The ordering of the shed was great and the delivery time was very quick. I gave 2 stars due to the actual delivery itself the delivery driver was very unhelpful and made the whole process a lot harde... See more
Company replied
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See what reviewers are saying
The ease of placing an order online at 23:00, the Exmouth branch phoned me the following day to confirm my order and schedule delivery. All items arrived in good condition. The delivery chap was p... See more
Company replied
Always a great service. I've ordered online several times over the past 6 months for Project Patio. Jordan rings to confirm order and schedule delivery. Darren has delivered a few times, nice guy,... See more
Company replied
I wanted 4x 3.6m fences rails to repair my fence. Easy to use app. Best price beating other local merchants by a good 20% and even had a 5% off code online. Click and collect ready in an hour. I... See more
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Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Liverton Business Park, EX8 2NR, Exmouth, Devon, United Kingdom
- 01395 200840
4.4
Excellent
206 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Second time ordering
Second time ordering. Good top soil delivered quickly with driver being extremely helpful.
August 15, 2022
Reply from Bradfords - Exmouth BBS
Good afternoon Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Excellent service thanks.
July 21, 2022
Reply from Bradfords - Exmouth BBS
Hi Paul,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
All delivered on time and with a smile
July 18, 2022
Reply from Bradfords - Exmouth BBS
Good Evening Nicola
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
The service you offer is very good but…
The service you offer is very good but the website is painfully slow, so much so it is easier to go to your competitors especially when quoting
July 13, 2022
Reply from Bradfords - Exmouth BBS
Good Morning Nick
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the website
I will pass this info to our Web team as they are constantly trying to improve the services
Thnak you,
Joe.
Good range of materials at a fair price…
Good range of materials at a fair price delivered on time. What more could you ask for?
July 6, 2022
Reply from Bradfords - Exmouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe
Great service from a customer oriented team
It is a pleasure to deal with the Exmouth branch and for the few items I have purchased over years I have dealt with friendly, obliging and helpful staff. That is being a member of the public rather than a trades person.
I often have deliveries which are carried out by competent friendly drivers.
July 6, 2022
Reply from Bradfords - Exmouth BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
First time i've used Bradfords and I…
First time i've used Bradfords and I found it pretty poor, I stood in the exmouth branch for a good 10 minutes while several staff milled about and ignored me. To add insult to injury i picked up a puncture inthe car park from disgarded screws. £55 for a new tyre. The online ordering is no where near as smooth or user friends as screwfix or travis perkins.
I am a slef employed property devolper so use lots fo suppliers, most are really great, think Bradfords need to up their game
April 21, 2022
Reply from Bradfords - Exmouth BBS
Hi Scott,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the lack of service you were provided and the incident you had with your tyre in our car park.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further and pass on to the relevant departments to resolve.
Kind Regards,
Charlotte
Prompt online order and delivery
Supplied as ordered online , delivered as advised, great service
April 3, 2022
Reply from Bradfords - Exmouth BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Quick and easy transaction
March 24, 2022
Reply from Bradfords - Exmouth BBS
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service from start to finish…
Excellent service from start to finish . Thanks
February 23, 2022
Reply from Bradfords - Exmouth BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Exmouth and that you are more than happy with the service that you received.
We hope to see you again soon.
Kind Regards,
Charlotte
I still haven’t received my purchase …
I still haven’t received my purchase although I have been charged for it and seem to be doing all the running around to find it and you send me a HOW DID WE DO email
February 18, 2022
Reply from Bradfords - Exmouth BBS
Hi Lloyd,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
Having looked into this I can see that your goods were reported as delivered next day to a neighbour by DPD.
But this was not the case when you attempted to retrieve your goods.
The order has since been resent and is due for delivery to you today.
I apologise greatly for this experience and for any inconvenience this may have caused you.
If you would like to discuss this further, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
Reply from Bradfords - Exmouth BBS
Hi Dan,
Thank you for taking the time to leave us a review.
I am pleased to see that you continue to have positive experiences with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Very good service and quality product
Very good service from amending my collection order to a delivery all the way through to delivering and carrying through my conservatory. Very impressed.
January 15, 2022
Reply from Bradfords - Exmouth BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Brilliant service
December 15, 2021
Reply from Bradfords - Exmouth BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent Service
Excellent advice and service from bathroom department through to delivery.
December 8, 2021
Reply from Bradfords - Exmouth BBS
Hi,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Very good service.
November 27, 2021
Reply from Bradfords - Exmouth BBS
Hi Julian,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Great service.
Online ordering was simple and straight forward. All the items I wanted were available and were delivered and off loaded where I requested.
November 22, 2021
Reply from Bradfords - Exmouth BBS
Hi Paul,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had such a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
Brilliant cheerful service
November 20, 2021
Reply from Bradfords - Exmouth BBS
Hi Nick,
Thank you for taking the time to leave us a 5 star review.
I am really pleased to see that you have had a positive experience with our branch team in Exmouth.
We hope to see you again soon.
Kind Regards,
Charlotte
branch are slow on giving credits the…
branch are slow on giving credits the charge more than was agreed and don't credit faulty parts
exmouth plumbing department not very good and will be checking materials on order with them
check your prices swell
November 13, 2021
Unprompted review
Reply from Bradfords - Exmouth BBS
Hi Ian,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience.
I will pass this feedback on the branch and look into this.
If you would like to discus this further, please email myself at ecommerce@bradfords.co.uk
I apologise greatly for these issues that you have experienced and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Reply from Bradfords - Exmouth BBS
Hi,
Thankyou for taking the time to leave a review.
I am pleased to see that you have had a positive experience with us.
We hope to see you again soon!
Kind Regards,
Charlotte
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