Brandon Hire Station - Guildford Reviews 

54
TrustScore 5 out of 5

4.8

9A Woodbridge Meadows,, GU1 1BA Guildford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Quality tools/machinery/gear, and great service from the guys at Brandon Hire. The order was ready for collection at the booked time, and was easy to arrange with the booking and subsequent issuing of... See more

Company replied

Rated 5 out of 5 stars

Extremely good experience. Dealt with actual people that were genuinely helpful and moved things around to find a solution to a last minute request I had - thank you Chris & Martin. Will be my first... See more

Company replied

Rated 5 out of 5 stars

Had one post hole to dig, about 150mm down just solid concrete, tried with bolster chisel and hammer no effect. Phoned Guildford branch at about 1.30pm, really helpful staff, they had a Heavy Duty Ele... See more

Company replied

Rated 1 out of 5 stars

Absolute scammers, have an account with this company which is not worth any loyalty at all, have hired some large generators in the last couple of months, been ripped of on all occasions, they charge... See more

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • 9A Woodbridge Meadows,, GU1 1BA, Guildford, United Kingdom

  • 01483 505188

4.8

Excellent

TrustScore 5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(54)

656 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly to deal with

Very friendly to deal with. Tool required was well maintained and delivered when promised and collection was also flawless.

March 26, 2024
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Hi Peter, thank you for your positive feedback! We're delighted to hear that you found our team friendly and the tool well-maintained. It's great to know that the delivery and collection processes went smoothly for you. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

It was a great experience

It was a great experience, Martin the store manager was super helpful, I will definitely use their services again.

March 19, 2024
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Hi Celso, thank you for your 5-star review. We're pleased to hear that Martin from our Guildford team provided you with excellent service during your visit. We appreciate your feedback and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

They were very helpful with delivery…

They were very helpful with delivery timing Both delivery and collection drivers were polite.

February 13, 2024
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Hi Anthony, thank you for your 5-star review. We're delighted to hear that our delivery and collection drivers provided helpful and polite service. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.

Rated 3 out of 5 stars

Rude manager

This could be 5 stars, but…
The price was great, tool availability great, ease of hiring online mostly great, although the site doesn’t work on iPad so I had to do it on mobile.
What knocks off stars is the demeanour of the manager. Firstly he insisted on making me wait to be served by him despite the lad on the till clearly being ready to do so. Secondly he was condescendingly sexist “Have you used one of these before madam? No, I didn’t think so.” Thirdly, he shouted at the lovely man who went to get the tool for pulling it across the floor (he hadn’t heard him say put it on a trolley). At the top of his voice. In front of customers. It was shocking and embarrassing. He could have spoken to him later, not yelled at him like a naughty kid in front of a load of people. No way to treat staff. I sympathised with the guy while he was taking my tool out to the car, just because I wanted him to know that was inappropriate and I felt for him.

January 3, 2024
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Hi Luci, thank you for making us aware of this. We're very sorry to hear that our service was not up the high standard we expect and apologise that you did not receive the friendly and supportive service that our teams usually deliver. We will pass your feedback on to ensure these issues are addressed. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Good overall service

Helpful on the phone, products available on time, worked well, cost ok.

December 14, 2023
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Hi Tim, thank you for your 5-star review. We're glad to hear that our team were helpful and that you found our products and collection service reliable. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish hiring cement mixer and vibrating plate:
- competitively priced
- well maintained equipment
- timely delivery & collection
- good communication

Would definitely recommend and use Brandon Hire again.

Thank you.

August 7, 2023
Rated 1 out of 5 stars

Absolute scammers

Absolute scammers, have an account with this company which is not worth any loyalty at all, have hired some large generators in the last couple of months, been ripped of on all occasions, they charge what they like and rip you off on the fuel. it would have been cheaper just ordering on line without an account.
Have now closed as have about 3 other hire companies near by which offer a good service. you have been warned check price before hiring from this company.

July 31, 2023
Unprompted review
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Hi Darren, thank you for your feedback. We are very sorry to hear that you were not satisfied with our services and did not feel our prices were competitive. We are sorry to lose you as a valuable customer. If there is anything we can do to rectify this please get in touch. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Guildford depot

Guildford branch were excellent, friendly, gave great advice and help - probably couldn’t have been more helpful -Martin in particular helped me get the job done by the required deadline as a result.

June 27, 2023
Unprompted review
Rated 5 out of 5 stars

The best company to hire equipment by far!

We had a 100% service, quick and easy to hire, delivery wad sharpish and finished the job quicker than expected and the stump grinder was collected the same day!! All instructions visible and made the job so much easier!! We would 100% recommend and if in the future we need to hire any heavy equipment we know the place to go!!

May 26, 2023
Rated 5 out of 5 stars

Good reliable service

Hired a cordless angle grinder from the Guildford branch. Was quickly brought up from another branch. Tool worked a treat as I used it over the weekend to strip a metal garage door. Good products, good service and good advice on how to get best results.

June 24, 2023
Unprompted review
Rated 5 out of 5 stars

Easy hire and friendly service

I hired a floor sander and floor edging sander from the Guildford depot. The rates of hire were very competitive and the process of booking everything on line extremely straight forward. We ended up hiring the edging sander from the store after realising that we should have hired this at the beginning of the job! Martin made this very easy and was so helpful from start to finish. I would definitely recommend Brandon Hire.

May 1, 2023
Unprompted review
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Good morning Jacqueline, thank you for leaving us a 5* review. I will pass your feedback onto Martin and the Brandon Hire Station branch staff, it's great that they were helpful when hiring the floor sander and floor edging sander, we hope to see you again in the future

Rated 5 out of 5 stars

Very good service and functioning…

Very good service and functioning equipment

March 24, 2023
Brandon Hire Station - Guildford logo

Reply from Brandon Hire Station - Guildford

Good morning Robin, thank you for taking time to review us, it's great to hear that the Brandon Hire Station offered very good service and equipment as it should be, we hope you hire again soon

Rated 5 out of 5 stars

Hired a turf stripper

Hired a turf stripper. Most competitive price. Delivery driver helped me get the vehicle to the rear - much appreciated. Pick up next day was on time.

February 10, 2023

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