Personalized Caboose Model Train Car Reviews

2.4

(56 reviews)

A product’s star rating is calculated as the average of all its reviews.

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Sold by Bradford Exchange

bradfordexchange.com

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147.9K Reviews

3.9

The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.

Here’s what people highlighted

Quality

2.7

42 ratings

Value for money

2.5

42 ratings

Product details

Brand: Hawthorne Village

MPN: 1401347001

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All reviews

Mar 20, 2022

I order this 6 week ago and still haven’t see it delivered to me. I order the holiday personalized box car @ the same time it came in a couple weeks. It was personalized only on one side. I sent it back it be fixed 3 weeks ago and haven’t seen the fixed car sent back to be date. Not real happy with Bradford

Reply from Bradford Exchange

Mar 21, 2022

Hello, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor

Jan 19, 2022

This item is NOT even going to ship until Feb 28th, 2022. Today is Jan 18th. HOW DO YOU EXPECT ME TO RATE SOMETHING I HAVE NOT EVEN SEEN YET !!!!!!!!!!!! Poor System that asks for Rates before the consumer receives the product

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Jan 19, 2022

Hello, I am sorry for any delay you are experiencing with your order. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. -Amy

Jan 11, 2022

I ordered this product in November and have yet to receive it. Expected delivery stated by December 24th until the 24th came and it then changed to February 7th. Still awaiting product and wasn't notified of change in delivery date.

Reply from Bradford Exchange

Jan 11, 2022

Jan 4, 2022

Hard to write a review when I still don’t have the item and my nephew had nothing to open from me on Christmas morning!!!

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Jan 4, 2022

Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. -Amy

Dec 27, 2021

I never received my purchase. Needless to say, not happy. - John Lohde

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 28, 2021

Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. -Amy

Dec 21, 2021

i have not received the product yet / where is it

Reply from Bradford Exchange

Dec 22, 2021

Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can check on this for you. -Amy

Dec 21, 2021

Haven’t received it yet! Delivery was supposed to be December 2-16. It’s now the December 20th and still don’t have it! So disappointed😡

Reply from Bradford Exchange

Dec 22, 2021

Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can check on this for you. -Amy

Dec 20, 2021

Never received it, so can’t give better review

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Dec 21, 2021

Hello, I am sorry to hear that your order has yet to arrive. Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this further. -Amy

Dec 19, 2021

You are asking me for a review? I ordered this on November 15th and it still has not arrived! I logged into my account and it indicates this “Christmas” train will arrive on January 27th!! I called Customer Service and I was told I should “hope” it gets here by Christmas. I have ordered these train cars from you for several years. I guess my only option is to “hope”. I am sure this review will fall on deaf ears. I am beyond disappointed.

Reply from Bradford Exchange

Dec 20, 2021

Hello Pat, I'm so sorry for any delay you are experiencing with your order! Please email us at customer_inquiry@bgeltd.com with your order information so we can look in to this for you. - Carla

Nov 17, 2021

I have not received this product. Customer service was a complete waste of my time. The company representative did not provide me a reason for the delay nor the current status of my order. He provided 3 different estimated time frames for when to expect this order during the call. He had absolutely no customer interaction skills!

Reply from Bradford Exchange

Nov 17, 2021

Hello Carol, I am very sorry to learn of your experience! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney

Aug 24, 2021

Haven’t received it yet…not due to ship until 9 sept

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Aug 24, 2021

Hello Mike, I am sorry to learn your order has not arrived! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney

Jun 16, 2021

I placed an order for this product several weeks ago. When I ordered, the website indicated a ship date of 6/11/21. Since then, it has now been changed to an estimated date of July 28th. I will update this review once I do receive the product but as of right now I do not have it yet!

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Jun 16, 2021

Hello Laura, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor

Dec 29, 2020

How can I rate something you charged me for BUT I DON'T HAVE IT! There is so much I have ordered but have not received!

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Jan 19, 2021

Hello Jennifer, I am sorry to learn your caboose has not yet arrived! If you are in need of assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney

Dec 17, 2020

Still have not received my product

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Jan 17, 2021

Hello, I am sorry to hear about any delay you've experienced with your order. Please email us at customer_inquiry@bgeltd.com with your order information if you are in need of any assistance. -Amy

Dec 11, 2020

Don't know - still have never received it!

Quality: 1

Value for money: 1

Reply from Bradford Exchange

Jan 9, 2021

Hello, I am sorry to hear about any delay you experienced with your order. Please email us at customer_inquiry@bgeltd.com with your order information if you are in need of any assistance. -Amy