Bracket Finder Reviews 79

Great bracket, loads of flexibility. Hardest thing was drilling into brick walls.

The service was impeccable. The quality of this TV hanging bracket was excellent. The instructions were clear. A great experience.

Does what it said it would do. Easy to fix on

Bought bracket for 70 inch samsung tv. Perfect fit easy to install and quick delivery.

Excellent all round service and product.
Easy to use website to get exactly what I was looking for.
Great price definitely and quick delivery.
Very happy thankyou, will recommend in the future.

for my tv which I checked compatibility against the JVC model for 2 of the screw holes the screws provided were not the correct size

Easy to order and to find the correct bracket for the TV. Solid and good quality. Not actually attached the TV's yet as waiting for them to come out of storage! Hence only 4 stars for now.

Ordered a bracket. They sent it quickly. Can't complain.

exactly as described, and good value for money.

Exactly what I wanted. Well made. I bought another one for my other TV. Would use this company again.

Quality service. Website easy to navigate. Very fast delivery. Bracket was a perfect fit for our TV and easy to install. Very happy. Highly recommended 👌

On time, good product

Excellent quality and good value, promptly delivered. I needed some new brackets for my father in laws shed. These were Excellent but I needed 3 so I have one spare

30th Nov 20.
After reading various reviews from people stating the importance of buying the correct wall bracket for a Samsung 32” Q Series LCD TV and a fair number struggling to get them to fit, I visited bracketfinder.co.uk to avoid any problems. I chose the AVF MP200 Cantilever bracket which turned up in good time. My plan was to fit it in my daughter’s house and given work commitments and Covid restrictions I was limited to sorting it early evening on Sunday 13th December.

13th Dec 20.
Without opening the ‘Assorted Screw Pack for All TVs’ (as stated on the website) I could clearly see none of the screws were long enough to attach the bracket on to the back of the TV. With no shops open and unable to find any suitable screws, I ended up using an old bracket which previously held a speaker. It wasn’t ideal but was secure and given my time restrictions, it did the job.

14th Dec 20
Bracketfinder’s website clearly states ‘no fault returns’ will be refunded but “it will be your responsibility to return the goods to us at your own cost and risk”. I returned the bracket, the cost of postage with tracking was just over £9 with Royal Mail. Given the item wasn’t actually fit for purpose as it was missing screws, I requested my postage be refunded.

17th Dec 20
A reply to my email from ‘Bradley’ advised me to use the screws that should’ve been included with the TV “as they’re unique for the TV”. He offered to post them out despite me making it clear I’d already used another bracket. On the morning of the 18th he emailed saying “Please donate the bracket and we’ll get this fully refunded”. What exactly does that mean…donate? He then followed this up a few hours later saying “I'd recommend contacting the return method you used and ask them to return it to yourself and sell the item on if you wish”. Despite these nonsensical messages, I was refunded the cost of the bracket in full later that day but not the postage.

22nd Dec 20
While I understand whoever Bradley is, he is just a bod trying to do his job, his replies were strange and sometimes meaningless. When I pointed out the bracket wasn’t fit for purpose as it couldn’t do what it was sold to do his reply included the line “We offer collection services if we need to bring something back due to an issue to avoid this issue”. Nowhere on their site does it mention this and it is easy to state this service ‘exists’ after the event.

7th Jan 21
When I asked him why a collection service wasn’t suggested initially he admitted “some TV's do have unique or different mounting requirements that can cause unforeseeable issues. We do our best at trying to provide as much as possible within the box to avoid this”. These guys know the brackets are not what they claim and there is a fair chance parts will be missing. He then emailed stating “We even went above our normal solution to provide a resolution with the least amount of hassle for you by already refunding in full and allowing you to keep the item”.
I didn’t keep the item! I returned it as per the instructions on their website. When I asked for the email of his manager, Bradley predictably confirmed “we don't have a direct email for these”.

13th Jan 21
And then out of nowhere I received an email stating “We are pleased to advise that your return has been received and is being processed by our returns team”. Why? They’ve already refunded the cost of the item that wasn't fit for purpose. Turns out their processes are as good as their products. Hopeless!

In summary, if you’re a fan of dealing with companies who don’t know the meaning of customer service, who sell products akin to buying a Meccano kit at a jumble sale with pieces missing, then mess you around once you’ve spent £9+ returning their sub-standard goods… you’ll love these clowns. Seriously, please avoid them and do yourself a favour. Nobody deserves to deal with people like Bradley or buy goods from companies that sell sub-standard tosh.

Finally, if anyone from bracketfinder chooses to respond to this review, I’ll only take it seriously if it includes offering my postage refund. I have emails to back up everything I have stated above and arguably when read in full they paint a bleaker picture than I’ve stated here.

We wanted two wider wall mount brackets. One for a stud wall (55" TV) and one for a brick wall (42" TV). Contacted Bracket Finder outlining my requirements and received a reply from Chris. Chris made some suggestion and I purchased 2 x PLB118L Slim line Tilt at a total of £72.98 including delivery.

Wall mounts arrived in two days and contained all the fittings required. Both mounts now fitted and all working well. The wall mounts are slim and it can be difficult to fit cables when the TV is on the wall. Not a criticism of the wall mount, more a heads up for those with big hands.

Good service, good product. Would buy again.

Thank you

The generic bracket fitted my LG TV perfectly, and came with strong good quality wall bolts.

Service was good BUT, I used your search to find the correct bracket for my tv, and it wasn’t the right one. By the time I found out, when my partner came to fit it, we just had to adapt it. Which involved a hammer 🔨 Not very satisfactory.

Goods as described - perfect and as per the published specification. Good quality. Speedy delivery. Well packaged. Good price.

Easy to use website, bracket as described and arrived quickly! Very good quality bracket.