Our experience of ordering a shed from Bradfords was easy and problem free. We ordered a Forest shed through them and it arrived yesterday.
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From ordering to pick up we couldn’t fault anything! Justin really did give exceptional service above and beyond. Also the lady was very polite on the phone and helpful
Company replied
It was time for a new kitchen after 24 years. We chose a local branch of Bradfords. Kitchen design was excellent (probably the last design by Joan before she retired). Great care taken through the de... See more
Company replied
Would just like to say what an amazing group of people work at the Glastonbury depot.went to buy some easy joint one of their men helped me find it put it in my car really friendly and chatty he was a... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Porchestall Drove, BA6 9NW, Glastonbury, Somerset, United Kingdom
- 01458 834770
4.8
Excellent
240 reviews
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Replied to 96% of negative reviews
Typically replies within 24 hours
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Reply from Bradfords - Glastonbury BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Glastonbury and that you are more than happy with the service that you received.
We hope to see you again soon.
Kind Regards,
Charlotte
Send out one person to deliver only
This is no criticism of the delivery man who was good and did just as we asked but it was absolutely rediculous to send a man on his own to deliver the 4 4x8 boards. If my wife had been in on her own it would have been hopeless. The problem is that this is the second time this has happened. The last time my wife was on her own and we are sheilding so she did not want to leave the front door even if she had been able to help. We had an area ready for the delivery but the man said he could not do it alone. We had told Bradfords that we would not be able to help and they knew this but still sent a man on his own. He tried his best to deliver but when we checked the boards and wood were damaged. We sent in photos and emailed them and have never heard back. If we could buy elsewhere we would.
February 16, 2022
Reply from Bradfords - Glastonbury BBS
Hi,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had such a negative experience with your delivery from ourselves and with the service that you have received while trying to resolve the issues that you have experienced.
I trust that this has now been rectified by the branch,
Who I will follow this up with shorty.
If this is not the case, please contact me at ecommerce@bradfords.co.uk
Kind Regards,
Charlotte
These guys couldn't be more helpful
These guys couldn't be more helpful! I only needed 1 piece of timber, not exactly a big spender, so ordered online for collection but the store don't stock it (tech fault). They emailed to explain, apologetically and said I could collect it from a different branch or get refunded. Instead, between Joe and Jay they arranged to have it brought across for me within a few days.
When I collected it, it was 4.2m, not 2.1m as I'd ordered. They explained that the ends weren't perfect (about 50cm at most) so had supplied a larger piece. On request, they then supplied me a hand saw to cut it down as it wouldn't fit in the car. Overall I'm very happy with the service!
February 6, 2022
Reply from Bradfords - Glastonbury BBS
Hi Luke,
Thank you for taking the time to leave us a 5 star review.
I am pleased to see that you have had such a positive experience with us and our team in Glastonbury and that you are more than happy with the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Reply from Bradfords - Glastonbury BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and our team in Glastonbury.
We hope to see you again soon!
Kind Regards,
Charlotte
Immediate confirmation of order and…
Immediate confirmation of order and delivery arrangements. Excellent service as always.
January 22, 2022
Reply from Bradfords - Glastonbury BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Ordered and delivered next day
January 22, 2022
Reply from Bradfords - Glastonbury BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Order was delayed but good…
Order was delayed but good communication and really helpful delivery driver
November 16, 2021
Reply from Bradfords - Glastonbury BBS
Hi Phillip,
Thank you for taking the time to leave us a review.
I am really sorry to hear that there was a delay in getting your order delivered.
It is great to hear that our time were able to keep you updated with the delivery date and our driver provided helpful customer service.
We hope to see you again soon.
Many Thanks
Megan
Bradfords are always superb!!
October 6, 2021
Reply from Bradfords - Glastonbury BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to hear you kind words about our Glastonbury branch.
It is great that you find our teams customer service to be superb.
If there is anything else that we can do for you please do email Ecommerce@bradfords.co.uk
Many Thanks
Megan
Good Service and good product
July 28, 2021
Easy to order
Easy to order. Fast delivery. Very helpful delivery driver. All good. Quality product
July 23, 2021
Great service!
Ordered late Wednesday afternoon, got a call on Thursday and asked if OK to deliver Friday morning. Arrived as planned, very polite job done.
July 20, 2021
Good quality products and great service!
Very pleased with the excellent service from placing my order to receiving the delivery on time, Calum the delivery driver was very helpful and efficient, nothing seemed to be any trouble!
Also excellent quality of products.
Will definitely use in the future and would highly recommend!
June 25, 2021
Great customer service
June 2, 2021
Great service 👍
Excellent response to my order. Courteous and helpful team from the ordering side to delivery. Nothing too much trouble. Crewkerne & Glastonbury branches 👍👌
May 26, 2021
Cheerful and helpful delivery driver
Cheerful and helpful delivery driver, very considerate as to where he left the items. A credit to his employer.
May 8, 2021
Do Not Recommend.
If I could give no stars, I would. Ordered online with a 3-7 day delivery offered. One month later, several phone calls, a forgotten order, a final delivery date and time, arrived, very inconveniently as not at agreed time and was four hours early, and items within the order were damaged.
I did write to them 24 hours ago to complain directly and they haven’t even bothered to respond to that.
Will not be using again.
May 7, 2021
Unprompted review
Great service from the guys at…
Great service from the guys at Glastonbury quick and efficient and helpful loading the van great prices and site easy to navigate will be using again
April 27, 2021
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