Did not have a bad experience, as I got exactly what I ordered. The problem came with ending the subscription. That part they don’t make as easy as the buying part. Overall, you get the items they des... See more
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Review summary
Created with AI, based on recent reviews
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I'm disappointed, as my Cardinal ring with inscription 'Until we meet again' looks like it got water in it & the Cardinal has discoloration! My husband received it back at end of March (2 days bef... See more
Company replied
I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and so... See more
Good products and if not satisfied returns are easy . I am a repeat customer and very satisfied with what I have received so far. There is always something for everyone a wide variety of collectibles.... See more
Company details
Information provided by various external sources
Find Canadian collectibles, jewelry and home decor, including NHL collectibles, collector plates, figurines and music boxes from the Bradford Exchange Canada.
Contact info
United States
- bradfordexchange.ca
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was an item that caught my eye and…
It was an item that caught my eye and the ordering process was easy and smooth.
April 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bradfordexchange
Hello, I am sorry to hear that you have not received your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
3 payments was taken from account when…
3 payments was taken from account when there should have been only 1 payment
April 24, 2026
Reply from Bradfordexchange
Hello, I am sorry to hear about the billing on your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Chelsea
Online consumer focused.
Quick response online, but failed responding to a previous mailed in order.
April 25, 2026
I was able to purchase easily
I was able to purchase easily, but I chose the three payments and I had to download something called Smarty. This was a little bit more difficult.
April 25, 2026
I’m writing this review after purchase
I’m writing this review after purchase, and have not received my item yet. The website was easy to use, and clear to understand. Seemed almost too simple, I pray it’s not a scam.
April 25, 2026
Quick confirmation of order
Quick confirmation of order. Waiting for shipment to be confirmed.
April 24, 2026
It appears my order was canceled\ Why?
April 17, 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
Service was alright but screen…
Service was alright but screen instructions could be a little better on how to chose stones and name.
April 24, 2026
I love and frustrating
I love your products; they are unique, and the descriptions are in-depth, for which I would give 5 stars. To register and to order online, in my more than one experience as been a nightmare. From not accepting my password with letters (upper and lower), a number, and a special mark totaling 12 - I rate 1 star
April 24, 2026
Reply from Bradfordexchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Layne
My wife loves Mickey Mouse
My wife loves Mickey Mouse. When I saw this necklace I asked my kids if we should get it for Mothers Day and they were both excited when they saw it. Can't wait till it gets here and we can give it to my wife.
April 23, 2026
Placing an order without worry!
I have always been satisfied that what I see in the advertisement is what I will be getting, never been disappointed.
April 22, 2026
I have been a member of the Bradford…
I have been a member of the Bradford Exchange for gosh well over 20yrs. Everything I have ever purchased/received has been of the utmost quality and in mint condition. I love the unique jewelry and sometimes have a tough time choosing which piece to get. The only thing that I can suggest is offering a secondary length on the chains (necklaces) most are only 20" in length.
April 21, 2026
Easy to follow details!
April 22, 2026
Still waiting for my parcel…
March 26, 2026
Reply from Bradfordexchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you!
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