The alarm at this building goes off regularly in the middle of the night , this clearly is not connected properly as no one ever turns up. It’s currently 12:38 on a sunday night and this alarm has bee... See more
Company replied
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Good price, staff gave good instructions on how to use the equipment and extra tips. Equipment functioned well. Didn't use all sanding paper & dust bags and was easy to get a refund when returning the... See more
Company replied
Exemplary service from the guys at Brandon. Have hired several items for some garden projects and equipment provided was clean and in good working order. I had a slight issue with a tile cutter (too... See more
Company replied
Visited wheeler St branch Maidstone yesterday to hire a stump grinder. They had got one in for me as theirs was on hire. Staff were very professional, polite, helpful and even helped me load and unloa... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
140 - 154 Wheeler Street, ME14 2UL, Maidstone, United Kingdom
- 0162 267 8985
4.3
Excellent
72 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service would defiantly use…
Great service would defiantly use again. Carl who served me at Maidstone branch went above and beyond. He was very friendly and informative. The tools which were hired out to me were brand new and the prices were very fair. Would highly recommend!
October 26, 2023
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Jack, thank you for your positive feedback about our Maidstone Wheeler Street branch. We're delighted to hear that Carl and the team were so friendly and informative and that you were impressed with the equipment. Please don't hesitate to get in touch if we can support you again in the future. Kind regards, the Brandon Hire Station team.
Staff extremely friendly and helpful
Staff extremely friendly and helpful, wouldn’t go anywhere else, excellent service every time, cannot fault anything, highly recommend!
October 3, 2023
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Sarah, thank you for taking the time to leave such a positive review for our Maidstone Wheeler St branch. We're delighted to hear that you received excellent service during all of your hires and find the team so friendly and helpful. Thank you for being a valued customer and we look forward to seeing you again soon! Kind regards, the Brandon Hire Station team.
Always a very easy transaction.
Always a very easy transaction.
The guys are all very helpful
September 5, 2023
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Good morning, thank you for your positive feedback about our Maidstone Wheeler St. branch. We're glad to hear that you find the team so helpful and the hire process simple. Thank you for being a valued customer and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Excellent customer service
Excellent customer service and helpful staff. Carl and Rob explained everything in detail about the products and have a depth of knowledge.
September 29, 2023
Unprompted review
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Hi Lee, thank you for your positive feedback and for choosing to hire with us. We're pleased to hear that you found our customer and branch teams so helpful, and that Carl and Rob from our Maidstone Wheeler St. team provided you with all the knowledge you needed. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.
Stump grinder
Visited wheeler St branch Maidstone yesterday to hire a stump grinder. They had got one in for me as theirs was on hire. Staff were very professional, polite, helpful and even helped me load and unload on return. The bonus was the reasonable price. Well done all.
September 27, 2023
Unprompted review
Great service.
September 26, 2023
Unprompted review
Great service every time
It the first time I’ve used this company and every time I have it has been a great experience . Karl especially has been incredibly helpful so I hope this can get him some recognition within the company .
August 27, 2023
Great service
Great service, had a faulty shot nailer and the guys went above and beyond to get a replacement to us the same day. Brilliant work. 👍🏻
September 11, 2023
Unprompted review
The member of staff was helpful Craig
The member of staff was helpful and had a great attitude towards me. Would recommend this branch to anybody.
Keep up the great service
August 25, 2023
Unprompted review
Excellent experience from booking to…
Excellent experience from booking to off hire, helpful staff and very reasonable rates
August 21, 2023
Unprompted review
We would like to give a big shout out…
We would like to give a big shout out to these guys, who were friendly, knowledgable and a great help, even helping us get hired equipment into the boot. Thank you very much for a great service.👏
June 28, 2023
Unprompted review
Carl was brilliant and friendly and…
Carl was brilliant and friendly and very helpful!! A real credit to the shop!!
August 8, 2023
Unprompted review
Wheeler Street, Maidstone
I cannot recommend these guys enough, Rob at Wheeler street always goes above and beyond to help us out. It's as if he loves a challenge.
August 4, 2023
Unprompted review
Brilliant branch
Brilliant branch, Rob can always get what I need in and when I need it.
August 2, 2023
Unprompted review
Awesome service
Awesome service, above and beyond. Thank you for your time and patience and getting us out of trouble on a busy evening. Brandon will be our first port of call for future equipment needs.
Thank you.
July 20, 2023
Unprompted review
Superb customer services
Superb customer services, help cheerful staff.realy need a pay rise.
July 18, 2023
Unprompted review
Very easy to use online
Very easy to use online. Amazingly helpful staff. Whole process was easy. Thank you
May 27, 2023
Easy to book hire online
Easy to book hire online. Staff at tge hire centre very professional and polite.
April 10, 2023
Reply from Brandon Hire Station - Maidstone - Wheeler St.
Good afternoon Mark, thank you for your review. It's great to hear that the staff at the Brandon Hire Station branch were professional and polite. We hope you visit us again soon
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