Brandecosse Reviews 206

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, often highlighting their comfort and durability right out of the box. Many appreciate the fast and efficient delivery service, with orders frequently arriving sooner than expected. The overall service, including helpful advice and quick responses to inquiries, also receives high commendation, making the purchasing process smooth and pleasant. However, some people mentioned minor issues such as a slight delay in receiving tracking information or the aftercare kit arriving separately. A few reviewers also found the sizing to be on the smaller side or noted that the boots might require some breaking in, particularly for wider feet.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as well-made,... See more

Quality

Reviewers highlight positive aspects of quality, noting that the boots appear well-made, are of good quality,... See more

Delivery service

People report positive experiences with delivery service, highlighting quick and efficient arrivals, with... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed and efficiency. Customers... See more

Order

Users describe positive interactions with order, with many reviewers finding the ordering process simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

These boots were delivered in good time and are exactly as described. I have been putting them through their paces over the last 2 weeks, lots of mud, hills, tarmac and lots of water. I have had numer... See more

Rated 5 out of 5 stars

What a fantastic company to deal with. Great advice on the telephone prior to placing my order and then my Capriolo boots arrived within 48 hrs. I’ve now walked about 20 miles in them and they are in... See more

Company replied

Rated 5 out of 5 stars

Quick delivery perfect when my old other branded boots split on Wednesday and I was wearing my new brandcosse boots on Saturday! Didn’t have time to break them in lucky for me they felt like slipper... See more

Rated 5 out of 5 stars

Purchased my first pair about four years ago, they were comfort from the word go, I wear them quite regularly and each time there comfort surprises me. When I saw the limited edition boot I could not... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Clothing Supplier

Written by the company

Brandecosse is a British footwear brand rooted in the Galloway Hills of Scotland, built on over 40 years of shoemaking expertise. Family-founded and driven by a passion for the outdoors, we create premium walking, hiking and hunting boots designed to go the distance. Blending traditional craftsmanship with modern performance, every pair is made with purpose — to be worn in, not worn out. We focus on durability, comfort, and timeless design, producing footwear that supports real adventures in real conditions. At Brandecosse, we believe in buying better and buying less. Our boots are made to stand the test of time, delivering reliable performance and enduring quality with every step. Season after season. Year after year.


Contact info

4.8

Excellent

TrustScore 5 out of 5

206 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Build quality is excellent

Having read positive reviews on Brandecosse web site I thought I'd buy and try. Last few pairs bought from other boot companies have not been great quality and wore out far sooner that I expected. To date I've just had these boots out a few times, so it's early days, but they are light, comfortable, and build quality is excellent.

March 10, 2025
Rated 3 out of 5 stars

Products easy to order and pay for

Products easy to order and pay for, prompt delivery. Good quality products.
Only Problem was that the courier left the package on the grass by the front door when he could have left it in the carport at the back of the house.
The order was not for the Crown Jewels but it would have been a problem for all if stolen.

March 3, 2025
Brandecosse logo

Reply from Brandecosse

Thank you for your order and feedback. We're glad you’re happy with our products but sorry about the delivery issue experienced with Royal Mail. Unfortunately, this is something out of our control but we will raise this concern with our delivery partner directly. I would suggest speaking to your delivery driver/depo to stop this happening in the future.

All the best,
Josh

Rated 5 out of 5 stars

Amazing A*

It was a great experience and the boots are absolutely brilliant. A* service.

February 27, 2025
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Reply from Brandecosse

Thank you very much, enjoy your boots!

Rated 5 out of 5 stars

Great boots

Great boots, and great service. Just bought my third pair.

March 6, 2025
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Reply from Brandecosse

Thank you very much, enjoy your boots!

Rated 1 out of 5 stars

Basically a total nightmare from start…

Basically a total nightmare from start to so far as i still am not in possession of the item that i ordered. I paid for the express delivery via UPS - a big mistake. They have allegedly tried to deliver 3 times but have received no communication from them. Despite not saying it anywhere the items need to be signed for. I then have to drive a 20 mile round trip to retrieve the items that i paid express delivery on only for another UPS lash up as they've overstickered my name and booked it in under the UPS depot managers name. So the shop doesn't have anything under my name.
Basically it seems that no-one is particularly interested. I cannot comment on the footwear but Brandecosse need to review their instructions and their delivery partners as they are a very poor reflection of the service of the company and therefore their products

February 28, 2025
Brandecosse logo

Reply from Brandecosse

We’re very sorry to hear about your frustration regarding the delivery of your order. We completely understand how frustrating this must have been for you, and we appreciate the opportunity to clarify what happened.

You selected next-day delivery, and as per our terms and conditions, all parcels require a signature due to the high value of the parcel. Throughout the process, we kept in regular contact with you and informed you that your parcel had been taken to a local collection point on the day of delivery due to nobody being available to sign for the parcel. We also provided you with the tracking number so you could check its status directly with UPS.

Unfortunately, UPS mistakenly covered your name with a sticker when processing the parcel, which meant the shop was unable to locate it under your name. This was entirely out of our control, but we completely understand how frustrating it must have been. We are now raising this issue with UPS to prevent it from happening again.

We appreciate your feedback and are always looking to improve our processes. If you need any further assistance, please don’t hesitate to reach out to our team.

All the best,
Josh

Rated 5 out of 5 stars

Great customer service

I have 3 pairs of their boots and my wife has 2 pairs. I had a leak after 9 months of hard wearing of one of the pairs. Contacted customer service and boots were replace after they tested them without question.
Great customer service and all the other boots are fantastic.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

Really a quality product

Really a quality product, been wearing them for various days shooting, stalking and beating. They give excellent ankle support over rough ground and handle even deep water with ease. I hope for many years use.

January 2, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Finally took the plunge back in the summer, and bought the long coveted Cervo Rossos for shooting. These boots, and the folks that sell them are absolutely first class. Not quite comfy out of the box, but worn around the garden for a couple of weeks here and there was all it took to turn these into possibly the best shooting boots I've ever owned. Customer service is spot on too. Highly recommended.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

I'm very happy and so are my feet!!

Boots arrived on time and quality was as described. Wore them last week whilst exploring the Pentland Hills and hadn't broken them in beforehand. Very comfortable and fully supportive. Would recommend them and will definitely buy from here in the future.

September 2, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Product and Service

The Brontolare High 11″
After speaking to Jane via email and on the telephone, I bought the Brontolare 11" boot. If you want a wide fitting, super comfortable, extremely well made boot these are definitely for you. I'm a size 12 and have had so many of the well known branded "hunting" boots. All have been too narrow and needed breaking in, and honestly quite poor quality for a lot of money. These boots are superb straight out of the box. Having walked over 6 miles on the hill on day one, I am just amazed by their incredible comfort and support. A cracking boot. Superb service, super fast delivery. I don't write many reviews, but these boots deserve the effort. My go to boot from now on. Thanks Jane for all your help.

October 23, 2024
Unprompted review
Rated 4 out of 5 stars

Capriolos

Purchased Capriolos
Like everyone else, a great experience dealing with the company and took their advice to go up a half side to accommodate my wide feet which they did comfortably. I've worn them most days for the last 2 months covering up to 12 miles per day and they're a really great, lightweight summer boot and suitable for most moderate terrains. Today was the first time I tried them on wet grass (light drizzle all day) and my feet were damp after 3 miles and completely wet after 5. A bit disappointed but then not much handles long wet grass all day.

July 20, 2024
Unprompted review
Rated 5 out of 5 stars

great boots

Received great service and quick delivery time,boots are superb quality and the most important to me were very comfortable out the box.

March 1, 2024
Unprompted review
Rated 5 out of 5 stars

I bought these Capriolos after buying a…

I bought these Capriolos after buying a pair of Bontolares last year, as didn't need the latter for the summer.
Capriolos comfortable out of the box and feel suitably substantial for the better(?) weather.
Brandecosse have been a pleasure to deal with, answering any queries quickly and both pairs of boots arrived earlier than expected.
Both company and boots come highly recommended by me

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Absolute gems

I purchased a pair of Capriolo boots, in tobacco, and they are really quite superb. I have wide feet and have to choose my outdoor footwear carefully. Normally, I'm a size 44 (10) and with boots I look for a 10.5. I ordered the 10.5 size and this was right. Size up if you are uncertain, particularly if wearing thicker walking socks. The Capriolos have a good, positive lacing system which allows one to draw the boots' uppers around your feet loosely or more tightly, which is great with my feet! I start the day loose and then lace up a little tighter as I go. The Capirolos are a light, yet robust boot. I wear them to walk into town, or on the hills where they are grippy, wter resistant and very comfortable. A cracking boots: and fantastic customer service too. Brandecosse field every query, e mail, and deal with issues promptly. Fiver Stars!

March 17, 2024
Unprompted review
Rated 5 out of 5 stars

Great all round

Great customer service - emails answered quickly and with useful information. Boots are fantastic. They did take a good few miles to break in but are now very comfortable and supportive. The cleaning kit is also very good. Everything you need to ensure expensive boots are looked after and brought back to their good looks!

January 3, 2024
Unprompted review

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