Double ordered one item, was picked up on and corrected. Delivery prompt and smooth despite my living at the top of a narrow track.
Company replied
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See what reviewers are saying
Well located. Easy to park. Able to chose what I wanted and order from my sofa at a good price. Great reception on arrival and redirected to click and collect pickup section where two very helpful cha... See more
Company replied
Delivery is stated as being within two working days. Only two of the three jumbo bags of mot were delivered on the day arranged and the third still didn’t arrive the following morning as promised leav... See more
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Choosing the appropriate internal doors for my house was made easy by the clear and extensive online catalogue. When I had a query regarding delivery this was responded to quickly and in a very perso... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Woodmead Road, EX13 5PJ, Axminster, Devon, United Kingdom
- 01297 33146
4.4
Excellent
161 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Excellent service and On-Time delivery.
November 25, 2020
Reply from Bradfords - Axminster BBS
Dear David,
Thank you for taking the time to leave us a review.
I am pleased to see that you received excellent service and that your delivery arrived on time.
We hope to see you again soon.
Kind Regards,
Charlotte from Customer Services
Unfortunately the piece of timber was…
Unfortunately the piece of timber was collected by my daughter and when I saw that my dogs disabled back leg is straighter, I was gutted but just bit the bullet and planed it down into something useable . Very disappointed .
November 8, 2020
Reply from Bradfords - Axminster BBS
Hi Andy,
Thank you for taking the time to leave us a review.
We highly value all feedback we receive from our customers.
I am sorry to hear that you are dissatisfied with the quality of the timber you received.
If you would like to discuss this further, Please email ecommerce@bradfords.co.uk
Kind Regards,
Charlotte from Customer Services
Excellent service and communication re…
Excellent service and communication re delivery time.
Fortunately I am a fit and active 70yr old, able to assist in offloading the delivery. It would be helpful if communication pointed out delivery would be by a single person, so assistance may be required with larger items. Not an issue for me, but could be for others.
October 28, 2020
Reply from Bradfords - Axminster BBS
Dear Ms Clemmans,
Thank you for taking your time to leave us a review.
We value all feedback we receive from our customers.
I am happy to see that the service and communication you received from us was excellent.
In regards to the single person delivery and possible assistance being required, I will pass this on to the relevant department for appropriate changes to be made so that this is clear to all of our customers.
Thank you again,
Kind Regards,
Charlotte from Customer Services
Really good service
Really good service. I placed my order online and quickly received a phone call to check details and any specific delivery instructions. Order came promptly at the agreed time and day. Delivery driver was pleasant and efficient. A good experience.
October 9, 2020
Delivery was on time
Delivery was on time. Pleased with service. Friendly driver.
August 12, 2020
Unprompted review
Really good service
Really good service. Prompt delivery and the driver went above and beyond by helping my daughter move it into the garage as it was raining.
Only criticism is that I bought 16 lengths of CLS and 4 of them had significant splits that have made a large portion of the product not fit for purpose.
Perhaps a little more care in chosing the wood for delivery may be needed.
August 6, 2020
Unprompted review
excellent service
June 25, 2020
Unprompted review
Click and collect
Available for collection within 30 minutes on cilick and collect and quick and easy loading, no waiting.
June 14, 2020
Unprompted review
Very swift service
Very swift service, they were always in communication with me and delivered when they promised.
June 3, 2020
Unprompted review
Excellent service and very safe during…
Excellent service and very safe during these unexpected events
May 28, 2020
Unprompted review
Able to order online and collect in car…
Able to order online and collect in car park due to COVID-19. Managed to get some items unable to get elsewhere. Great service
May 25, 2020
Unprompted review
Great service
Great service, early in the morning and fitted our delivery in, even though very busy.
May 23, 2020
Unprompted review
Sharp service
Ordered sharp sand here and order processed quickly and picked up the next day. Easy pick up via click and collect.
May 23, 2020
Unprompted review
SERVIC AT ITS BEST
ordered, notified, delivered without any problem this is how the service should
be Well done to Neil and the team in these difficult times.
May 19, 2020
Unprompted review
Friendly helpful service
The team are always friendly and helpful. Recently had a problem with wrong delivery address (my fault), again the team were happy to sort it and rearranged delivery for same day. No complaints
May 18, 2020
Unprompted review
Excellent quality service
Excellent quality service - staff always helpful.
May 11, 2020
Unprompted review
Excellent service from Axminster branch as always.
Excellent service as always.
May 10, 2020
Unprompted review
Excellent service as always
Excellent service as always. Delivery arrived exactly as scheduled.
May 7, 2020
Unprompted review
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