I have to give 1 star to rate. After ordering, status showed item would be delivered by Oct 4. On Oct 4, it changed to "unexpected delay - contact Customer Service." I called and after a time on hold, took advantage of the call back function. Hours later I did get a call and was told only that because this was my first order, there was a credit review. This did not set right with me, since I didn't order a subscription item and used a valid payment method. I have messaged twice with no reply. Yet last night, I get the message asking me to rate the item. The surprise is already ruined, so I double checked that recipient has not gotten the item. I am extremely disappointed with Bradford Exchange and their Customer Service. For the prices on these items, assistance should be immediate, a credit review should not take 2 weeks ( and one should ne clearly informed as to one being conducted) and internal checks and balances should inform staff whether an item has even shipped before asking for reviews. I have also been flooded with ads from BE. I truly thought I would be purchasing many more items here but now just want assurance my gift will be delivered quickly or the order will be canceled.
Quality: 1
Value for money: 1
