I have not received either of the gloves I ordered!!

Reply from Bradford Exchange

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Brand: The Bradford Exchange
MPN: 125253001
I have not received either of the gloves I ordered!!

Reply from Bradford Exchange
It arrived - broken one head of the last little person and almost broken the other head from the neck of the next to last little person.I would like to return it.

Reply from Bradford Exchange
I received this product broken and returned the parts and packaging on 12/13/24.

Reply from Bradford Exchange
it is beautiful.
I absolutely love the "Peanuts!" They have been my favorite since I was a little child. This globe is simply beautiful and I enjoy the Christmas 🎄 music that plays on it!!
It is a cute idea. The music plays well. I like that you can play the music or leave it off. I have enjoyed watching it.
Very cute!
I am very satisfied with the quality and I can see a life time of enjoyment
Two of the characters had heads removed and I have been unable to put them back on. If there is a way to fix this please let me know!

Reply from Bradford Exchange
My Snow globe is beautiful! Everyone has to see what it does the moment they see it.
Love it!! It’s so great looking
Love it and wished I had gotten it earlier!
Incredible snow globe. Detail is excellent. The entire piece is amazing
It arrived broken! Took 3-4 days after I emailed about a replacement that I ever heard back from anyone. It has been a week since ai shipped it back and still no word of a replacement being sent to me! HORRIBLE SERVICE for the price I have to pay for this item

Reply from Bradford Exchange
Purchased as a gift for my mom for Christmas to open and enjoy early. Arrived with one of the characters broken in two pieces - unable to fix. Called to have it replaced and told it would take 4-6 weeks before a new one would likely be received, as they must receive the broken one back and then process the return and then ship a new one. Not acceptable and its not a Valentines gift. Then I order and pay for a new one to be sent instead, expedite the shipping, (will return the broken one for a refund), but see immediately upon order placement, that the system must have replaced my mom's address with my address - so I call to have the address corrected, and told I didn't place the second order despite having the order number and confirmation email in front of me. The order was placed - and yet argued with me that I was wrong. Only because this gift was to be special for my mom to enjoy during the holidays, did I then order a third one. I will be sending back the one wrongfully being sent to my house - when it arrives for a refund, which I'm sure Bradford will not refund my additional shipping cost, my mom will send back the broken one so I can receive a refund on that one in 4weeks too, and hopefully my mom will receive an unbroken one next Tuesday. What happened to customer service and listening to the customer? I like Bradford and they have quality products - this is the first time I've had to deal with customer service - and their policies - did I mention I was on hold for 58min to begin with. Sad.

Reply from Bradford Exchange
It arrived with Lucy’s head broke off

Reply from Bradford Exchange
The product was defective: 2 characters' faces not fully painted. I have returned it and am awaiting receipt of a replacement.

Reply from Bradford Exchange
Beautiful
This item is adorable. I bought it as a gift for my daughter She grew up. With charlie brown and snoopy and the whole gang.
Nice and pretty among the Christmas decorations.