they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.
Company replied
Location
Switch locationUnit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS Gateshead, GB
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See what reviewers are saying
Very competitive price for hire of an electric wacker plate. Staff very friendly and helpful rearranging dates when I had to cancel original hire date. Plate immaculately clean. Staff helped me manoeu... See more
Company replied
Requested for solid tines on the aerator that I hired, however, it came with hollow ones. One of the tines broke so had to go back for a replacement but couldn't get this sorted for 24 hours. Was offe... See more
Company replied
Staff always go above and beyond to help. I've only hired a few times from this store using collection, but it's so easy to do online. They'll also help you get the stuff into the car. A bit of... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 8, 256 Kingsway North, Team Valley Trading Estate, NE11 0JS, Gateshead, United Kingdom
- 0191 482 0342
4.7
Excellent
46 reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brandon Hire Station - Gateshead
Hi David, thank you for your positive review. We're pleased to hear that you received professional and friendly service from our Gateshead team. Kind regards, the Brandon Hire Station team.
Great experience
Great experience, the guys there were very helpful, really good customer service
November 3, 2025
Reply from Brandon Hire Station - Gateshead
Hi Lucy, thanks for your positive review. We're pleased to hear that you had a great hire experience and were happy with the helpful service you received from our Gateshead team. Kind regards, the Brandon Hire Station team.
they went above and beyond to be…
they went above and beyond to be helpful. They got me what I needed on time (although didn’t send me a notification when it arrived). But as a first time customer, I would definitely use them again.
October 21, 2025
Reply from Brandon Hire Station - Gateshead
Hi Matt, thank you for your review. It's great to know that you had such a positive experience with our team, who supported you with sourcing the equipment you needed on time. We apologise for the lack of notification concerning the delivery and any inconvenience this might have caused. Thank you for choosing to hire with us and we look forward to supporting you again in future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Gateshead
Hi Ed, thank you for your review. We're happy to hear that you received excellent service during your recent hire and found our collection and return process easy. Kind regards, the Brandon Hire Station team.
Great staff at the Gateshead depot
Great staff at the Gateshead depot, very friendly and helpful. Machine did a great job and good value hire
September 10, 2025
Reply from Brandon Hire Station - Gateshead
Good morning, thank you for your review about your recent experience with our Gateshead branch. We're pleased to hear that you found our team friendly and helpful and that you had a great experience with our equipment. We appreciate your feedback and hope we can assist you again in the future! Kind regards, the Brandon Hire Station team.
Easy online booking
Easy online booking, polite handover and good quality well maintained tool. I will be back
September 19, 2025
Unprompted review
Reply from Brandon Hire Station - Gateshead
Hi Garath, thank you for your feedback. We’re pleased to hear you found our online booking straightforward and experienced polite service from our team with good quality, well-maintained tools. We look forward to welcoming you back for your future projects! Kind regards, the Brandon Hire Station team.
Staff answers phone quickly
Staff answers phone quickly. Very helpful in answering queries.
July 21, 2025
Reply from Brandon Hire Station - Gateshead
Hi, thank you for your review. We're pleased to hear our team are quick to answer your calls and helpful when assisting with your queries. We appreciate your feedback and hope to support you again soon. Kind regards, the Brandon Hire Station team.
Outstanding
I’ve used Brandon Hire several times in recent weeks and from booking to collection after use I can’t fault their service
July 14, 2025
Reply from Brandon Hire Station - Gateshead
Hi Craig, thank you for your review and being a valuable customer with us. We're pleased to hear that you have received faultless service from our teams and hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Brandon Gateshead
helpful and informed staff. Dealt with a small problem with the equipment quickly and efficiently.
June 10, 2025
Reply from Brandon Hire Station - Gateshead
Hi John, thank you for your positive review of our Gateshead branch. We're glad to hear that the team quickly resolved an issue with the equipment and provided helpful and knowledgeable service throughout your hire. We hope we will see you again soon. Kind regards, the Brandon Hire Station team.
The company responded immediately to us…
The company responded immediately to us when we realised that pieces had been damaged by a previous hirer and they replaced the equipment immediately when we explained. They also refunded our collection money - could not have asked for better!
May 15, 2025
Reply from Brandon Hire Station - Gateshead
Hi Malcolm, thank you for your feedback about you recent hire. We're really sorry to hear about the issue with the equipment, but we're glad our team quickly sorted a replacement for you. Your feedback is greatly appreciated and we hope we can support you again in future! Kind regards, the Brandon Hire Station team.
Great service and friendly approach…
Great service and friendly approach made it all very easy
March 28, 2025
Reply from Brandon Hire Station - Gateshead
Good afternoon, thank you for your 5-star review! We're glad to hear that you received great service and found our team friendly. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Gateshead
Hi Nigel, thank you for your 5-star review. We're pleased to hear that you received excellent service during your hire. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Excellent kit and great customer…
Excellent kit and great customer service. A pleasure to hire from you.
February 4, 2025
Reply from Brandon Hire Station - Gateshead
Hi, thanks for your review about your recent hire experience. We're glad to hear that you found our kit excellent and received great customer service. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Excellent service from start to finish
Excellent service from start to finish. Only hire company to have the weed/moss brush in the UK. Prompt delivery and collection.
January 21, 2025
Reply from Brandon Hire Station - Gateshead
Good afternoon, thank you for your review. We're happy to hear that you were pleased with our service and found our prompt delivery and collection to your satisfaction. Kind regards, the Brandon Hire Station team.
Very helpful,delivery and collection on…
Very helpful,delivery and collection on time and no fuss
October 29, 2024
Reply from Brandon Hire Station - Gateshead
Hi George, thank you for your 5-star review. We're delighted to hear that you found our delivery and collection service timely and hassle-free. Kind regards, the Brandon Hire Station team.
Fantastic service
Excellent service. Great help by lad at the base to ensure I could get the wonder splitter delivered for the weekend still after realising I wouldn't be able to get it home.
October 15, 2024
Reply from Brandon Hire Station - Gateshead
Hi PT, thank you for your feedback! We're happy to hear that you received excellent service and that our team was able to ensure the splitter was delivered in time for the weekend. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Gateshead
Hi Kevin, thank you for your 5-star review. We're happy to hear that you found our service professional from start to finish. Kind regards, the Brandon Hire Station team.
If only everything worked as well as this order.
I ordered some equipment to be delivered for a weekend in the garden. Delivered on time, everything worked as expected and job completed successfully.
September 17, 2024
Reply from Brandon Hire Station - Gateshead
Hi John, thank you for your 5-star review. We're pleased to hear that the equipment was delivered on time and worked as expected, helping you complete your garden project successfully! Kind regards, the Brandon Hire Station team.
Good rental & product
Great price and the equipment was in first class condition. Service from the branch was great. Couldn’t fault them.
August 30, 2024
Reply from Brandon Hire Station - Gateshead
Hi Tony, thank you for your 5-star review! We're delighted to hear that you found our prices competitive and our equipment in excellent condition. It's great to know that you were pleased with the service from our branch. Kind regards, the Brandon Hire Station team.
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