branchjewellery.co.uk Reviews 

59
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique products, often made from natural materials, which frequently exceed expectations and receive many compliments. People appreciate the high quality and craftsmanship, noting the items are well-made and offer good value. Reviewers frequently highlight the fast, smooth, and efficient delivery service, with items arriving quickly and beautifully packaged. Many consumers also enjoy the wide variety of styles, colors, and materials available, finding plenty of choices to entice them.

What people talk about most

Product

Consumers find the products to be beautiful, unique, and of good quality, often exceeding expectations upon... See more

Quality

Customers had positive experiences with quality, frequently describing the jewelry as gorgeous, beautifully... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful products made from natural materials . These earrings are made from horn and are completely as described . Lovely website , run by lovely people from whom I’ve bought many items since I disc... See more

Company replied

Rated 5 out of 5 stars

Branch was recommended to me by a friend as I love statement jewellery in bold colours and wood. Right up my street. I got two pairs of earrings (large wood links and bright blue hoops, along with a m... See more

Company replied

Rated 5 out of 5 stars

Ordered a ring for my niece for Christmas, so won't have her reaction for a while! However, I absolutely love it and am very confident she will too. More beautiful in reality than online. Lovely packa... See more

Company replied

Rated 5 out of 5 stars

The jewellery style and accent colours used are beautiful, I love the ethics behind the jewellery too. So many admiring comments about my buffalo horn cuff bangle, love it it’s my go to accessory.... See more

Company replied


Company details

Information provided by various external sources

Official website of UK designer jewellery brand Branch Jewellery. Famed for their handmade wooden jewellery. If you are looking for a wooden gift, a fifth wedding anniversary present or just love jewellery made from wood then you've come the right plac...


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(59)

49 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love!

Love, love, love this brand!
All beautiful and tactile, it looks chunky but is very light and comfortable to wear.

January 27, 2026
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Reply from branchjewellery.co.uk

What a lovely, lovely review. Thank you. This means the world to us.

Rated 5 out of 5 stars

Stylish and unique…

From searching to choosing, clicking to receiving Branch was a delight. A fab place to look for jewellery that is unique and with a service that matches the quality of the items you can't go wrong.

January 28, 2026
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Reply from branchjewellery.co.uk

Wow! Thank you. This has made us so happy. We are small brand and this feedback is just amazing. You've made our day!

Rated 5 out of 5 stars

Beautiful products made from natural…

Beautiful products made from natural materials . These earrings are made from horn and are completely as described . Lovely website , run by lovely people from whom I’ve bought many items since I discovered them about 20 years ago in Spitalfields market.

January 26, 2026
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Reply from branchjewellery.co.uk

My goodness, what a lovely review. Thank you so much. How lovely to know you have been purchasing from us since our days at Spitalfields Market. :-)

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery with a lovely, natural feel and a satisfying weight. Delivery was prompt as well. I’ll definitely be buying again!

January 30, 2026
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Reply from branchjewellery.co.uk

Many thanks Natasha for your lovely reveiw. We are a small brand and this means the world to us. :-)

Rated 5 out of 5 stars

Stand out design.

Lovely unusual jewellery. Sustainable materials. Very reasonable price. Great range of goods (materials and colours).

January 26, 2026
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Reply from branchjewellery.co.uk

Thank you Allyson. This is a lovely review and we are so happy you love our peices

Rated 5 out of 5 stars

Beautiful products

Beautiful products with great ethical credentials. I love the variety of styles and colours used in the products, lots to entice.
The customer service and delivery is excellent from Branch jewellery.

December 30, 2025
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Reply from branchjewellery.co.uk

Thank you so much for your lovely review. This make us so happy. :-)

Rated 2 out of 5 stars

Feels cheap and clacky

The item was delivered quickly and packaged nicely. However I'm not convinced on the quality of Branch jewellery - this is my second piece and I just find it a bit flimsy, it is very light and thin whereas on site it looks bold and chunky. The clasp on the necklace comes undone very easily. It does look nice on but unfortunately can't see myself wearing it as much as I envisaged.
I got this at nearly half price but still find it pretty overpriced.

December 29, 2025
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Reply from branchjewellery.co.uk

We are very sad to recieve your 2 star review, as mostly we only get 5 star reviews on our products and services. I can see that you ordered our Oval Link Horn Necklace and we are sorry that you didn't feel the necklace was chunky enough for you. This is handmade from natural horn and there is a lot of work that goes into producing this item, as each link is crafted by hand so we are also sorry to hear you felt this item was overpriced. We are very lenient with our returns policy, so please return this item and we will send you a full refund. If you would like further info on how to return this then please email us and we will be happy to help.

Rated 5 out of 5 stars

Beautiful pieces

Amazing, beautiful quality products. I have bought these bracelets and earrings as gifts for so many friends. The wooden and the buffalo horn are both just so beautiful. Each friend is over the moon and wears all the time. I love them.

November 19, 2025
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Reply from branchjewellery.co.uk

What a lovely review. Thank you so much. This makes us so happy to know our customers love our products.

Rated 5 out of 5 stars

totally cool look and comfortable

very nice, which is was real gold!

November 18, 2025
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Reply from branchjewellery.co.uk

Many thanks for taking the time to submit your review. 5 stars at that!. We are so pleased you were happy with your order.

Rated 5 out of 5 stars
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Reply from branchjewellery.co.uk

Woo Hoo. Thanks for sharing your 5 star review with us. We are so pleased you were happy with your earrings.

Rated 4 out of 5 stars

Good quality nice item, a little daintier than expected.

Ordered an item on sale. Found it good value and the quality was nice. The picture of the item on the model made it look a little bigger and chunkier than it actually is, although the measurements given were correct on the item description.

November 25, 2025
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Reply from branchjewellery.co.uk

Many thanks for your review. We are pleased to hear you were happy with the qaulity and value of our pieces.

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Beautiful jewellery.

November 24, 2025
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Reply from branchjewellery.co.uk

Thank you so much for your 5 star review. We are happy you were pleased with your purchase.

Rated 5 out of 5 stars

More beautiful than online.

Ordered a ring for my niece for Christmas, so won't have her reaction for a while! However, I absolutely love it and am very confident she will too. More beautiful in reality than online. Lovely packaging, just delighted with my purchase.

October 30, 2025
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Reply from branchjewellery.co.uk

Kathleen, Thank you so much for your lovely review. We are so pleased you are happy with your purchase and hope your Neice loves her ring.

Rated 5 out of 5 stars

Nice earrings

Earrings arrived quickly by Royal Mail and were nicely packaged. They were as described and the recipient will love them as a Christmas gift.

October 28, 2025
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Reply from branchjewellery.co.uk

Christine, So pleased your earrings arrived safely and you were happy with your purchase. Many thanks for your review.

Rated 5 out of 5 stars

Beautiful earrings

Beautiful earrings. Nice and light to wear but look so beautiful on. Love them.

October 27, 2025
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Reply from branchjewellery.co.uk

Christine, Thank you so much for your lovely review. We are so pleased to hear you are happy with your earrings.

Rated 5 out of 5 stars

Beautiful jewellery

Beautiful jewellery. Good quality . Fast delivery . Will be buying again

October 1, 2025
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Reply from branchjewellery.co.uk

Lisa, Thank you so much for your lovely review. We are so pleased you were happy wiht your purchase.

Rated 5 out of 5 stars

Rare originality

well made, original jewellery. Be prepared for people to enquire where it's purchased. Comfortable and aesthetically pleasing. Chef's kiss!

October 1, 2025
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Reply from branchjewellery.co.uk

Thank you so much for your lovely review. We are so happy that you were happy with your purchase.

Rated 5 out of 5 stars

Speedy transaction

Speedy transaction, beautiful bracelet, thank you

September 25, 2025
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Reply from branchjewellery.co.uk

Louise, Thank you so much for your lovely review. We are so pleased you are happy with your purchase

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