Sold by Bradford Exchange
The information on this page is based solely on product reviews written by customers of Bradford Exchange via Trustpilot.
Brand: The Bradford Exchange
MPN: 122479001
This was a Christmas gift for my son. He loved it however I was a little disappointed with the quality for the price. It was more cheap in appearance than I was expecting as well as the side cover for the battery compartment was missing.
Reply from Bradford Exchange
Hello, I am sorry to hear that your order arrived in less than perfect condition. Please email us at customer_inquiry@bgeltd.com with your order information so we can help. -Rosie
I ordered this item as a Christmas gift. It said it would be delivered by Christmas. It still has not arrived.
Reply from Bradford Exchange
I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Anna
THE PRODUCT SHOWED IN STOCK WHEN I PLACED THE ORDER. I CALLED TO SPEAK WITH CUSTOMER SERVICE AND HE SAID THEY ARE NOT IN STOCK AND WON'T BE THERE UNTIL SOMETIME IN FEBUARY. VERY UNHAPPY THIS WAS A CHRISTMAS PRESENT.
Reply from Bradford Exchange
Hello, I'm sorry to learn about any delay you are currently experiencing with your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
I was told in writing that I would get order before Christmas Now I’m told February 2023 Terrible experience from Bradford.
Reply from Bradford Exchange
Hello Bradley, I'm sorry to learn about any delay you are currently experiencing with your order but would like to assist you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
I’m still waiting for it to arrive. It was promised by Christmas Eve and now won’t be here until February.
Reply from Bradford Exchange
Hello Margo, I'm sorry that your order has not yet arrived! I would like to look into this for you. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Lucy
Was supposed to get it before Christmas and still never received it
Reply from Bradford Exchange
Hello Kristina, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Sadie
I love it but more importantly, the person I gifted LOVED IT.
I paid a lot of money for this item and received it damaged. It's very cheaply made, the face of the clock is just a sticker. I do not recommend you buy this!
Reply from Bradford Exchange
Hello Rebecca, I am sorry to learn that your order arrived in anything less than perfect condition but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne
Great looking clock. Quality made.
We are sending this back. This is very cheaply made and came broken. Very disappointing!
Reply from Bradford Exchange
Hello Angela, I am sorry that you were not happy with your order! If you need assistance, please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue. – Taylor
It came broken in 2 places and is smaller than I would have thought for the price.
Reply from Bradford Exchange
Hello Jennifer, I am very sorry to learn the clock arrived broken! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Britney
The product looks really cheap and cheesy. The volume button and the audio button weren’t even attached. I had to re-attach and glue it down.
Reply from Bradford Exchange
Hello Michael, I am sorry to hear that your clock is below our quality standards! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
Can't rate something I have not yet RECEIVED!!!
Reply from Bradford Exchange
Hello Lisa, I am sorry for the delay of your order! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
I received the product without an invoice, packing slip or return slip. I have been trying to receive the return slip because my product came lights off broken. They email me saying they will send a return slip… over two weeks and I haven’t received the label or the paper to return for replace or just return it.
Reply from Bradford Exchange
I am sorry it arrived broken, Raul! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
Looks authentic!
Great product and price!
Case for the volume control was not attached to the housing. Clock parts were cheap and would eventually break down. Darth Varders light saber was not red.
Reply from Bradford Exchange
Hello, I am sorry to hear your order was unsatisfactory! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a recap of the issue so we can assist you! -Stephanie
While it's a great novelty item for any Star Wars fan overall I'd give the quality and value 1-2 stars. The pictures online aren't really what it's like in person. The light sabers are crooked (especially Luke's) and can't be straightened. They are also contained in two small clear straw-like tubes that look awful when they are not lit up. The clock is MUCH smaller than clocks I've purchased from the Exchange in the past. The clock also makes a very high-pitched sound every time the these song plays (you can hear it in the video I posted). The pendulum does not actually function and is just for looks, but when constructed the light sabers were mounted unevenly so one is closer to the middle than the other (which I find to be quite noticeable). I bought this for my husband and while I will keep it, it's truly not worth the money they are charging for it, especially considering the quality and issues I've seen with it for the few weeks I've had it.
Reply from Bradford Exchange
Hello Mary, I am sorry to hear that your clock is below our quality standards! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
To much money for no motion on clock. It lights up plays a song but that's it. Would be nice for movement, something.
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Taylor
The clock was broken when it got to my father's house the speaker and the lights lightsabers were broken
Reply from Bradford Exchange
Hello Solomon, I am sorry to learn that your order arrived in anything less than perfect condition but would like to assist you! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Dianne
