Bradford Exchange Reviews 

Ordered two coins for Father’s Day. I rec’d confirmation and a ship/receive date of a week or so later. Never recd gifts, but was also not charged. 1 month later I was charged and now it says items shipped again. Obviously Father’s Day was a month ago and Nobody will answer the customer service phones.

I spoke with a supervisor last week regarding a billing issue spent over an hour on the phone with him. He was not helpful at all. Now or week later I get a bill that states overdue invoice when he told me that everything was all set and that I didn’t know any money and that the item I paid for was all set. I am so disgusted so irritated poor billing, poor recordkeeping, and poor customer service. I am now sending this item that I purchased for over $100 back to them and I will never order from them again. Anybody who orders from the Bradford exchange should really think about their purchases. This company has gone down the toilet!

arability of items available

*update: they sent me an email to contact them at 11:12 pm my EST time and their CDT, so thats 10:12 CDT time, They say their closed at 7 pm CDT and want me to contact them when they dont work weekends....this doesn't sound unprofessional or just plain strange? I dont mind talking about their rep saying im out of luck for asking for help. But why send such a late email when you know I cant contact you for next two days. Hoping I forget? Its just really shocking as word of mouth is how I found your beautiful site and the people and review forums said their professional and willing to work with you. Saying a prayer now. I dont mean to come off aggressive but this is merely unprofessional and disrespectful to a customer. All I asked was can I pay for expedite on the laser endraving to meet wifes bday by Aug 6th. Rep said all our work is 3rd party vendors and good luck as we cant guarantee ndelivery by then.....3 weeks, 13 business days and rep wants to say good luck, thats it...no SOP standard explaining. I would have gladly accepted the rep saying "due to our products are 3rd party vendors, we cannot offer rush orders"

Original:
All outsourced work. Which is fine for the price but there should be options to help the customer get products delivered on time instead of merely saying. Goodluck we can't help you. I deal with over 5+ ecommerce and small businesses that work only drop ship 3rd vendor makers and still can offer a expedite service for slighty increasing time to jump a little ahead of the engraving line....im not saying, I expect next day delivery or even 2 week delivery but most vendors that use only 3rd party can increase it to under a 4 week delivery. Customer service shows its not about the customer. Its about the quanity. Glad I tried you but shows I cant trust this conpany for future orders specially if you offer a "special" monthly service fee but dosent help the customer in ANY way. We dont need more discounts or new item drop awareness we need TURN AROUND time improvement. Any customer would say that, if they understood proper work flow.

The necklace matches earrings that I have,

I have never had a problem with any of my orders. The quality of my purchases and the personalization are spot on.

The products are exactly like advertised and I love the convenience of shopping with Bradford. What I don’t like is paying for shipping.

I have always collected eagles for years.
This new collection is beautiful and I am looking foward to receiving the future releases.

I love my necklace . It’s so pretty

I love this company and have ordered many special items throughout the years.
Their products are high quality and customer service is excellent.

Timely communication, high quality, choice and availability of items

Fast and easy to order.

I tried to order by phone, but did not have the personalization option. Thus, I ordered online.

Bradford Exchange smells of a scam. I ordered checks, gave them a credit card. They said it could not match the credit card and wanted a check or for me to call. I gave them a further credit card and waited. Several weeks later -- no checks. I sent all sorts of proof - credit card statements, bank statements, etc. and I get an email from Bradford saying they couldn't match the credit card. STAY AWAY FROM THIS COMPANY -- IT IS A SCAM.

Web site is misleading. Trying to get you to sign up for more coins. Very unprofessional.

The Ordering was very good thank you for the excellent Service.

Great customer service in the past

I love this company