I was not sure which kind of platform to hire as the one I used last year was a little low for my needs for hedge trimming. Customer service were helpful at directing me to the right product. Delivery... See more
Company replied
Location
Switch locationUnit 3, Cherwell Business Centre, Rowles Way, OX5 1LA Kidlington, GB
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See what reviewers are saying
Despite taking the booking on-line, the local team called about 2 days later to advise that the product wasn't available....they tried to locate an alternative but said there were none locally. T... See more
Company replied
Kind and courteous staff, excellent delivery and pickup, superb tool quality, very good price and the fence post puller worked perfectly and got the job done extremely quickly. Many thanks to Oxford... See more
Company replied
Hired a wall chaser from Brandon Hire, chaser was in good condition, fitted with two new blades that went through my wall like butter and hoover attachment was pretty much dust free. Really helpful st... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 3, Cherwell Business Centre, Rowles Way, OX5 1LA, Kidlington, United Kingdom
- 01865 378 597
4.4
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incredibly knowledgeable and helpful…
Incredibly knowledgeable and helpful staff. For an idiot like me who knew little about what they were doing their calm, non judgemental approach was a godsend. Thoroughly recommended.
March 28, 2025
Reply from Brandon Hire Station - Oxford
Hi Jim, thank you for your wonderful review. We're pleased to hear that our knowledgeable and helpful team at Oxford made your experience so positive. Your recommendation is greatly appreciated and we hope we will see you again soon. Kind regards, the Brandon Hire Station team.
Overall experience was very poor
Overall experience was very poor. Booked equipment online, but next day received a call to say they didn't have it. Offered an alternative which was less than ideal, but they did offer a £50 discount. Equipment arrived on time, but then they failed to collect on the correct date. I ended up having to ring to arrange collection. (1 week later). When I checked if the £50 discount had been refunded, I could see it hadn't. Had to ring for a 3rd time to get the money refunded.
April 16, 2025
Unprompted review
Reply from Brandon Hire Station - Oxford
Hi James, thank you for your feedback and making us aware of this. We apologise that the item you were looking for was not available and for the inconvenience caused by the late collection and communication. This does not meet our usual high standards of service and we will take your comments on board. Kind regards, the Brandon Hire Station team.
Excellent service
Customer service was impressive as was the whole experience. Everything went as planned and was hassle free.
March 5, 2025
Hired a wall chaser from Brandon Hire
Hired a wall chaser from Brandon Hire, chaser was in good condition, fitted with two new blades that went through my wall like butter and hoover attachment was pretty much dust free. Really helpful staff, was served quickly.
December 17, 2024
Reply from Brandon Hire Station - Oxford
Hi Dan, thank you for taking the time to review us. We're pleased to hear that the wall chaser met your expectations and that our team were able to assist you promptly. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
it was easy and straight forward
it was easy and straight forward. would do it again
December 13, 2024
Reply from Brandon Hire Station - Oxford
Hi Svend, thank you for your 5-star review. We're delighted to hear that your experience with us was easy and straightforward. We look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Oxford
Hi Richard, thank you for your review. We're glad to hear that you found our team helpful and hope we can assist you again in future. Kind regards, the Brandon Hire Station team.
Staff was very friendly and helpful.
December 10, 2024
Reply from Brandon Hire Station - Oxford
Hi Francisco, thank you for your 5-star review. We're delighted to hear that our team were friendly and helpful during your visit. Your recommendation is greatly appreciated and we hope we can support you again soon. Kind regards, the Brandon Hire Station team.
Helpful advice followed up with quick…
Helpful advice followed up with quick and efficient service.
December 2, 2024
Reply from Brandon Hire Station - Oxford
Hi, thank you for your 5-star review. We're happy to hear that you received helpful advice, and quick and efficient service from our team. Thank you for hiring with us and we hope to see you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Oxford
Hi Peter, thank you for your 5-star review. It's great to hear that you received timely and friendly service from our team. Kind regards, the Brandon Hire Station team.
Found the staff really helpful and…
Found the staff really helpful and knowledgeable
October 31, 2024
Reply from Brandon Hire Station - Oxford
Hi Barrie, thank you for your 5-star review! We're happy to hear that you found our Oxford team helpful and knowledgeable during your hire. Kind regards, the Brandon Hire Station team.
Great service from the first phone call…
Great service from the first phone call to the office to collection
September 18, 2024
Reply from Brandon Hire Station - Oxford
Hi Nick, thank you for your 5-star review! We're delighted to hear that you received great service from our head office and branch team. Kind regards, the Brandon Hire Station team.
Excellent service
The whole process was straightforward and I was kept in constant contact about the rental.
The people I dealt with at the depot were very helpful and friendly. Very happy.
September 20, 2024
Reply from Brandon Hire Station - Oxford
Hi Clive, thank you for your review and choosing to hire with us. We're happy to hear that the hire process was straightforward and that our Oxford team kept you informed and provided helpful and friendly service throughout. Kind regards, the Brandon Hire Station team.
Just good.
Easy to order, competitive pricing, friendly delivery and collection. No stress or hassle. Hired equipment was in good, safe condition.
September 16, 2024
Reply from Brandon Hire Station - Oxford
Hi Subhash, thank you for your review and for hiring with us! We're pleased to hear that you found our ordering process simple, and were impressed with our equipment and the friendly service from our team. Your feedback is greatly appreciated and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Such a great team
Such a great team. I am an individual undertaking projects at home. The team were helpful and supportive ensuring I had the right equipment. I felt supported and would definitely use Brandon tool hire again in the future
August 18, 2024
Reply from Brandon Hire Station - Oxford
Hi Wendy, thank you for your brilliant review! We're delighted to hear that our team was helpful and supportive in ensuring you had the right equipment for your home projects. We hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Great customer support
Great customer support. Punctual delivery. And a working product. I use Brandon Hire Station a lot and have only had good experiences.
June 18, 2024
Reply from Brandon Hire Station - Oxford
Hi Hugh, thank you for your positive review of your experience with us! We're delighted to hear that you've had great experiences with our customer support, punctual delivery, and reliable products. We appreciate your continued support and hope to see you again soon. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Oxford
Hi Campbell, thank you for your 5-star review. We're delighted to hear that you received brilliant service during your hire. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.
Great service
Great service. All the staff are very helpful and friendly.
Never used them before, but would highly recommend using them.
June 5, 2024
Reply from Brandon Hire Station - Oxford
Hi JB, thank you for choosing Brandon Hire Station for your tool hire needs! We're pleased to hear that you found our Oxford team helpful and friendly. We appreciate your recommendation and hope we can assist you again in the future. Kind regards, the Brandon Hire Station team.
Needed Turf cutter
Needed Turf cutter
Living local they delivered early and demonstrated equipment.
May 28, 2024
Reply from Brandon Hire Station - Oxford
Hi Alun, thank you for choosing Brandon Hire Station for your turf cutter needs. We're pleased to hear that our early delivery and equipment demonstration met your expectations. We appreciate your feedback. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Oxford
Hi James, thank you for your 5-star review. We're delighted to hear that you received good service from our team, with on-time delivery and quality equipment. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.
Kind and courteous staff
Kind and courteous staff, excellent delivery and pickup, superb tool quality, very good price and the fence post puller worked perfectly and got the job done extremely quickly. Many thanks to Oxford team.
May 30, 2024
Unprompted review
Reply from Brandon Hire Station - Oxford
Hi Cliff, thank you for your 5-star rating! We're delighted to hear that our Oxford team provided excellent service and that the fence post puller worked perfectly for you. We appreciate your feedback and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
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