Ordered online, easy to use web site and to create an account. Best price in the area by far. Kept informed on the delivery of my order. Delivery driver really polite and very helpful.
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Booked my stuff online they took payment, I went to collect and 4 of the items had been refunded due to no stock, went to the shelf, and they were in stock, no sign of a refund through PayPal, but I s... See more
Company replied
I have to write a review to mention how helpful and friendly all the staff are at the st Austell branch on each of my visits, 👏👏 bradfords you've got some great staff there.
Company replied
Bradfords St Austell is a fantastic branch. They are always so helpful and welcoming. They go the extra mile in their customer service, which really unusual for building merchants. They will alwa... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.7
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Driver caring considerate and…
Driver caring considerate and thoughtful
Perfect delivery
March 1, 2023
Reply from Bradfords - St Austell BBS
Good Morning Mr Osborne
Thank you for taking the time to leave us a review.
I am happy to hear that our St Austell branch has provided a caring and considerate delivery service,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Always great customer service and fast…
Always great customer service and fast delivery
February 27, 2023
Reply from Bradfords - St Austell BBS
Hi Ashley,
Thank you for taking the time to leave us a review.
I am so pleased to hear that you appreciate our customer service, and swift deliveries,
We hope to see you again soon.
Kind Regards,
Joe.
St Austell branch phoned and advised of…
St Austell branch phoned and advised of delivery day, a text message was received with an estimated time. Delivery driver was great. A very happy customer.
February 27, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell branch and where happy with the level of customer service provided with your order from start to finish.
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Easy online ordering .the guy that…
Easy online ordering .the guy that delivered it was very polite . Great service , thank you
February 23, 2023
Reply from Bradfords - St Austell BBS
Hi Carol.
Thank you for taking the time to leave us a review.
I am pleased to see that all of our processes worked well for you and that our driver was polite.
We hope to see you again soon.
Kind Regards,
Joe.
Prompt and reliable delivery
February 8, 2023
Reply from Bradfords - St Austell BBS
Good Morning Jeff,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and that you where happy with the delivery service provided by our St Austell branch,
Your feedback will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Afternoon Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell branch with your order for collection,
This will be passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
Good experience
Good experience, website fairly easy to look around to what I wanted. Using the search made it even easier. Fairly priced, quick and easy delivery.
Will definitely be shopping here again.
January 28, 2023
Reply from Bradfords - St Austell BBS
Hi Ian,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Depot stock doesn’t match website
Ordered skirting board from the website, ordering according to the sizes available at the local branch, travelled to the branch and only short sizes were available, had to cancel for a refund (which apparently takes up to a week).
January 7, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon AO
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us due to your local branch not having the stock available for your order.
I apologise greatly for these issues and for any inconvenience this may have caused you.
Kind Regards,
Katie
Good Afternoon AO
Further to your review, I have been advised that the branch manager at St Austell has been in contact and this has been investigated and they have been in contact with yourselves.
If we can be of further help in the future please do not hesitate to contact customerservice@bradfords.co.uk
Kind regards
Katie
Quick and easy to order on line,quick…
Quick and easy to order on line,quick confirmation of order and next day free delivery Excellent
December 8, 2022
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Newquay
I am happy to hear that you found ordering online easy to navigate and where happy with the next day delivery service received from our St Austell Branch.
Wishing you a Happy Christmas and New Year,
We hope to see you again soon
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Forshaw
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and have received a very efficient service from our St Austell branch,
We hope to see you again soon.
Kind Regards,
Katie
prompt delivery
November 21, 2022
Reply from Bradfords - St Austell BBS
Hi Martin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
Excellent company to do business with
Excellent company to do business with, unbeatable service from start to finish, all staff extremely helpful and polite with great knowledge, fast free delivery and kept me informed at all times.
November 18, 2022
Reply from Bradfords - St Austell BBS
Hi Kevin,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Lorna
First online order
I've been trading with Bradfords Merchants for years and this was the first online order placed (mainly as they were offering a 10% discount). But I have to say it was faultless, easy to navigate and use the website, discount applied as expected and payment made, delivery within 2 days.
Had advance warning of the delivery on the 2nd day with anticipated delivery window, it arrived in that timeframe and the driver couldn't have been more helpful, no fuss or rush, great service, (actually better than trying to find yard staff to help you load).
October 18, 2022
Reply from Bradfords - St Austell BBS
Good Morning
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a good experience placing your order with us online and that you received a brilliant service from our St Austell branch from start to finish,
This will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
an excellent service ordered on…
an excellent service ordered on Wednesday. Phoned me next morning re delivery Got up following morning to find delivery in the drive .Cant ask for better. always found their team to be brilliant
October 13, 2022
Reply from Bradfords - St Austell BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Megan
Reply from Bradfords - St Austell BBS
Hi,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Reply from Bradfords - St Austell BBS
Hi Tracey,
Thank you for taking the time to leave us a review.
Kind Regards,
Lorna
Respectful and helpful service
Only purchased two lengths of timber - ordered online which was very easy and then collected from St Austell store. Staff there were so helpful and friendly. This made me want to order items and return more often. This is particularly important as I am a woman and often building stores can be quite chauvinistic. I was treated equally and with respect and felt very comfortable shopping in this store.
September 22, 2022
Reply from Bradfords - St Austell BBS
Good afternoon
Thank you for taking the time to leave us a review.
I am so glad you enjoyed your customer service, we do strive for that.
We will see you again soon,
Thank you,
Joe.
Always flexible and helpful
I've ordered lots of stuff for a newbuild and the St Austell branch has always been super helpful about organising deliveries taking into account the narrow driveway and timings for when they will arrive.
Delivery drivers have been prompt, polite and helped offload, and James at the branch even remembers about small lorry without me asking!
September 13, 2022
Reply from Bradfords - St Austell BBS
Good Afternoon Neil
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a helpful and organised service from our St Austell branch and that Delivery's have been prompt and the drivers polite and helpful.
Your Feedback will be passed on to all involved with your orders,
We hope to see you again soon.
Kind Regards,
Katie
Great service very helpful and friendly…
Great service very helpful and friendly staff
September 4, 2022
Reply from Bradfords - St Austell BBS
Good Evening Philip
Thank you for taking the time to leave us a review.
I am happy to hear that you have received a great and friendly helpful service from the the St Austell branch, this will be passed on to all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great delivery
August 20, 2022
Reply from Bradfords - St Austell BBS
Hi Roy,
Thank you for taking the time to leave us a review.
Kind Regards,
Lorna
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