive feedback and thank you for your time.

Rated 4 out of 5 stars

no pain in thumb joint while using the…

no pain in thumb joint while using the brace. However some irritation where brace meets fore finger. Can that be adjusted

November 19, 2025
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Reply from BraceLab

We're happy the MetaGrip eases your thumb joint discomfort. For advice regarding comfort, please contact our support team!

Rated 5 out of 5 stars

The brace helps support my thumb while…

The brace helps support my thumb while letting it rest and heal.

November 18, 2025
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Reply from BraceLab

We're happy to hear that the brace is supporting your thumb and aiding in its recovery. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very professional

Very professional, responsive and quality company and product.

November 24, 2025
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Reply from BraceLab

We appreciate your positive feedback! We are happy that you are pleased with our quality and responsiveness.

Rated 5 out of 5 stars

This is my third pair

This is my third pair - love them, they hold tight and offer great support to support my hands from pain.

November 22, 2025
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Reply from BraceLab

We're happy to hear that our product offers the support you need. Thank you for your positive review.

Rated 4 out of 5 stars

It was fine

It was fine. No hitches w order or delivery or product

November 18, 2025
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Reply from BraceLab

We're happy to hear that your order, delivery, and product met your expectations. Thank you for your feedback!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good brace so far

November 17, 2025
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Reply from BraceLab

We're happy to hear that you received your brace quickly and that it is working well for you so far. Thanks for your feedback!

Rated 1 out of 5 stars

Does not seem to fit as expected

Does not seem to fit as expected, measurements were correct, but thumb support is to high and does not support thumb base.

November 16, 2025
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Reply from BraceLab

Thank you for your review. The MetaGrip does not need to go all the way down to the CMC joint to provide support. Please reach out to our support team so that we may further explain/assist you with questions you may have.

Rated 1 out of 5 stars

Did not receive my order.

Did not receive my order.

November 6, 2025
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Reply from BraceLab

Hi Gena, based on our tracking information, the order indicates it was delivered. If you have still not received it, please reach out to our support team at (888)235-8221 so we may address this.

Rated 5 out of 5 stars

I emailed after my order was placed

I emailed after my order was placed, as I needed to go out of town, and wanted the shipping address changed. I received a promo response, and they very helpfully accommodated my request.

November 8, 2025
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Reply from BraceLab

We're happy to hear that we were able to accommodate your request to change the shipping address after your order was placed. Thank you for your positive feedback!

Rated 5 out of 5 stars

Definitely did the trick

Definitely did the trick, although a bit uncomfortable over a long period of time.

November 4, 2025
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Reply from BraceLab

We're glad it worked well for you! We appreciate your feedback regarding the comfort during longer use. Thank you for your review.

Rated 5 out of 5 stars

Great brace

Great brace! Use it for bike rides and yoga to give me extra support!

November 5, 2025
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Reply from BraceLab

We're happy to hear that our brace gives you the support you need for your bike rides and yoga! Thank you for sharing your positive experience.

Rated 5 out of 5 stars

Staff was great very informative

Staff was great very informative, only issue i have is that the brace pinches the skin between the thumb and index finger other than that it feels good when I'm wearing it.

November 10, 2025
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Reply from BraceLab

We're happy to hear that our staff was helpful! We appreciate your feedback and we're sorry to hear that the brace pinches. Please reach out to our support team with any questions.

Rated 5 out of 5 stars

Nice quality

Nice quality, customer service was quick and efficient. Seems to help and hopefully I am able to avoid surgery using this brace.

November 10, 2025
BraceLab logo

Reply from BraceLab

We're happy to hear that you found our product to be of nice quality and our customer service quick and efficient. We hope our brace helps you avoid surgery.

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