Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via... See more
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Nothing wrong with the product but paid for delivery - quoted 1 to 2 days - had phone call confirming 2 days and then on the day a call to to say not being delivered until 2 further days later. Used y... See more
Company replied
Ordered on the Monday, received Thursday. Always a pleasure doing business with them. Thursday came, along with the snow. My delivery came, no fuss, no excuses, just a little late - hardly to be un... See more
Company replied
One guy, 30 x 4.8M decking boards unloaded by hand on the hottest day of the year and he just cracked on with it, nice work, thank you 🙏
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Dudnance Lane, TR15 3QT, Redruth, Cornwall, United Kingdom
- 01209 711929
4.9
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Great friendly service!!
March 5, 2022
Reply from Bradfords - Redruth BBS
Hi Chris,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Item i ordered and had paid for was not…
Item i ordered and had paid for was not available (was in fact out of stock), however the local team made a good effort to put this right and avoid me having a wasted trip.
February 28, 2022
Reply from Bradfords - Redruth BBS
Hi James,
Thank you for taking the time to leave us a review.
I apologise that the product you had ordered was out of stock and for any inconvenience this may have caused you.
I am pleased to see that our branch team at Redruth were able to resolve this the best they could for you.
Kind Regards,
Charlotte
Fence panel order.
Online ordering was simple and straightforward.
Followed up by branch contact from Tristan at Pool branch who was able to tell me which day the delivery was (with help from Shaun) and that it'd be in the afternoon.
Tristan was polite and professional.
The delivery was OTIF!!
February 27, 2022
Reply from Bradfords - Redruth BBS
Hi Paul,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you are more than happy with the service that you received from our branch and delivery team at Redruth.
We hope to see you again soon!
Kind Regards,
Charlotte
EXcellent quality products and delivery…
EXcellent quality products and delivery service
February 25, 2022
Reply from Bradfords - Redruth BBS
Hi David,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us and that you are more than happy with the service that you received.
We hope to see you again soon!
Kind Regards,
Charlotte
Product on website hasn't been…
Product on website hasn't been available or stocked for some time, had to get alternative which wasn't a problem but failed to deliver on date requested and agreed by them, 4 days later Product arrived.
December 7, 2021
Reply from Bradfords - Redruth BBS
Hi Nick,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us due to the change and delay of your delivery.
I will investigate this further with the branch to see what caused this to happen.
I apologise greatly for this and for any inconvenience this may have caused you.
Kind Regards,
Charlotte
Phone call from local store to arrange…
Phone call from local store to arrange delivery within a day of the order. Delivery was made on time and with care not to damage property or materials. Will order here again.
October 31, 2021
Reply from Bradfords - Redruth BBS
Hi David,
Thank you for taking the time to leave a review.
I am pleased to see that you have had such a positive experience with us.
I will pass this on to our team at Redruth.
We hope to see you again soon!
Kind Regards,
Charlotte
Great price on dewalt drill
Great price on dewalt combi drill. Helpful staff Tris as I rang in to check it was ready for collection at Redruth.
October 24, 2021
Reply from Bradfords - Redruth BBS
Hi Aaron,
Thank you for taking the time to leave a review.
I am really pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Charlotte
Not a great experience
Not a great experience. Ordered an item with 3 in stock. On my way to collect and got a phone call to say they didn't have any - computer fault - and would take a week to get it or I drive 30mins to another branch. Had to drive 30 mins to get item from another branch. Chap on the phone was apologetic and did all he could to help me.
October 23, 2021
Reply from Bradfords - Redruth BBS
Hi Stephen,
Thank you for taking the time to leave a review.
I apologise greatly for the poor experience you have had and for any inconvenience this has caused you.
I will investigate the stock issue further, so that this does not happen again.
I am pleased to see that we were able to help you locate this product in another branch.
We hope to see you again soon so that we can offer you a 5 star experience.
Kind Regards,
Charlotte
Great service
Ordering was easy, had a phone call to check details and give me a delivery date and on the day a text to give me a two hour slot. The wagon arrived in the time frame allocated. All good.
October 21, 2021
Reply from Bradfords - Redruth BBS
Hi James,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had such a positive experience with us,
We hope to see you again soon!
Kind Regards,
Charlotte
Easy internet purchase.
Ordered 6 sheets of flooring grade chipboard online on a Sunday afternoon and collected them Monday lunch time. No waiting around, service in the shop was prompt and courteous. I was directed to the area where the boards were kept and two very helpful assistants loaded them onto my vehicle. Have I got any complaints well, yes, but it’s the same old cry….price. Unfortunately with more demand than supply I suppose I was fortunate to find exactly what I needed when I needed it.
October 15, 2021
Reply from Bradfords - Redruth BBS
Hi Peter,
Thank you for taking the time to leave a review.
I am pleased to see that you have had such a positive experience with us due to the service that you received.
I'm sorry that you were not pleased with our pricing of the products you had ordered. This is something we are always trying to improve on where possible.
We hope to see you again soon.
Kind Regards,
Charlotte
Excellent service
Excellent service ,the staff on the phone & delivery person were very polite & helpful. Delivery was made in good time.
October 12, 2021
Reply from Bradfords - Redruth BBS
Hi Barbara,
Thank you for taking the time to leave us a review!
I am pleased to see that you have had a positive experience.
We hope to see you again soon.
Kind Regards,
Charlotte
Great service and products.
September 30, 2021
Reply from Bradfords - Redruth BBS
Hi P Turner,
Thank you for taking the time to share your experience.
I am pleased to hear that your experience with our Redruth branch was great and you were happy with the range of products our branch keep.
If there is anything else that we can do for you please do let us know.
We look forward to seeing you again soon!
Many Thanks
Megan
Excellent Service
Good prices for materials, polite and helpful staff and delivery driver and order delivered at the agreed time.
September 16, 2021
Reply from Bradfords - Redruth BBS
Hi Mark,
Thank you for taking the time to share your experience.
It is great to hear that or Redruth branch provided polite and helpful customer service.
I am also pleased to hear that delivery took place at a time that suited you.
We look forward to seeing you again soon.
Many Thanks
Megan
Proper Job!
Everyone I have spoken with has been very helpful and kept me informed on when my delivery was due and even called me to advise one bulk bag could not be delivered due to a fault with the bag and it was going to arrive the next day instead. Certainly recommend the Redruth guys, cheers!
August 15, 2021
Excellent service
Ordered materials on line, received phone call asking if okay to deliver next day, this was brilliant. Delivery driver was very helpful
Top work Bradfords
August 15, 2021
Well satisfied with attention given by…
Well satisfied with attention given by all staff concerned.
July 28, 2021
Great servicegreat service and delivery.
Great service, from the chaps on the phone and the extremely helpful delivery guy. Very pleased with the timber and postcrete delivered.
June 24, 2021
Secret refunds
Out of the blue I had 3 bags of gravel delivered as 1 bag as the ‘web team’ were refunded 2 bags without any communication with me what so ever. The patio slabs on the same order no where to be seen with again no communication. Delivery driver was good though.
June 19, 2021
Reply from Bradfords - Redruth BBS
Dear Tom,
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a negative experience with us due to the lack of communication you received in regards to your order and delivery.
I apologise greatly for this and for any inconvenience this may have caused.
I trust that this has now all been resolved with the branch.
If this is not the case, please contact me at ecommerce@brdfords.co.uk
Kind Regards,
Charlotte
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