Shaun was on time and very polite and endeavoured to off load my delivery as close as he could to make my job easier. Shifting 1000litres of topsoil approx 20 metres and up 3 lots of steps was rather... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bradford’s have a great choice and great prices. I’m doing a large fencing job and Amy contacted me to make sure my order quantities were correct as they seemed a little excessive. Thanks Amy for d... See more
Company replied
Great prices on most items - convenient to be able to order almost everything from one place. Very happy with the quality of the goods on arrival. Delivery was great, lovely guy. Communication via... See more
Company replied
Bradfords St Austell is a fantastic branch. They are always so helpful and welcoming. They go the extra mile in their customer service, which really unusual for building merchants. They will alwa... See more
Company replied
Company details
Written by the company
Bradfords is your local builders merchant, open to trade and public. We have 49 branches across Cornwall, Devon, Dorset, Somerset Wiltshire, Avon, Herefordshire, Worcestershire & Gloucestershire all offering Click & Collect. Simply place your order on our website and collect from your local branch 1 hour later. Click & Collect From 49 Branches Within 1 Hour. We also offer free delivery when you spend £100 or more and great trade discounts.
Bradfords Building Supplies, Trusted by the Trade since 1770!
Written by the company
- Bradfords is the leading family owned supplier of building materials in the UK
- Our vision Proud of our heritage but progressive in our thinking, we exceed our customers’ expectations through: - Providing the most expert advice - Carefully selected product ranges - Responsive service - Consistently good value
- Builders Merchants Federation Ltd (BMF).
- Bradfords Building Supplies is a proud member of The Builders Merchants Federation Ltd (BMF). The BMF is the only trade association representing and protecting the interests of both builders’ merchants and suppliers to the merchanting industry in the UK.
- Investors in People
- Bradfords Building Supplies are proud to be an Investors in People (IiP) accredited organisation. Having an IiP accreditation is the sign of a great employer, an outperforming place to work and a clear commitment to sustainability.
Contact info
Hendford Hill 96, BA20 2QR, Yeovil, United Kingdom
- customer.service@bradfords.co.uk
- bradfords.co.uk
4.6
Excellent
14K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Delivery was on time
Delivery was on time, communications were clear and concise, Driver was professional and delivery was fuss free
March 29, 2026
Reply from Bradfords
Hi
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Many thanks for a very quick delivery
Many thanks for a very quick delivery. Very pleased with the quality of the soil I ordered. This is my second order I placed.
March 27, 2026
Reply from Bradfords
Hi Mike
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Fast Delivery Great Price Easy Purchase
Fast Delivery Great Price Easy Purchase
Definitely will order again
March 29, 2026
Reply from Bradfords
Hi Conrad
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Andrea
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Very good service and the delivery…
Very good service and the delivery driver was a great asset to the company helpful
March 30, 2026
Reply from Bradfords
Hi Barrie
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
very helpful members of staff from the…
very helpful members of staff from the office staff informing me when the delivery was to the driver that was more than happy to help out. A very good experience will be using them again....
March 30, 2026
Reply from Bradfords
Hi Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Gary
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Helpful friendly delivery driver.
March 27, 2026
Reply from Bradfords
Hi Robert
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Chris
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Disappointing Experience with Bradfords
Firstly, I ordered an amount of fencing materials online. The posts, capping rails, post tops, feather boards etc, a separate fence panel and 4 bags of postcrete were all ordered and set for delivery. However, the website stated that the arris rails were 'not available for delivery' and only by 'click and collect'.
Having no other option, I had to order them (in the same cart ) via the C&C method.
When the rest of the materials were delivered, a couple of days later, I asked the driver why the arris rails were only available on click and collect? He said "there's no reason why they should be, as we have got loads of them in stock ".
When I went to collect the arris rails, I once again asked the teenage cashier, why this was the case? She shrugged her shoulders and simply said "Dunno!". That was all the answer I got. Not even an apology!
Secondly, one of the bags of postcrete, that had been delivered, had partly gone off in the bag. So I took the bag back, at the same time that I went to collect the arris rails back, to exchange it. I was told, 'we haven't got any in stock'.
Finally, I asked if they had any arris rail brackets, as I'd forgotten to order them.
She said 'I've got three'. I needed 8
So overall, a very disappointing experience.
April 3, 2026
Reply from Bradfords
Good Morning Mr Tully
Thank you for taking the time to leave us a review.
I am saddened to see that you have had a poor experience with us.
I apologise greatly for these issues and for any inconvenience this may have caused you.
I will look into this further, and feed this back to the Branch concerned, to see what caused this to happen.
Kind Regards,
Sam
Have used Bradfords a few times now
Have used Bradfords a few times now, I have found the service to be outstanding for all my orders. The communication is spot on and they are always willing to accommodate my delivery instructions.
March 29, 2026
Reply from Bradfords
Hi Mark
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Can't fault the service with Bradfords
Can't fault the service with Bradfords. First time I've used them and will do again. Website easy to use, communication via e mail or telephone very good and delivery done without any issues. Very impressed with the materials, a good standard and value for money.
March 27, 2026
Reply from Bradfords
Hi Martin
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Great service
Great comms. On time in full delivery. Cheery driver. What’s not to like!
March 28, 2026
Reply from Bradfords
Hi Roger
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi David
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Excellent fast delivery
Excellent fast delivery, just a bit pricey considering I live literally just round the corner.
March 28, 2026
Reply from Bradfords
Hi Keith
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us.
If there was anything we could have done to have made this a 5 star experience, please do let us know by contacting us at customer.service@bradfords.co.uk
Kind Regards,
Sam
Excellent service very helpful and accomodating
I feltn that the team at willand were highly skilled in customer service., very helpful and knowlegable, that is why Bradfords Willand is always my ist choice for materials and supplies. Excelent work well done
March 27, 2026
Reply from Bradfords
Hi Roger
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Helpful with prompt delivery
March 27, 2026
Reply from Bradfords
Hi James
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Steve
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
Reply from Bradfords
Hi Sharon
Thank you for taking the time to leave us a review.
I am pleased to see that you have had a positive experience with us!
We hope to see you again soon.
Kind Regards,
Sam
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