branchjewellery.co.uk Reviews 45

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful products, often highlighting the natural materials and unique designs. Many people are delighted with the quality of the items, finding them to be well-made and visually appealing, often exceeding expectations upon arrival. The delivery service is frequently mentioned as prompt and efficient, with items arriving quickly and beautifully packaged. However, some customers were not happy with the accuracy of product descriptions or images, noting that some items appeared different in person than advertised, either in color, size, or perceived chunkiness. A few other people also felt that the quality of certain pieces was not as robust as expected, with one reviewer mentioning a flimsy feel and another experiencing a necklace clasp that easily came undone.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are consistently pleased with the beautiful... See more

Quality

Users describe positive interactions with quality, consistently praising the lovely products, great design,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful products made from natural materials . These earrings are made from horn and are completely as described . Lovely website , run by lovely people from whom I’ve bought many items since I disc... See more

Company replied

Rated 5 out of 5 stars

Ordered a ring for my niece for Christmas, so won't have her reaction for a while! However, I absolutely love it and am very confident she will too. More beautiful in reality than online. Lovely packa... See more

Company replied

Rated 5 out of 5 stars

I have had Branch Jewellery ship items to me in the U.S. on four different occasions. Each time, there is email confirmation of purchase, order preparation, carrier confirmation of shipment and the... See more

Company replied

Rated 5 out of 5 stars

The jewellery style and accent colours used are beautiful, I love the ethics behind the jewellery too. So many admiring comments about my buffalo horn cuff bangle, love it it’s my go to accessory.... See more

Company replied


Company details

Information provided by various external sources

Official website of UK designer jewellery brand Branch Jewellery. Famed for their handmade wooden jewellery. If you are looking for a wooden gift, a fifth wedding anniversary present or just love jewellery made from wood then you've come the right plac...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Lovely products

Lovely products, great design and quality. The service and quick delivery also impressive.

April 20, 2026
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Reply from branchjewellery.co.uk

Thank you for taking the time to give us a review. We are over the moon that you are happy with our products and service.

Rated 5 out of 5 stars

Beautiful pieces always

Beautiful pieces always. Love that it's ethical. Always great for a present.

April 17, 2026
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Reply from branchjewellery.co.uk

Thank you so much. This makes us happy :-)

Rated 5 out of 5 stars

Great service

Great service! Great products!

April 13, 2026
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Reply from branchjewellery.co.uk

Thank you Jason. We are happy that you are happy with our service and products

Rated 5 out of 5 stars

The customer service is exceptional

The customer service is exceptional. Long story short Royal Mail lost my parcel. The response from Branch (Wendy) was to replace the items and seek to follow up compensation with Royal Mail. I have bought this jewellery before and it’s absolutely gorgeous …. Thank you.

March 2, 2026
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Reply from branchjewellery.co.uk

So pleased you were happy with our customer service and our products. Thank you for taking the time to review.

Rated 5 out of 5 stars

I love this company and I love their…

I love this company and I love their products. The website always gives a very fair representation of what one is buying. The goods never disappoint - I always enjoy wearing them. Also, it comes packaged with care and attention, incredibly promptly, and with the knowledge everything is ethically sourced. What is not to love?

March 2, 2026
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Reply from branchjewellery.co.uk

What a gorgeous review. Thank you. That honestly means the world to us. :-)

Rated 5 out of 5 stars

Great items at great prices

Great items at great prices. Lots of choice of colour and size

January 28, 2026
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Reply from branchjewellery.co.uk

Thank you Nicola for your lovely review. We are so pleased you are happy with your purchase

Rated 5 out of 5 stars

Love!

Love, love, love this brand!
All beautiful and tactile, it looks chunky but is very light and comfortable to wear.

January 27, 2026
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Reply from branchjewellery.co.uk

What a lovely, lovely review. Thank you. This means the world to us.

Rated 5 out of 5 stars

Stylish and unique…

From searching to choosing, clicking to receiving Branch was a delight. A fab place to look for jewellery that is unique and with a service that matches the quality of the items you can't go wrong.

January 28, 2026
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Reply from branchjewellery.co.uk

Wow! Thank you. This has made us so happy. We are small brand and this feedback is just amazing. You've made our day!

Rated 5 out of 5 stars

Beautiful products made from natural…

Beautiful products made from natural materials . These earrings are made from horn and are completely as described . Lovely website , run by lovely people from whom I’ve bought many items since I discovered them about 20 years ago in Spitalfields market.

January 26, 2026
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Reply from branchjewellery.co.uk

My goodness, what a lovely review. Thank you so much. How lovely to know you have been purchasing from us since our days at Spitalfields Market. :-)

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery with a lovely, natural feel and a satisfying weight. Delivery was prompt as well. I’ll definitely be buying again!

January 30, 2026
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Reply from branchjewellery.co.uk

Many thanks Natasha for your lovely reveiw. We are a small brand and this means the world to us. :-)

Rated 5 out of 5 stars

Stand out design.

Lovely unusual jewellery. Sustainable materials. Very reasonable price. Great range of goods (materials and colours).

January 26, 2026
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Reply from branchjewellery.co.uk

Thank you Allyson. This is a lovely review and we are so happy you love our peices

Rated 5 out of 5 stars

Beautiful products

Beautiful products with great ethical credentials. I love the variety of styles and colours used in the products, lots to entice.
The customer service and delivery is excellent from Branch jewellery.

December 30, 2025
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Reply from branchjewellery.co.uk

Thank you so much for your lovely review. This make us so happy. :-)

Rated 2 out of 5 stars

Feels cheap and clacky

The item was delivered quickly and packaged nicely. However I'm not convinced on the quality of Branch jewellery - this is my second piece and I just find it a bit flimsy, it is very light and thin whereas on site it looks bold and chunky. The clasp on the necklace comes undone very easily. It does look nice on but unfortunately can't see myself wearing it as much as I envisaged.
I got this at nearly half price but still find it pretty overpriced.

December 29, 2025
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Reply from branchjewellery.co.uk

We are very sad to recieve your 2 star review, as mostly we only get 5 star reviews on our products and services. I can see that you ordered our Oval Link Horn Necklace and we are sorry that you didn't feel the necklace was chunky enough for you. This is handmade from natural horn and there is a lot of work that goes into producing this item, as each link is crafted by hand so we are also sorry to hear you felt this item was overpriced. We are very lenient with our returns policy, so please return this item and we will send you a full refund. If you would like further info on how to return this then please email us and we will be happy to help.

Rated 5 out of 5 stars

Beautiful pieces

Amazing, beautiful quality products. I have bought these bracelets and earrings as gifts for so many friends. The wooden and the buffalo horn are both just so beautiful. Each friend is over the moon and wears all the time. I love them.

November 19, 2025
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Reply from branchjewellery.co.uk

What a lovely review. Thank you so much. This makes us so happy to know our customers love our products.

Rated 5 out of 5 stars

totally cool look and comfortable

very nice, which is was real gold!

November 18, 2025
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Reply from branchjewellery.co.uk

Many thanks for taking the time to submit your review. 5 stars at that!. We are so pleased you were happy with your order.

Rated 5 out of 5 stars
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Reply from branchjewellery.co.uk

Woo Hoo. Thanks for sharing your 5 star review with us. We are so pleased you were happy with your earrings.

Rated 4 out of 5 stars

Good quality nice item, a little daintier than expected.

Ordered an item on sale. Found it good value and the quality was nice. The picture of the item on the model made it look a little bigger and chunkier than it actually is, although the measurements given were correct on the item description.

November 25, 2025
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Reply from branchjewellery.co.uk

Many thanks for your review. We are pleased to hear you were happy with the qaulity and value of our pieces.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Beautiful jewellery.

November 24, 2025
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Reply from branchjewellery.co.uk

Thank you so much for your 5 star review. We are happy you were pleased with your purchase.

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