branchjewellery.co.uk Reviews 

59
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the beautiful and unique products, often highlighting their natural materials and excellent design. Reviewers frequently mention the jewellery is light and comfortable to wear, attracting many compliments. The delivery service is consistently described as quick and efficient, with many appreciating the lovely and well-presented packaging. However, some customers also noted that the items occasionally appeared different from their online representation, sometimes feeling lighter or thinner than expected, or wishing for different materials.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the beautiful design, unique nature, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the jewelry as gorgeous, beautifully... See more

Delivery service

People report positive experiences with delivery service, consistently highlighting its speed and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful products made from natural materials . These earrings are made from horn and are completely as described . Lovely website , run by lovely people from whom I’ve bought many items since I disc... See more

Company replied

Rated 5 out of 5 stars

Branch was recommended to me by a friend as I love statement jewellery in bold colours and wood. Right up my street. I got two pairs of earrings (large wood links and bright blue hoops, along with a m... See more

Company replied

Rated 5 out of 5 stars

Ordered a ring for my niece for Christmas, so won't have her reaction for a while! However, I absolutely love it and am very confident she will too. More beautiful in reality than online. Lovely packa... See more

Company replied

Rated 5 out of 5 stars

The jewellery style and accent colours used are beautiful, I love the ethics behind the jewellery too. So many admiring comments about my buffalo horn cuff bangle, love it it’s my go to accessory.... See more

Company replied


Company details

Information provided by various external sources

Official website of UK designer jewellery brand Branch Jewellery. Famed for their handmade wooden jewellery. If you are looking for a wooden gift, a fifth wedding anniversary present or just love jewellery made from wood then you've come the right plac...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

59 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(59)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Beautiful and bold

Branch was recommended to me by a friend as I love statement jewellery in bold colours and wood. Right up my street. I got two pairs of earrings (large wood links and bright blue hoops, along with a matching blue/black ring and two beautiful wooden dome rings. I love them.

August 26, 2025
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Reply from branchjewellery.co.uk

Helen thank you so much for your wonderful review. We are so so happy you love our products,. Thank you so much for taking the time to write this review

Rated 5 out of 5 stars

My order arrived in beautiful…

My order arrived in beautiful packaging, revealing jewellery that surpassed my expectations.

I shall be ordering again!

September 2, 2025
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Reply from branchjewellery.co.uk

Thank you Denise for your lovely review. This has made our day. So pleased you were happy with everything.

Rated 5 out of 5 stars

Highly recommended

Excellent service and fabulous jewellery with ethical credentials. Can highly recommend this lovely brand.

August 26, 2025
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Reply from branchjewellery.co.uk

Thank you so much, Julie for your wonderful review. This makes us happy. :-)

Rated 5 out of 5 stars

Although the bracket was too small for…

Although the bracket was too small for me it was beautiful .
No problems with refund unlike some bigger company's.

July 31, 2025
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Reply from branchjewellery.co.uk

Many thanks for your 5 star review Brenda. We do offer different sizes in some cuffs, so if you would ever like to try another then please drop us a message and we will help to find the perfect size for you.

Rated 5 out of 5 stars

Such a lovely necklace

Such a lovely necklace. Beautifully wrapped and speedily delivered.

July 28, 2025
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Reply from branchjewellery.co.uk

Thank you so much Penny. We are so pleased you are happy with your necklace and our service.

Rated 4 out of 5 stars

Nice ring and good quality all the same, but just not advertised

Ordered the black and ‘chartreuse’ (limey/yellow) size medium ring in the sale.
Prompt postage and safe packaging.
The chartreuse yellow was not as described or as depicted in the ad, but more of a sunflower/regular yellow.
The medium size was a bit too snug for my average sized middle finger I had planned on wearing it on.
All worked against me so had to return at my own cost. Prompt acknowledgment of the rings return and refund however.
Nice ring and good quality all the same, but just not as advertised

June 30, 2025
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Reply from branchjewellery.co.uk

Many thanks for your review Emma and sorry to hear the colour wasn;t to your liking. Each season we do introduce new colours, so keep your eye out.

Rated 5 out of 5 stars

Love Branch!

Ordered quite a lot from this company and always love the items. Good quality and fast shipping.

June 30, 2025
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Reply from branchjewellery.co.uk

Thank you Karen that means the world to us

Rated 5 out of 5 stars

The products are stylish

The products are lovely, very stylish and good quality, if a little expensive, but you can drop on in the sale.
I had some earings with a faulty back, the service was brilliant and they replaced it and sent spares with no quibble at all.

June 26, 2025
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Reply from branchjewellery.co.uk

Thank you Angela, We are so pleased you are happy with our peices and our service

Rated 5 out of 5 stars

The jewellery was lovely and delivered promptly.…

The jewellery was lovely and although I had a small problem, it was solved very promptly with replacement. Very helpful and pleasant company to buy from.

June 26, 2025
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Reply from branchjewellery.co.uk

Thank you so much for your 5 star review Ruth, and so happy we could resolve your issue quickly.

Rated 5 out of 5 stars

Branch Jewellery offers affordable quality

I have had Branch Jewellery ship items to me in the U.S. on four different occasions. Each time, there is email confirmation of purchase, order preparation, carrier confirmation of shipment and then delivery.

I am very pleased with the quality and pricepoint of jewelery purchased. The only drawback is shipping cost of of an exchange/return. (A size chart would be helpful.) From the United States,the return/exchange size shipping may equal the purchase price.

June 6, 2025
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Reply from branchjewellery.co.uk

Hi Sharon. Many thanks for your review and feedback. I am pleased you love our products and happy with our service.

There is actually a ring size chart on our website. Just search Ring Sizing within the search bar on our website.

We are constantly looking for more cost-effective shipping rates to the USA, which can also supply a safe and secure delivery method. We hope to be able to offer this soon.

Mnay thanks once again for your positive review.

Rated 5 out of 5 stars

Coral earrings

I was so pleased with my earrings from Branch. They arrived promptly, beautifully packaged and were as beautiful as I’d hoped.

June 5, 2025
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Reply from branchjewellery.co.uk

Thank you Sharon for your lovely review, we are so please you are happy with your earrings :-)

Rated 5 out of 5 stars

Excellent products and staff too

Staff amazing very helpful and at the end of the phone yo assist

Love all jewellery well worth the cost and I have purchased numerous pieces

June 6, 2025
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Reply from branchjewellery.co.uk

So happy we could help over the phone Pauline and so happy you are pleased with your purchases. Many thanks for your lovely review.

Rated 5 out of 5 stars

Not cheap but nice quality

Nice earrings arrived well packaged.

June 6, 2025
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Reply from branchjewellery.co.uk

Thanks Tracey. We are pleased you are happy with our products and the quality. Many thanks for your review. :-)

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