Booked my stuff online they took payment, I went to collect and 4 of the items had been refunded due to no stock, went to the shelf, and they were in stock, no sign of a refund through PayPal, but I s... See more
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See what reviewers are saying
I have to write a review to mention how helpful and friendly all the staff are at the st Austell branch on each of my visits, 👏👏 bradfords you've got some great staff there.
Company replied
Bradfords St Austell is a fantastic branch. They are always so helpful and welcoming. They go the extra mile in their customer service, which really unusual for building merchants. They will alwa... See more
Company replied
Several previous deliveries from this outstanding company have proved how care, efficiency and patience make for a very pleasant experience. Add to these qualities an interesting ,engaging conversati... See more
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.7
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 24 hours
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Really good again - completely recommended.
After choosing exactly what I wanted from their website I ordered everything. The prices are good and the quality of the items has never let me down. Delivery was arranged quickly and very friendly. It came on time and delivery driver was so helpful, ensuring I got the items just where I wanted.
May 14, 2024
Reply from Bradfords - St Austell BBS
Good Morning David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order and have recieved a friendly and helpful delivery service,
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
As always helpful and efficient
As always helpful and efficient . The only reason not a 5 star review is havent got all my order , no contact to say when the order will be completed , its minor but holding the job up a bit . 41/2 stars really . Delivery boys always do right by me and me by them .(Parking space)
May 16, 2024
Reply from Bradfords - St Austell BBS
Good Morning David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
Thank you for your feedback this is greatly appreciated and has been followed up with the branch,
If there was anything else we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Ordered from Bradfords St Austell they…
Ordered from Bradfords St Austell they didn’t deliver on specified day, called the next day and spoke to a fantastic helpful man called Paul. He loaded a truck up and delivered the goods personally. A credit to the company
May 17, 2024
Unprompted review
Reply from Bradfords - St Austell BBS
Hi Ronnie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Easy to use web page delivery on time…
Easy to use web page delivery on time and placed where I wanted it
May 10, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Neil
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found using our website to be an easy process and recieved a on time delivery service with your order,
Your feedback has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Easy to order on line and delivery was…
Easy to order on line and delivery was quick also driver was helpful and polite
April 27, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Caroline
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found it an easy process to place your order online,
Thank you for your feedback regarding the happy and helpful service received with your order,
This is greatly appreciated and has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Hi Carol
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Delivery always quick and on time
Delivery always quick and on time, Drivers friendly and helpful.
April 17, 2024
Reply from Bradfords - St Austell BBS
Good Afternooon Michael
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Morning Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Most competitive price I could find…
Most competitive price I could find online. Kept up-to-date with delivery time via emails. The delivery driver who delivered my order was helpful and polite. If I need anymore building materials in the future I will more than likely use Bradfords again, as I couldn't fault the service I received from them.
April 22, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon Rob
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us from start to finish with your order,
Thank you for your feedback regarding the polite and helpful delivery service of your order this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Always a great service from these guys
Always a great service from these guys, good quality materials, fast and friendly delivery
April 14, 2024
Reply from Bradfords - St Austell BBS
Hi Scott
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Efficient delivery
Efficient delivery, on time arranged. Friendly delivery driver. Top marks, will use Bradfords again.
April 21, 2024
Reply from Bradfords - St Austell BBS
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Bradford's Team St Austell
Great Team Very Helpful Also Helping Me Load My Car Many Thanks
April 20, 2024
Reply from Bradfords - St Austell BBS
Hi Lee
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Just a great service
Just a great service, phone call to collect, friendly staff happy to help load up the car.
All this for four bags of sand and one bag of cement.
April 12, 2024
Reply from Bradfords - St Austell BBS
Hi Justin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great team at St Austell branch
The experience was the best I have ever experienced from a builders merchant. The online ordering system was straightforward. During contact with the local branch team to arrange delivery and the delivery itself, I was treated professionally and as a valued customer, despite the diy scale of the order.
March 25, 2024
Reply from Bradfords - St Austell BBS
Hi Peter
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent
Easy online ordering followed by a friendly personal call to advise of delivery date. Further text on morning of delivery.
Excellent!
March 24, 2024
Reply from Bradfords - St Austell BBS
Hi Paul
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us! Great to hear the communication was clear and friendly.
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords - St Austell BBS
Good Afternoon Richard
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and received good communication from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Good customer service.
Straightforward and easy to order. Good communication. Friendly and helpful driver. Proper Job.
March 15, 2024
Reply from Bradfords - St Austell BBS
Good Morning Simon
Thank you for taking the time to leave us a review.
I am happy to hear that you found the service from start to finish with your order to be a 'Proper Job'
Thank you for your feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Morning Matthew
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Katie
Always great value and service.
Easy to use website, good contact with staff, quick delivery and items dropped exactly where requested.
March 3, 2024
Reply from Bradfords - St Austell BBS
Good Morning PVB
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy process,
Thank you for your feedback regarding the service you have received from start to finish with your order, this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Very happy
Very clear website, easy to use and order.
Excellent communications, kept up to date with developments and delivery window.
Items delivered on time and with little fuss.
February 28, 2024
Reply from Bradfords - St Austell BBS
Good Afternoon CDS
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and found placing your order online to be an easy and clear process,
I happy to hear that you have received excellent communications from start to finish with your order,
This has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
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