Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: The Bradford Exchange
MPN: 120280001
The print was faint on some letters.
Reply from Bradford Exchange
Hello, thank you for the feedback regarding your recent order. If you are in need of any assistance, please feel free to email us at customer_inquiry@bgeltd.com with your order information or full address so we can help. -Stephanie
It is beautifully designed.
It was broken when it arrived and I sent it straight back by your postage paid label. Please return the money back to my account.... Helen Heckman
Reply from Bradford Exchange
I am sorry it arrived broken, Helen! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
Had to ask for poem card, NOT even included.
Reply from Bradford Exchange
I'm so sorry the poem card was missing, Geraldine! Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
I ordered 3 boxes——one the compass did not adhere to its backing /// personalized as Josh/ So I reordered another /Josh —- I hope it is not as defective ——
Reply from Bradford Exchange
Hello Jo Ann, I'm sorry to hear your order arrived in less than perfect condition. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
I can't rate. I haven't received this peice.
Reply from Bradford Exchange
Hello Barbara, I'm sorry to hear you have not received your order. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
This Keepsake Box very nicely made. I was just disappointed that we could not take compass out of box. However, it will be a nice keepsake
I was very happy with the keepsake box, however the first one was damaged (the compass was loose). I called and your customer service was very pleasant and helpful. However when I received the replacement box the compass was also loose. It was very disappointing.
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information so we can assist you further. -Amy
Product was made poorly. Compass was supposed to be glued down but was sliding around inside the viewing area, which can't be opened without damaging the box, because not enough glue was used or not enough time for it to set. Something that costs $89 should be made with better quality.
Reply from Bradford Exchange
Hello Robert, I am sorry to hear that your keepsake box is below our quality standards! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
For the price they charged the quality was not very good the compass was not glued down and slid everywhere. I got it for my grandson he said he would keep it but I won’t order from Bradford again
Reply from Bradford Exchange
Hello, I am sorry to hear your order was unsatisfactory! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
This was a terrible gift. It was very cheap and definitely not worth the price. Would advise against this item.
Reply from Bradford Exchange
Hello Donna, I'm sorry there are issues with your Keepsake Box and would like to assist you further. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! - Carla
This will be a lasting momento for my grandson.
First box came with compass not attached in box. Just received a replacement a compass is attached but needle is stuck. I am done trying to fix it. My grandson is happy with it
Went to grandson and the box came broke on one corner. It was not broke so thank you for good packaging. Poor on customer service and can't even speak to anyone in USA.
I haven’t received it yet!!!!
Reply from Bradford Exchange
Hello Lucy , I'm sorry to hear you have not received your order. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
i was disappointed in the product i feel that i bought the same one last year and it was a better quality item. i also did not get the paper that had words to a grandson. i did call and request that i get one sent to me.
Reply from Bradford Exchange
Hello Theresa , I'm sorry to hear you are less than satisfied with your order. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
Not exactly what I expected ,for the price I paid not really worth it ! I ordered more than one I received two of four one came to me broke which I'm returning for replacement ,and I sure hope it doesn't take as long to receive as it did the first time !!
Reply from Bradford Exchange
Hello, I am sorry to hear your order was unsatisfactory! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
Never got it! Just a note on your order status website that it won’t be shipped till April 27th when it originally sailed it would be delivered March 29. Since I’m getting this review request it’s obvious one hand at Bradford doesn’t know what the other hand is doing. I sent an email asking what was going on and just got a syrupy reply saying it would be shipped soon!. You send out flashy mailings and have a nice website with unique items but it seems more like a scam.
Reply from Bradford Exchange
Hello, I'm sorry to hear you're waiting on an order! I would like to check on this for you, Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
Was to arrive 3-29-21. I still have not received!! I have called and cannot get any response!!
Reply from Bradford Exchange
Hello Lynne, I'm sorry to hear you're waiting on an order! I would like to check on this for you, Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
The "feet" were cheap paper circles. Could have used felt for the price. It arrived with the music box "key" wound too tight and would not play. Fortunately, my daughter knew to wind it tighter to make it "click" into place and work. The wood feels "light" and not of high quality. My mother is in hospice and this will likely be her last Christmas. She wanted to give her grandson something to remember her by. Unfortunately, it was not of the quality we were expecting.
Reply from Bradford Exchange
Hello Monica, I'm so sorry to hear this. Please contact us at customer_inquiry@bgeltd.com , with your order information and/or billing address and a brief description for assistance. - Maria
