I have to write a review to mention how helpful and friendly all the staff are at the st Austell branch on each of my visits, 👏👏 bradfords you've got some great staff there.
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See what reviewers are saying
Bradfords St Austell is a fantastic branch. They are always so helpful and welcoming. They go the extra mile in their customer service, which really unusual for building merchants. They will alwa... See more
Company replied
The main thing that irritated me was the driver saying he couldn't crane the order to the side of my house which was accessible instead would leave it on the pavement/grass outside our front door....... See more
Company replied
Great communication from branch and delivery driver . Branch phoned promptly, thanked me for my order and asked when I would like delivery. Delivery driver phoned and told me when he would arrive and... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.8
Excellent
331 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 24 hours
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Easy ordering on website
Easy ordering on website. Efficient followup to book delivery from local branch.
February 26, 2025
Reply from Bradfords - St Austell BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Always Renovating!
Good quality products delivered on time with excellent communication - many thanks
February 26, 2025
Reply from Bradfords - St Austell BBS
Hi Andrew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
good job
Delivered on the day I ordered. All correct and great drivers. Easy website to use. I would recommend.
January 30, 2025
Reply from Bradfords - St Austell BBS
Good Morning Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto all involved,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Travelled 45 minutes to collect my…
Travelled 45 minutes to collect my order only to find out that the brand was closed! Website said branch closes at 4pm on a Saturday, only to arrive at 2:30 and everything closed and locked up. Google and branch info on the Bradfords site said 4pm closure! Won't bother again!
January 4, 2025
Unprompted review
Reply from Bradfords - St Austell BBS
Good Morning
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to the incorrect opening times being shown on our website and online for the St Austell branch.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
No complaints
Amended an issue I made with my order without question, no complaints
November 29, 2024
Reply from Bradfords - St Austell BBS
Hi Mr Iddon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to find what I wanted on the…
Easy to find what I wanted on the website. Quick delivery.
November 26, 2024
Reply from Bradfords - St Austell BBS
Hi Marcus
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Good Afternoon Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a polite and efficient service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Morning Maureen
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received a great service from start to finish with your order,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Excellent service and delivery on time…
Excellent service and delivery on time and well wrapped
September 2, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and recieved an excellent service from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Excellent as always.
As per usual the service has been excellent from the Bradfords staff, from a friendly acknowledgment of my order to the delivery chap who left my order on our drive without disturbing us.
Thoroughly impressed 👍
August 30, 2024
Reply from Bradfords - St Austell BBS
Hi Andy
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent all round service
Excellent in store advice, easy to order, and despite a difficult delivery address the process was made easier due to good communication with the driver.
August 29, 2024
Reply from Bradfords - St Austell BBS
Hi Simon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to order online
Easy to order online, followed by a phone call from Bradford’s when it was ready to collect. Helpful staff.
August 19, 2024
Reply from Bradfords - St Austell BBS
Hi Miles
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service!!
Great service!!! Very helpful and friendly staff. Always cheerful and happy to help.
August 10, 2024
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
I hate to say it but lovely…
I hate to say it but lovely knowledgeable people selling the right product at the
right price. Another 10% discount please !!
August 7, 2024
Reply from Bradfords - St Austell BBS
Good Morning Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this has been passed onto all involved,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Good from start to finish
Good from start to finish. Website easy to navigate, lady at the desk polite and helpful, man in the yard polite and helpful, even though it was a small purchase.
August 7, 2024
Reply from Bradfords - St Austell BBS
Hi John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Good Afternoon Annette
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a excellent service from start to finish with your order,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
I order on line
I order on line, they ring me the next morning to confirm when delivery will be. To date, all my deliveries have been made as promised. Great service, great choice of goods.
August 6, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon AJ
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us for all your orders and have been happy with the delivery service provided,
Thank you for your feedback this is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Overall fine
The main thing that irritated me was the driver saying he couldn't crane the order to the side of my house which was accessible instead would leave it on the pavement/grass outside our front
door.... then as he was about to leave must have realised some of the order wasn't for me so opened up my order to get the bits he needed then left the pieces he moved loose on the path/parking
July 23, 2024
Reply from Bradfords - St Austell BBS
Hi Ben
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
I have fed this back to the branch to see what we can do to improve the delivery service further.
Kind Regards,
Sam
Very easy to order online
Very easy to order online, grammar service arranging delivery, and easy trouble free delivery.
July 22, 2024
Reply from Bradfords - St Austell BBS
Hi Emma
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Use Bradfords for a about 5 years good…
Use Bradfords for a about 5 years good pricing and swift delivery
July 22, 2024
Reply from Bradfords - St Austell BBS
Hi Daniel
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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