I really don’t like giving a poor score but topsoil was ordered and twice the delivery has been cancelled due to a sick driver. Whilst I totally understand it’s a real inconvenience. I will say howe... See more
Company replied
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See what reviewers are saying
Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all... See more
This is my 4th experience of buying aggregates and wood from Bradfords, delivered by the branch in Evercreech. The team at Evercreech are great to deal with. Always phone the next day following my o... See more
Company replied
Really easy to order and the delivery was on time with no issues also delivery driver was also brilliant Thankyou and will be using Bradfords again
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Southwood, BA4 6LX, Shepton Mallet, Somerset, United Kingdom
- 01749 830231
4.5
Excellent
147 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Evercreech BBS
Good Evening Mr Wells
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found the ordering process to be good and that the Evercreech branch provide a spot on delivery service.
This will be passed on to all involved with your order.
We hope to see you again soon.
Kind Regards,
Katie
Very easy and quick
January 11, 2023
Reply from Bradfords - Evercreech BBS
Good Afternoon Phillip
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our Evercreech branch and found the ordering process to be quick and easy from start to finish.
We hope to see you again soon.
Kind Regards,
Katie
The driver kindly carried the bags to a…
The driver kindly carried the bags to a safe place
January 10, 2023
Reply from Bradfords - Evercreech BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Fair price and fast delivery
October 10, 2022
Reply from Bradfords - Evercreech BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
No contact for delivery
Didn't get a delivery date till an hour before the delivery came.
September 21, 2022
Reply from Bradfords - Evercreech BBS
Good Morning,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your delivery
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Great experience received at Evercreech
October 15, 2022
Reply from Bradfords - Evercreech BBS
Hi Richard,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Evercreech BBS
Good Afternoon Mr Lowther
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Good product
Good product. However the delivery just turned up without first letting me know. Fortunately I was at the house…….
September 19, 2022
Reply from Bradfords - Evercreech BBS
Good Morning Jane,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to poor communication from our branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Kind Regards,
Lorna
Great service and reasonable prices
Great service and reasonable prices. My preferred building supplies company.
August 24, 2022
Reply from Bradfords - Evercreech BBS
Hi Zane,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Excellent service !
Excellent service, although we were not in delivery driver phoned and dropped goods off exactly as advised. He made all the difference to my view of Bradfords. Excellent service !
August 11, 2022
Reply from Bradfords - Evercreech BBS
Hi Clive,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Reply from Bradfords - Evercreech BBS
Hi Sam,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
EasyExcellent service ordering online
Easy ordering online, prompt delivery at the time they said. Will use again.
July 18, 2022
Reply from Bradfords - Evercreech BBS
Good Evening Pauline
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this will be passed on to all involved with your order in the Evercreech branch !
We hope to see you again soon.
Kind Regards,
Katie
Very helpful staff. Easy pre-ordering
I pre-ordered and collected the same day. Staff were so helpful and loaded my order into my car. Very good branch.
July 13, 2022
Reply from Bradfords - Evercreech BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your collect in branch order, this has been passed on to all involved in the Evercreech branch.
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Evercreech BBS
Hi S Baker,
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
Great service
Great service, quick and friendly delivery and reasonable prices. What’s not to like?! Highly recommended.
April 12, 2022
Reply from Bradfords - Evercreech BBS
Hello S Davies,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Lorna
Very efficient service and delivery but…
Very efficient service and delivery but if you order on the internet take note of the delivery section.
March 23, 2022
Reply from Bradfords - Evercreech BBS
Hi Mr Sweetlove
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you have received!
We hope to see you again soon.
Kind Regards,
Charlotte
Skilful delivery
The delivery driver was great he managed to manoeuvre the load into the rear garden exactly where we wanted it. Have used Bradfords before and will definitely use them again.
March 22, 2022
Reply from Bradfords - Evercreech BBS
Hi Susan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received!
We hope to see you again soon.
Kind Regards,
Charlotte
Inform the customer when you are going…
Inform the customer when you are going to deliver not when the delivery driver is ringing the door bell. This is after emailing and calling at 16.30 the day before only to be told my delivery hasn’t been allocated to a vehicle but it will be a small van because my order was small, surprise surprise the small van turned out to be a 18 tonne lorry.
March 9, 2022
Reply from Bradfords - Evercreech BBS
Hi Steve,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication around your delivery.
I apologise greatly for this and for any inconvenience this may have caused you.
I will look into this further with the branch, to see what caused this to happen.
Kind Regards,
Charlotte
Reply from Bradfords - Evercreech BBS
Hi Allan,
Thank you for taking the time to leave us a review.
I am pleased to see that you continue to have a positive experience with our branch team in Evercreech.
We hope to see you again soon!
Kind Regards,
Charlotte
I had ordered some item that said in stock
I had ordered some item that said in stocks but they wasn't I am still waiting a refund after a week
October 21, 2021
Reply from Bradfords - Evercreech BBS
Hi Barbara,
I apologise that you were able to place an order for products that were out of stock and for the delay in processing your refund.
Having looked into this, I can see that your refund has now been processed.
I apologise again for any inconvenience this may have caused you.
Kind Regards,
Charlotte
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