Great to get free delivery. The store could give better updates on picking and estimated delivery. Getting a text on the morning that it will be delivered and then specifying the whole day from 8:30... See more
Company replied
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See what reviewers are saying
Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all... See more
This is my 4th experience of buying aggregates and wood from Bradfords, delivered by the branch in Evercreech. The team at Evercreech are great to deal with. Always phone the next day following my o... See more
Company replied
No telephone call informing me that the delivery would not be as agreed on Tuesday, but Wednesday. I took a days holiday on the Tuesday to start the work. What a waste of a day. Still waiting on a pro... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Southwood, BA4 6LX, Shepton Mallet, Somerset, United Kingdom
- 01749 830231
4.7
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super helpful and friendly staff
Super helpful and friendly staff, went above and beyond.
February 28, 2026
Reply from Bradfords - Evercreech BBS
Hi Julia
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great to get free delivery
Great to get free delivery. The store could give better updates on picking and estimated delivery. Getting a text on the morning that it will be delivered and then specifying the whole day from 8:30 to 4:00 does not really help me schedule my life.
January 30, 2026
Reply from Bradfords - Evercreech BBS
Hi Drew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - Evercreech BBS
Hi Kim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very good service
Ordered on line over the holidays so I was not sure about delivery times, I phoned the store. Very helpful. Goods were well wrapped and carefully delivered. SPot on!
January 1, 2026
Reply from Bradfords - Evercreech BBS
Hi Ann
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Competitive Prices & Great Service
Prices are competitive, and service/delivery (by Simon) was professional, courteous and respectful.
August 28, 2025
Reply from Bradfords - Evercreech BBS
Good Morning
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved a courteous and professional service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
No communication from local branch
I ordered a 500 litre bulk bag of bark mulch for delivery by my local branch (Evercreech) on 09/05. Apart from the order confirmation email I received no further contact from Bradfords. No calls, texts or emails. This morning the delivery turned up at my home address. I was rather taken by surprise, but as luck would have it I was at home and able to accept the delivery. I must say the delivery driver couldn't have been more helpful and accommodating; I didn't discuss the unexpected nature of the delivery with him as I didn't consider him to be at fault. Having checked my online account it doesn't list my orders, and states some information is missing or out of date? I guess there is some sort of technical issues, although the payment was taken successfully! I don't know how the delivery was arranged and dread to think what would have happened had I not been at home, it's not like it's something that could be posted through my letterbox. My contact details appear on the delivery note and I've checked my spam, call log, voicemail etc. Absolutely no contact whatsoever! The product itself seems fine, the price was good and the ordering process straightforward. As I said I can't fault the delivery driver but the lack of communication from the local branch is shocking. I have more garden supplies to order but would be extremely nervous to use Bradfords again for fear of a repeat, especially considering my online account holds no record of the transaction.
May 13, 2025
Unprompted review
Reply from Bradfords - Evercreech BBS
Good Morning Craig
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Fantastic service from Debs and Tom at…
Fantastic service from Debs and Tom at the Shepton Mallet branch yesterday and today as well as speaking to Debs on the phone before visiting the store. They were knowledgeable, extremely helpful and very friendly. An absolute pleasure to do business with them.
April 18, 2025
Unprompted review
Reply from Bradfords - Evercreech BBS
Hi Maxxi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very easy to order and fast delivery
Very easy to order and fast delivery, all at a good price. Well done Bradfords.
January 29, 2025
Reply from Bradfords - Evercreech BBS
Good Afternoon Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very poor customer service
Very poor customer service. Has to make several calls chasing the order, told it will be delivered following day but never arrived. Had to collect part of order.
December 31, 2024
Reply from Bradfords - Evercreech BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of communication regarding your delivery and having to collect part of it.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Delivery not advised but goods are fine
All good. Fence panels are fine. Delivery man very friendly. Only query being we were not notified of delivery. Luckily we were in!
December 2, 2024
Reply from Bradfords - Evercreech BBS
Good Afternoon Sue
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto your local branch to help us to improve our service in the future,
Kind Regards,
Katie
Easy ordering and really pleasant and…
Easy ordering and really pleasant and helpful staff at collection point. Cheapest seller as well!
November 28, 2024
Reply from Bradfords - Evercreech BBS
Hi Moyra
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Your employees
Your employees, espeically Tom at Evercreech and Gary at Glastonbury. Both were very helpful and went beyond the normal service standards expected these days.
October 31, 2024
Reply from Bradfords - Evercreech BBS
Good Afternoon Matthew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us at both Evercreech and Glastonbury Branch,
Thank you for taking the time to provide your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
First time at Bradfords.
The items I ordered were ready for collection when I arrived. The timber was a bit wet but not as bad as other places I have tried lately.
August 19, 2024
Reply from Bradfords - Evercreech BBS
Hi Al
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Excellent efficient delivery of goods…
Excellent efficient delivery of goods easy to communicate with customer services and delivered when they say many thanks
July 22, 2024
Reply from Bradfords - Evercreech BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very helpful staff in Evercreech. Very fast delivery and information updates
Very helpful staff in Evercreech.
July 17, 2024
Reply from Bradfords - Evercreech BBS
Hi Susanna
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service
Ordered sharp sand to lay some slabs in the garden, very helpful delivery driver, he dropped the bags in the garden exactly where I wanted them, obviously within the reach of the crane.
July 3, 2024
Reply from Bradfords - Evercreech BBS
Good Morning Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful delivery service with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Evercreech BBS
Hi Stephen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Top quality customer service
Top quality customer service. Team in store answered phone calls quickly and were genuinely friendly. Delivery Driver (Steve) was superb. Delivery was on time, driver was polite and courteous and all completed with minimum of fuss. Price of order was competitive and order was turned round quickly from initial placement. Very happy with overall experience - thankyou.
July 3, 2024
The delivery driver was fantastic
The delivery driver was fantastic he did everything he could to make the delivery as easy as possible and was very friendly and helpful.
June 9, 2024
Reply from Bradfords - Evercreech BBS
Good Morning George
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a fantastic delivery service with your order
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and professionalism.
Excellent service. Fully informed throughout with times etc. The delivery team were great and very professional, taking time to accomodate all my requests whilst maintaining safety. Great job
May 27, 2024
Reply from Bradfords - Evercreech BBS
Hi Donna
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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