It was wonderful to view the beautiful items, I was displeased at the amount of time it took to find the one specific item I had originally in my cart, which when I returned was no longer in the cart!... See more
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Review summary
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I seemed to do alright in ordering the item I wanted, but I have never received a receipt of any kind, and that it might be on its way.
When the item is expensive, do you have to tack on another $20. The items are always very nice, but the extra money is high.
Bradford offers beautiful products collectible items. I do think their prices can be a bit too high, however.
Company details
Information provided by various external sources
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
United States
- bradfordexchange.com
3.9
Great
146K reviews
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The stein collection is above average…
The stein collection is above average as an ornamental viewing mugs and the radio controlled wall clock with underwater sea life represents an achievement in time calibration. One note I cancelled on June 15 a $179 dollar change USMC atomic clock and trying to get the refund. I do not know where it was sent but if you still have it you guys and gals could put it toward the leather blue hat and stein collection.
July 9, 2026
How easy it was to order the product
How easy it was to order the product. I pray it will be what the picture looks like.
July 19, 2026
May use AI-assist with repliesRead more
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I ordered 2 beautiful pieces from The…
I ordered 2 beautiful pieces from The Bradford Exchange, but never received them. Was really looking forward to receiving and adding them to my collection they look very well made and thoughtfully designed. I still yet to get an answer or email from the customer service department and it’s been about 3 weeks now. Really praying that customer service can help me figure out what is going on. I ordered another item to see if this one would arrive and praying that it will, they have a really unique design and I would love to own some of their work
June 30, 2026
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
Excellent i love the variety of quality…
Excellent i love the variety of quality
Items The Bradford Exchange has.
I highly recommend their products and
Prices plus quality.
July 18, 2026
No where to input coupon code
July 18, 2026
The clothing I ordered & very pricey…
The clothing I ordered & very pricey looked absolutely nothing like the pics nor is denim-! I'M pissed- I want a refund & will gladly mail this BS back-! Jennie Johnson 660-441-8106
July 15, 2026
Reply from Bradford Exchange
Hello, I am sorry you are not happy with your order. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! – Gillian
I paid and they never noticed my order
I paid and they never noticed my order. Then got charged twice.
July 1, 2026
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
I got scammed by them
I got scammed by them. they said i bought a collection and i got sent more than one coin. i only have one coin sent and they said i have more on the way. that is not correct. only one has been shipped and they keep scamming and charging me recurrent fees for coins that are not sent. supposedly they cancelled, but i am not trusting them. If I never contacted the customer support, then they would have kept scamming me.
June 14, 2026
Reply from Bradford Exchange
Hello, I am sorry for the misunderstanding! This collection is advertised as a subscription. Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can assist you! -Gillian
The website is very easy to use and…
The website is very easy to use and that is what makes me happy about Bradford Exchange.
July 18, 2026
I bought a ring and it was delivered on…
I bought a ring and it was delivered on Friday but I didn't get it, due to it being left in the lobby of my apartment building and it was stolen. I thought that because of them selling nice jewelry and things they would have a delivery system that was more protective of their merchandise. I sent them an email and had no answer yet. I will try on Monday, maybe someone is in the office. So sorry to say this is the beginning and end of our relationship. I got a reply, and they said to send an email. I already did that, with all the information in it. I guess there is no dealing with them.
July 16, 2026
Unprompted review
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
A good quality product always and so…
A good quality product always and so far Quick service haven't been disappointed yet.
July 18, 2026
I love all my items I've ordered
I love ordering my items fro.m you because the quality is awesome 👌! Love everything I've bought.
July 18, 2026
I've purchased from the Bradford…
I've purchased from the Bradford Exchange going back to the 1990's and have always been pleased. My latest purchase did not look like the polishes stone on the cross displayed but more like an enamel. The inability to talk to a live person is an issue. I finally did return and purchased another item, so I am still a Bradford Exchange customer.
January 17, 2026
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian
you gave me all the sense that i was…
you gave me all the sense that i was going to get discounts and free shipping and none of it went through... unfortunately i signed up for what i thought were for the discounts and now believe i just gave my personal information to who knows what or who... i should have known that wonderful discounts were too good to be true.... you lead people on if false ways.. won't shop with you again
July 18, 2026
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian
your products are beautiful and well…
your products are beautiful and well worth the price
July 18, 2026
I love Bradford exchange
I love Bradford exchange . Beautiful products and are ment to last a life time
July 18, 2026
I just ordered this item and it looks…
I just ordered this item and it looks beautiful so I hope it's as beautiful and quality as what it appears in the pictures when my friend receive receives it so to give a fair survey on it I don't know more than that because I just ordered it. However, long time ago I used to order from you guys and everything was always a great quality and very beautifully done
July 18, 2026
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