It was wonderful to view the beautiful items, I was displeased at the amount of time it took to find the one specific item I had originally in my cart, which when I returned was no longer in the cart!... See more
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Review summary
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I seemed to do alright in ordering the item I wanted, but I have never received a receipt of any kind, and that it might be on its way.
When the item is expensive, do you have to tack on another $20. The items are always very nice, but the extra money is high.
Bradford offers beautiful products collectible items. I do think their prices can be a bit too high, however.
Company details
Information provided by various external sources
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
United States
- bradfordexchange.com
3.9
Great
146K reviews
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I thought customer service was…
I thought customer service was excellent. I was disappointed in the color of the birthstones. They were showing to be much more colorful then what came.
July 19, 2026
I have been a customer for many years……
I have been a customer for many years… I’ve never been disappointed.
July 19, 2026
Good website
July 19, 2026
All went well with purchase.
July 19, 2026
Fast transaction
June 23, 2026
Service as of now is good still waiting on product but i order yesterday
Great job on ring
July 18, 2026
Products are excellent
Products are excellent. What you see is what you get not a look a like
I love the Peanuts!
July 19, 2026
No experience but I understood that…
No experience but I understood that Bedford is a famous and have a long history company.
July 19, 2026
Your Service has been Excellent on
Your Service has been Excellent on
everything through delivery..
July 19, 2026
Very easy site to use.
July 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Bradford Exchange
Hello, I am very sorry to learn your order has not arrived! Please reach out to us via email at customer_inquiry@bgeltd.com with the order information or your full address, with a description of the issue so we can look into this for you! -Gillian
You suck
You suck, I cant get or find my confirmation from the " Bradford Exchange because your POS AI program that I didn’t ask for that fn it up !!!@
July 19, 2026
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian
Been weeks still not sure what's happening?
It was easy to buy, and give them my money. Not so easy to set up an account to try to find some kind of information on my order. Just haven't heard anything in weeks and would like to know status. But was not able to waiting on an email to verify my account just to see if I can information.
June 27, 2026
Reply from Bradford Exchange
Thank you for the feedback regarding your recent order. If you are in need of any assistance, please email us at customer_inquiry@bgeltd.com with your order information. -Gillian
They have nice reasonable priced gifts
July 19, 2026
Great items easy yo buy
July 18, 2026
The stein collection is above average…
The stein collection is above average as an ornamental viewing mugs and the radio controlled wall clock with underwater sea life represents an achievement in time calibration. One note I cancelled on June 15 a $179 dollar change USMC atomic clock and trying to get the refund. I do not know where it was sent but if you still have it you guys and gals could put it toward the leather blue hat and stein collection.
July 9, 2026
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