Braiden Plumbing & Heating Reviews 89

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, efficiency, and friendly demeanor. Many appreciate the clear communication, punctuality, and the high standard of work, often noting that the team goes above and beyond to ensure satisfaction. The pricing is also frequently mentioned as being very good and fair. However, some people were dissatisfied with specific issues, such as a plumber not arriving for an appointment or a drainage problem not being fully resolved despite a call-out fee. A few other people also felt that the service was a little more expensive than expected.

What people talk about most

Service

Clients share positive opinions on service, frequently highlighting the speed and efficiency of the work,... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Price

Consumers find price to be positive. Many reviewers highlight that the cost was fair, reasonable, and exactly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Boiler stopped working during January cold snap. Vinnie turned up and spent some time trying to get working on site, but diagnosed he needed some additional parts. Turned up when parts delivered and t... See more

Rated 5 out of 5 stars

David fitted a new kitchen sink, tap & toilet valve on July 2. He was on time, professional, was not, unlike some other tradesmen I've used, frequently on his phone, didn't ask for tea/coffee etc. Ove... See more

Rated 5 out of 5 stars

Called Braiden Plumbing with an overflow issue. They were very pleasant, and informed me they could get someone with me between 1&3. Was really pleased as they arrived within 45 min. Extremely po... See more

Rated 5 out of 5 stars

I found Braiden Plumbing & Heating on CheckaTrade.com. They were the first plumber to accept my request for a fix for a leaking bathroom mixer tap. I was contacted by Keiran, who explained what they... See more


Company details

  1. Heating Contractor
  2. Plumber

Written by the company

Welcome to Braiden Plumbing and Heating, we are a local family run business based in Wickford with over twenty years experience in all aspects of plumbing and heating including gas boiler servicing, boiler installations and breakdowns. We provide our services In Wickford, Billericay, Chelmsford and throughout Essex so were never to far away. We’re your local plumbing and heating company that works hard to deliver on promises and is focused on reliability.


Contact info

4.8

Excellent

TrustScore 5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, Efficient and Friendly

All arranged very quickly. Quotes produced quickly and efficiently. All plumbers were very friendly and just got on with work and work was done very tidy. Everything was explained and walked through and their website is excellent!

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Honest, professional and friendly

Have used this company 3 or 4 times now. Latest issue was fixing 2 faulty cistern mechanisms. Work was completed promptly and efficiently and the price was very good. The team are honest and very friendly. I would not use anyone else. Highly recommended.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

I called Braiden Plumbing and requested…

I called Braiden Plumbing and requested an urgent call out for a blocked Saniflow toilet. I received a speedy response from them they were extremely professional and provided an excellent friendly service. I would highly recommend this company and would definitely use them again for any future plumbing needs.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

The young man that come to fit a replacement electric shower was professional & very helpful he carried out the work to a high standard explaining any problems & left the work area clean tidy. I would use this company again & would recommend them to friends & family

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job !

I called Braiden plumbing out, to repair a leaking washing machine inlet pipe. Once again they provided a fast, professional and excellent service. Dave came to my home and quickly established the problem and did a thorough repair. These guys are amazing. No fuss, just friendly professional service. I wholeheartedly recommend them. Vinnie, Dave and Kieran.....thank you once again guys for an excellent job done.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent friendly service fast…

Excellent friendly service fast efficient and they stay in contact with with from start to finish. Excellent job completed to high standards I highly recommend Braiden plumbing & heating limited 🌟 🌟🌟🌟🌟 will definitely be using again
Thank you

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the service

Really happy with the service! I received a quote which was reasonable and had been booked in and the issue resolved within a couple days. All of the staff were very professional and efficient

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful and efficient company, will definitely use again.

I had a non urgent issue with my heating system but they still came out within 2 working days! Vinnie, the service engineer arrived promptly, I did like the link they sent that let me see where he was on the journey here. He found the problem and worked through to sort it out and also took the time to explain what he was doing.
The job was completed within the first hour call-out time and the cost was exactly as quoted when booking the call.
Both the engineer and the guy in the office were friendly and helpful.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

We have now had 3 jobs done by Braiden…

We have now had 3 jobs done by Braiden over several years. They are our go to plumbers. Very professional, proud of completing work to a high standard and very trustworthy in terms of advice. Strongly recommended.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Needed a plumber short notice due to a leak in my property which my emergency call out would not repair, Dave came and completely fixed the issue within 24 hours and was super helpful. Would absolutely recommend and use again

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

The engineer arrived on time as…

The engineer arrived on time as arranged. Vinnie is always polite, removes his shoes etc. he always explains what he is going to do which is so helpful. Although he was here most of the day it caused no real disruption to us. Wouldn’t hesitate to recommend to anyone

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Vinnie serviced our system boiler today. Really friendly professional service. Didn’t try and sell things I didn’t need or want. Clean tidy very professional. Definitely use again.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

A company to recommend

I have used Braiden Plumbing a lot of times over the past few years and have always found their work to be very satisfactory. I would recommend this company.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Boiler fixed after successful diagnosis

Boiler stopped working during January cold snap. Vinnie turned up and spent some time trying to get working on site, but diagnosed he needed some additional parts. Turned up when parts delivered and they did indeed resolve problem and boiler now happily working again. Coms were great throughout, arrived when he said, cost as quoted. Can’t ask for more.

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

In a league of their own....

Having used a few different local plumbing companies in the past, Braiden Plumbing is now my go-to for all my plumbing needs. Their level of communication is second to none — for this reason alone it’s worth trying Braiden — but beyond that they're professional, clean, polite, and informative. Keep up the great work, A.*

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Called Braiden Plumbing with an…

Called Braiden Plumbing with an overflow issue. They were very pleasant, and informed me they could get someone with me between 1&3. Was really pleased as they arrived within 45 min. Extremely polite and curtious plumber arrived.
Very happy with their efficiency and quality of work.
Highly recommend this company.
10/10

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Everything about my experience with…

Everything about my experience with Braiden plumbing & heating from the very first interaction has been nothing short of spectacular from Keiran on the phones to Vinny coming out for a quote and replaced my whole boiler you guys as a company should be very proud customer service was on point and the speed of the replacement was amazing thank you so much for making this whole process easy

December 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look