Booked my stuff online they took payment, I went to collect and 4 of the items had been refunded due to no stock, went to the shelf, and they were in stock, no sign of a refund through PayPal, but I s... See more
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See what reviewers are saying
I have to write a review to mention how helpful and friendly all the staff are at the st Austell branch on each of my visits, 👏👏 bradfords you've got some great staff there.
Company replied
Bradfords St Austell is a fantastic branch. They are always so helpful and welcoming. They go the extra mile in their customer service, which really unusual for building merchants. They will alwa... See more
Company replied
Several previous deliveries from this outstanding company have proved how care, efficiency and patience make for a very pleasant experience. Add to these qualities an interesting ,engaging conversati... See more
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Manfield Way, PL25 3HQ, St Austell, Cornwall, United Kingdom
- 01726 793279
4.7
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Very friendly and helpful service
Very friendly and helpful service, a bit more expensive than diyy stores but good quality.
May 22, 2023
Reply from Bradfords - St Austell BBS
Good Morning Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us this has been passed onto all involved in the branch,
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Katie
Perfect transaction
Fast delivery. Reasonably priced for current economic situation. Delivery guy described to me as a very nice chap.
May 16, 2023
Reply from Bradfords - St Austell BBS
Hi Tristan,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon, as you clearly are a very nice chap
Lorna
Reply from Bradfords - St Austell BBS
Good Afternoon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the collection service provided by your local branch,
We hope to see you again soon.
Kind Regards,
Katie
Easy ordering online
Easy ordering online. Notified when ready. Easy system to pick up. Staff very helpful.
May 16, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Dave
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with us and where happy with the service provided with your order for collection in our St Austell branch,
This has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Delivery driver was very helpful…
Delivery driver was very helpful delivering to an off road site.
May 16, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Andrews
Thank you for taking the time to leave us a review.
I am happy to hear that you have had a positive experience with our St Austell branch and where happy with the delivery service provided,
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Hi Michael,
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
Lorna
The service was amazing!
The service was amazing, I was kept informed every step of the way. The delivery driver was polite, friendly and courteous. He stacked my order exactly as requested. No complaints at all.
One suggestion, would have been helpful to have known that I could have received the wood, precut to size.😀
May 11, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mrs Hawken
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell Branch from start to finish with your order,
Thank you for your kind words and feedback regarding the delivery of your order, this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Website worked great and good…
Website worked great and good communication through to delivery
May 10, 2023
Reply from Bradfords - St Austell BBS
Good Evening
Thank you for taking the time to leave us a review.
I am happy to hear that you found placing your order online to be a good experience and that you received good communication with your order from start to finish with your order,
This has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Bradfords at st austell are fantastic
Bradfords at st austell are fantastic, very helpful worker's and well stocked shop
May 10, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Michael
Thank you for taking the time to leave us a review.
Thank you for your feedback and kind words regarding your experiences with our St Austell branch,
This has been passed onto the branch,
We hope to see you again soon.
Kind Regards,
Katie
Quick and simple ordering
Quick and simple ordering. Great goods at competitive prices. Delivery within 48 hours of ordering along with helpful and friendly driver.
April 30, 2023
Reply from Bradfords - St Austell BBS
Good Morning Mister Harvey
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell branch and found placing your order online to be an easy process.
Thank you for your feedback regarding the delivery service provided with your order, this has been passed onto all involved.
We hope to see you again soon.
Kind Regards,
Katie
Good service
May 6, 2023
Reply from Bradfords - St Austell BBS
Hi Alan
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Joe.
Great product at a good price delivered…
Great product at a good price delivered really quick by very professional drivers
May 2, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Gollop
Thank you for taking the time to leave us a review.
I am happy to hear that you received a quick and professional delivery service from our St Austell Branch
Thank you for your feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Great Service
Friendly, helpful staff. On time, friendly delivery driver. Fast delivery. Really pleased with the service.
April 30, 2023
Reply from Bradfords - St Austell BBS
Good Evening Andrea
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with our St Austell Branch,
Thank you for your kind words and feedback this has been passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
Everything was easy to order online and…
Everything was easy to order online and I was kept informed of everything. Delivery was on time and the people are lovely.
April 16, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon Angela
Thank you for taking the time to leave us a review.
I am happy to hear that you found ordering online to be an easy process and where happy with the delivery service provide,
Thank you for your kind words and feedback this has been passed onto all involved,
We hope to see you again soon.
Kind Regards,
Katie
The delivery was late but that wasn’t…
The delivery was late but that wasn’t really a problem
The problem was I ordered 15 sleepers and only 13 were delivered!!
April 24, 2023
Reply from Bradfords - St Austell BBS
Good Morning Mr Hinton
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Ordered online ,was contacted regarding…
Ordered online ,was contacted regarding delivery and was given choice of days can’t ask for more
April 10, 2023
Reply from Bradfords - St Austell BBS
Good Afternoon John
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with placing your order online and are happy with the service provided from start to finish with your order with our St Austell branch,
We hope to see you again soon.
Kind Regards
Katie
Reply from Bradfords - St Austell BBS
Good Afternoon Mr Hart
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us and where happy with the service provided from start to finish with your order,
We hope to see you again soon.
Kind Regards,
Katie
Reply from Bradfords - St Austell BBS
Hi Andrew,
Thank you for taking the time to leave us a review.
We hope to see you again soon.
Lorna
Decking wood was below standard
Decking wood was below standard, cross cutted at an angle, and the moulding profiles was not very good. Had to mix the boards up so customer was happy with the job, not sure if I’ll be using you again till I personally check stock quality and that your stock quantity’s are correct as the website and your yard had inconsistent amounts
March 26, 2023
Reply from Bradfords - St Austell BBS
Good Morning
Thank you for taking the time to leave us a review.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Joe.
Driver caring considerate and…
Driver caring considerate and thoughtful
Perfect delivery
March 1, 2023
Reply from Bradfords - St Austell BBS
Good Morning Mr Osborne
Thank you for taking the time to leave us a review.
I am happy to hear that our St Austell branch has provided a caring and considerate delivery service,
Thank you for your feedback this will be passed onto all involved with your order,
We hope to see you again soon.
Kind Regards,
Katie
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