The alarm at this building goes off regularly in the middle of the night , this clearly is not connected properly as no one ever turns up. It’s currently 12:38 on a sunday night and this alarm has bee... See more
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Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... See more
Company replied
Exemplary service from the guys at Brandon. Have hired several items for some garden projects and equipment provided was clean and in good working order. I had a slight issue with a tile cutter (too... See more
Company replied
Visited wheeler St branch Maidstone yesterday to hire a stump grinder. They had got one in for me as theirs was on hire. Staff were very professional, polite, helpful and even helped me load and unloa... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
140 - 154 Wheeler Street, ME14 2UL, Maidstone, United Kingdom
- 0162 267 8985
4.3
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service, helped locate a large generator with no notice. Top guys! Already booked for a future event
July 15, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Brendan, thank you for your 5-star review! We're thrilled to hear that our team provided excellent customer service and helped you locate a large generator on short notice. We look forward to assisting you with your future event. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi, thank you for your 5-star review! We're delighted to hear that you were impressed with our equipment and the service from our team. Kind regards, the Brandon Hire Station team.
Really helpful
Really helpful, friendly, informative people in branch. Great to deal with.
July 10, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Clive, thank you for your positive feedback. We're pleased to hear that you found our Maidstone team to be helpful, friendly, and informative. It was a pleasure serving you, and we hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Brilliant service at Maidstone
Brilliant service at Maidstone. Weekend wacker plate hire. Staff took the time to explain and show me how to use it, lift it etc and couldn’t have been more helpful, even gave me a lift in and out of the car with it. I’ve used Brandon previously and they’ve always been great, I wouldn’t look anywhere else.
July 5, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Matthew, thank you for your positive review about our Maidstone branch! We're delighted to hear that our team provided you with excellent service and assistance during your wacker plate hire. We appreciate your loyalty to Brandon Hire Station and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Top notch
Great experience. Helpful, efficient and friendly staff who explained everything I needed to know before taking away the equipment.
June 28, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Dan, thank you for your 5-star review. We're delighted to hear that you had a great experience with our helpful and friendly team. It's wonderful to know that they explained everything thoroughly to you. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Exceptional service
Exemplary service from the guys at Brandon. Have hired several items for some garden projects and equipment provided was clean and in good working order. I had a slight issue with a tile cutter (too small) and was replaced immediately,no questions asked, for a larger one with new blade. Fair prices and will certainly be using again when the time comes
Hire with confidence folks
May 16, 2024
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Neil, thank you for your positive review and for choosing Brandon Hire Station for your garden projects. We're glad to hear that our Maidstone Wheeler Street team provided exemplary service and promptly resolved the issue with the tile cutter. We appreciate your feedback and look forward to assisting you with your future equipment hire needs. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Sara, thank you for your 5-star review. We're delighted to hear that you found our service incredibly efficient and our prices competitive. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.
Great customer service and prices …
The guys were extremely approachable and really knew their knowledge. We will definitely be using this shop again and recommend to all our friends. Also fair prices for what you get.
Highly recommended
May 2, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Dale, thank you for your review and 5-star rating! We're delighted to hear that you found our Maidstone Wheeler Street team approachable and knowledgeable. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
I hired a compactor plate and a disc…
I hired a compactor plate and a disc cutter from the Maidstone Wheeler Street branch this week. Excellent service and advice from the very friendly and helpful staff. Thank you.
April 25, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi, thank you for your positive review. We're pleased to hear that you had an excellent experience at our Maidstone Wheeler Street branch and found our team friendly and helpful. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.
Maidstone branch
I ordered a turf cutter online for a day. Pick up was very easy, the staff loaded into my van for me, drop of again very easy, all paperwork emailed to me. Thought the price was reasonable, and cheaper than most. Very polite and helpful staff.
April 22, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Neil, thank you for your 5-star review. We're pleased to hear that you found our pick-up and drop-off process easy and that our Maidstone team were polite and helpful. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
Fantastic Customer Service
Excellent customer service from this branch. Nothing was too much trouble and they went above and beyond.
April 16, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Susan, thank you for your positive feedback about the service you received at our Maidstone Wheeler Street branch. We're delighted to hear that we were able to exceed your expectations. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Christopher, thank you for your 5-star review! We're delighted to hear that you received great service from our Maidstone Wheeler Street team. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Good service and very helpful with…
Good service and very helpful with product knowledge
February 26, 2024
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Kevin, thank you for your 5-star review. We're delighted to hear that our Maidstone team provided you with great service and offered helpful knowledge about our products. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.
1st class service.
1st class service.
Hired CAT4 scanner and SG at short notice, not a problem, available from Maidstone branch the very next day.
March 8, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Gary, thank you for your positive review. We're pleased to hear that you found our service to be 1st class and that we could accommodate your last-minute hire needs from our Maidstone Wheeler Street branch. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Guys in store very helpful
Guys in store very helpful, tool (tile cutter) was just what I needed thanks!
February 9, 2024
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Samuel, thank you for your 5-star review! We're delighted to hear that our team at our Maidstone Wheeler Street branch was able to assist you with the tile cutter you needed. We appreciate your feedback and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
Total professional service and…
Total professional service and especially the driver
January 23, 2024
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Good morning, thank you for your positive review. We're delighted to hear that you found our service professional, and that our driver exceeded your expectations. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Great help
The fellas at this store were more than helpful, couldnt ask for more! Good genuine blokes, cheers Gents
January 18, 2024
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Cameron, thank you for taking the time to leave such a positive review of our Maidstone Wheeler Street branch. We're delighted to hear that you had such a fantastic experience with the branch team. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Great service from Carl
Great service from Carl. Friendly, efficient and knowledgeable.
November 13, 2023
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Will, thank you for choosing to hire with us. We're pleased to hear that you had a 5-star hire experience and received great service from Carl at our Maidstone Wheeler St branch. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Really friendly and helpful staff
Really friendly and helpful staff. Equipment was ready to pick up when I got there and how to use it was explained to me. Sometimes, as a female it can feel intimidating going in to these types of places but that wasn’t the case here which I really appreciated. I would, and have already, hired from there again.
October 27, 2023
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Annette, thank you for taking the time to leave a review for our Maidstone Wheeler St branch. Our teams are here to offer a welcoming and supportive experience for everyone and we're glad to hear that our Maidstone team were so friendly and accommodating during your hire. Thank you for choosing to hire with us again and we look forward to seeing you in the future! Kind regards, the Brandon Hire Station team.
Very good service- good equipment.
November 1, 2023
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Good morning, thank you for your positive review. We're glad to hear that you had an excellent experience with our team and equipment. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
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