Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: Hawthorne Village
MPN: 1401347001
have not received this item as of 6/13/24
Reply from Bradford Exchange
Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look into this for you. -Rosie
I can not answer because I have not received it yet.
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
It still has not arrived! I cannot rate it. I am still anxiously awaiting my order.
Reply from Bradford Exchange
Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look into this for you. -Rosie
I have got this as a late Christmas present for a friend. As it turns out that this is on30 scale instead of the advertised HO scale, it still worked out.
Came with plastic wheels. Caboose was light weight plastic. Not worth the over $100 cost.
Reply from Bradford Exchange
Hello, I am sorry to hear your order was unsatisfactory! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica
It looks great. Good delivery time. Good design.
Looks exactly like the web site shows
The product has not arrived and it was supposed to be here 7 days ago.
Reply from Bradford Exchange
Hello, I am sorry to hear your order was not as expected! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica
Cannot rate a product I have not received. The train was promised to be delivered the beginning of November and now not until December 18th. Very dissapointed
Reply from Bradford Exchange
Hello Debbie, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
Not impressed for the price.
Reply from Bradford Exchange
Hello, I am sorry to hear that you are less than happy with your order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Rosie
am very pleased with quality
Reply from Bradford Exchange
I'm so glad to hear this piece brings you joy! - Jessica
Nice but for the price I expected a metal product, I may have missed where it said plastic in the description but that being said I was disappointed in the materials used. The overall look and finish was nice however.
Reply from Bradford Exchange
I am very sorry you are not completely satisfied with your order. If you need any assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Anna
I never received the Caboose yet so how can I rate it!! Your billing me on my credit card and what's that about? Never going to buy from you again!!I Might contact the Attorney General Pennsylvania because I'm not happy about anything you're done.
Reply from Bradford Exchange
Hello, I'm sorry to hear you're waiting on an order! I would like to check on this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! - Jessica
I cannot rate something I have not received yet. But I will rate the customer service I have received. That would be 0. Every time I inquire about when I will receive this "Christmas" gift I ordered on November 5, 2022. I get the generic answer it will be here in 3-4weeks. I am now being told it will not be here till Feb 15th! First and last time I will order from this company.
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
I am rating this product one star because I have yet to receive it. It was supposed to be delivered in 3 to 4 weeks, but after 5 weeks, I have not received the product. When I checked on my order, I have been told that I should receive it in another 6 weeks. Then to add insult to injury, they send me an email to rate the "unreceived " item. Buy elsewhere.
Reply from Bradford Exchange
Hello John, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
I never received this item!!!! Bad Christmas
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
Id love to give a review of this item but unfortunately I have still yet to receive it. Its been over a month and on the date it was supposed to arrive they changed it without any reason. It was ordered in plenty of time to be delivered before Christmas but it isnt going to make it and ive got nothing but excuses from them about it. Now im getting emails to review the item that i havent even received. Just a terrible company that i wont be ordering anything from again.
Reply from Bradford Exchange
Hello Curtis, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
I have NOT received it yet! Ordered as a Christmas gift, hope it comes soon.
Reply from Bradford Exchange
Hello Marsha, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Britney
No photo taken
Reply from Bradford Exchange
Hello Jessica, Thank you for the feedback regarding your recent order. Should you require any additional assistance, please do not hesitate to reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Dianne
Cannot Rate This Because I Have Not Received This Yet.
Reply from Bradford Exchange
Hello, I am sorry for any delays you are experiencing with your order! Please email us at customer_inquiry@bgeltd.com with your order information so we can look into this for you. - Stephanie
