Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nothing wrong with the product but paid for delivery - quoted 1 to 2 days - had phone call confirming 2 days and then on the day a call to to say not being delivered until 2 further days later. Used y... See more
Company replied
Ordered on the Monday, received Thursday. Always a pleasure doing business with them. Thursday came, along with the snow. My delivery came, no fuss, no excuses, just a little late - hardly to be un... See more
Company replied
One guy, 30 x 4.8M decking boards unloaded by hand on the hottest day of the year and he just cracked on with it, nice work, thank you 🙏
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Dudnance Lane, TR15 3QT, Redruth, Cornwall, United Kingdom
- 01209 711929
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I made a mistake with my previous…
I made a mistake with my previous review due to failings on my mobile, they did inform me about delivery on the 20th Oct, my phone failed to ring me. Technical fault. The whole experience from order to delivery was excellent. Apart from my failings.
October 20, 2023
Unprompted review
Reply from Bradfords - Redruth BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us in the end!
We hope to see you again soon.
Kind Regards,
Sam
Very helpful staff
October 11, 2023
Reply from Bradfords - Redruth BBS
Good Morning Patricia
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a helpful service from start to finish with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service
October 6, 2023
Reply from Bradfords - Redruth BBS
Hi Kevin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
I used the app to place the order which…
I used the app to place the order which made selecting the item I needed very easy. Knowing that once I'd done that it was just a case of sit back (as if!) and wait for confirmation of delivery. The delivery arrived as expected with a very helpful driver.
Very happy from start to finish.
September 27, 2023
Reply from Bradfords - Redruth BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Really good to hear that the process was great from start to finish.
We hope to see you again soon.
Kind Regards,
Sam
Really helpful staff at Camborne
Really helpful staff at the local store - Camborne. Easy to order online. Quick delivery & great communication.
September 13, 2023
Reply from Bradfords - Redruth BBS
Good Afternoon Kim
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a helpful service from start to finish with your order
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Ordering and delivery
It was easy to order and arrived quite promptly.
The delivery driver was very friendly and extremely helpful. He went out of his way to put the boards where I wanted them.
September 10, 2023
Reply from Bradfords - Redruth BBS
Good Afternoon Wendy
Thank you for taking the time to leave us a review.
I am happy to see that you have had a positive experience and have recieved a friendly and helpful service from start to finishe with your order,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent delivery service
August 26, 2023
Reply from Bradfords - Redruth BBS
Hi Mark
I am pleased to see that you have had a positive experience with us! Great to hear our drivers doing so well.
We hope to see you again soon.
Kind Regards,
Sam
I have nothing but praise for the…
I have nothing but praise for the instore staff ! I found the website difficult to navigate .
The person who served me did all the calculations for the amount i needed, helped with making the best choice of product and made the experience a positive one...
August 2, 2023
Reply from Bradfords - Redruth BBS
Hi Alison
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Great friendly staff who are always…
Great friendly staff who are always there to help, non trade customer who is never sure what he needs but can trust the staff to help me get the right stuff
July 22, 2023
Reply from Bradfords - Redruth BBS
Good Morning Cornish
Thank you for taking the time to leave us a review.
I am pleased to hear that you recieve a friendly service when visiting our Redruth branch,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - Redruth BBS
Good Morning Mr Edwards
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online to be an easy process and have received a prompt and efficient delivery service with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Great service
Easy to use online ordering with friendly helpful staff to help with any queries. Prompt delivery of goods. Will definitely use again.
July 16, 2023
Reply from Bradfords - Redruth BBS
Hi Lesley
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience from start to finish with us!
We look forward to seeing you again soon.
Kind Regards,
Sam
Reply from Bradfords - Redruth BBS
Hi Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Always friendly,helpful and keen to…
Always friendly,helpful and keen to help. I only use Bradford's for my DIY products.
June 19, 2023
Reply from Bradfords - Redruth BBS
Hi Steve
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a friendly and helpful service from our Redruth,
Your feedback has been passed onto all involved with the branch with your order,
We look forward to seeing you again soon for your DIY Projects,
Kind Regards,
Katie
A little late but that was not a…
A little late but that was not a problem. Driver very helpful and polite.
June 11, 2023
Reply from Bradfords - Redruth BBS
Good Evening Mr Holt
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us with your order and received a helpful and polite delivery service with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Delivered by expert
Delivery, that made it for me. Driver couldn't do enough for me, placed the large bag of gravel as close to where it was needed. Very professional attitude with expert use of Hiab, would certainly recommend Bradfords for building materials.
June 1, 2023
Reply from Bradfords - Redruth BBS
Hi Ian
Thank you for taking the time to leave us a review.
Our drivers are magicians with those Hiab's
I am glad all went well with your order,
We hope to see you again soon.
Kind Regards,
Joe.
Sent a lorry with a faulty lift
Sent a lorry with a faulty lift
Driver only just managed to unload
Felt sorry for the driver he was very sorry I think bradfords needs to look after there fleet if they want to keep there customers
May 24, 2023
Reply from Bradfords - Redruth BBS
Good Afternoon Mr Smith
Thank you for taking the time to leave us a review.
Thank you for your feedback this has been passed onto the branch concerned,
This is greatly appreciated and helps us to improve our service.
If we can be of further help please do not hesitate to contact customer.services@bradfords.co.uk
Kind Regards,
Katie
Great range of products & helpful staff
May 25, 2023
Reply from Bradfords - Redruth BBS
Good Afternoon Heather
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Quick and early delivery
Quick and early delivery. Happy and friendly driver. What's more to like, well the price of wood I guess
May 23, 2023
Reply from Bradfords - Redruth BBS
Good Afternoon Alistair
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the friendly delivery service recieved with your order,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Easy online purchase
Easy online purchase. Kept fully informed by phone of delivery schedule. Great work team.
May 14, 2023
Reply from Bradfords - Redruth BBS
Good Morning Chris
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online an easy process, and that you where happy with the customer service provided from start to finish with your order,
Thank you for your feedback and kind words this has been passed onto the Redruth branch,
Kind regards
Katie
Delivered on time and the young…
Delivered on time and the young delivery man was very helpful. All items were correct and free from damage.
April 23, 2023
Reply from Bradfords - Redruth BBS
Good Evening Mr S
Thank you for taking the time to leave us a review,
I am happy to hear that your order was delivered on times and that your received a helpful delivery service from our Redruth branch,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.