Brandon Hire Station - Oxford Reviews 

70
TrustScore 4.5 out of 5

4.4

Unit 3, Cherwell Business Centre, Rowles Way, OX5 1LA Kidlington, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I was not sure which kind of platform to hire as the one I used last year was a little low for my needs for hedge trimming. Customer service were helpful at directing me to the right product. Delivery... See more

Company replied

Rated 2 out of 5 stars

Despite taking the booking on-line, the local team called about 2 days later to advise that the product wasn't available....they tried to locate an alternative but said there were none locally. T... See more

Company replied

Rated 5 out of 5 stars

Kind and courteous staff, excellent delivery and pickup, superb tool quality, very good price and the fence post puller worked perfectly and got the job done extremely quickly. Many thanks to Oxford... See more

Company replied

Rated 5 out of 5 stars

Hired a wall chaser from Brandon Hire, chaser was in good condition, fitted with two new blades that went through my wall like butter and hoover attachment was pretty much dust free. Really helpful st... See more

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Unit 3, Cherwell Business Centre, Rowles Way, OX5 1LA, Kidlington, United Kingdom

  • 01865 378 597

4.4

Excellent

TrustScore 4.5 out of 5

70 reviews

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This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.4

All reviews

(70)

532 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have used Brandon Hire Station on…

I have used Brandon Hire Station on quite a few occasions and always found the staff helpful and the equipment they hire out is always top quality and in great condition. Highly recommended hire service… probably the best!

May 4, 2024
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Hi Simon, thank you for choosing Brandon Hire Station for your equipment needs. We're delighted to hear that you have always had a positive experience with our helpful team and top-quality equipment. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very helpful and good advice for the…

Very helpful and good advice for the right hire equipment. Very reasonable rates, cheaper than other comparable hire shops.

April 25, 2024
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Hi Tim, thank you for your review. We're delighted to hear that you found our advice helpful and our rates reasonable. We appreciate your feedback and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great price and service again

Great price and service again from Brandon. The whacker was brand new. Recommended and will continue to use these guys for our equipment hire, can’t fault them

February 8, 2024
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Hi Kathryn, thank you for your positive feedback and for choosing Brandon Hire Station for your equipment needs. We're delighted to hear that you were satisfied with the price, service, and the compactor plate you hired. We appreciate your recommendation and look forward to serving you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

A great service

A great service! Friendly and very helpful staff.
Will definitely use their services again.

January 22, 2024
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Hi Kseniia, thank you for your positive review of our Oxford branch! We're delighted to hear that you found our team friendly and helpful, and that you had a great hire experience. We look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Hi Mark, thank you for your 5-star review. We're delighted to hear that you had a great experience with our Oxford team. We appreciate your recommendation and hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Good morning, thank you for your positive review. We're glad to hear that you received great service from our team and felt our prices were competitive. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Hi Matt, thank you for choosing to hire with us. We're pleased to hear that you had a positive experience with our Oxford team and found the hire process hassle-free. We appreciate your feedback and hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very helpful folks at Brandon Hire and…

Very helpful folks at Brandon Hire and friendly. Easy location. Recommend even for DYI customers like myself ...

October 5, 2023
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Hi Sean, thank you for choosing to hire with us. We are pleased to hear that our Oxford team are helpful and friendly and you can easily access our branch. We appreciate your recommendation to other DIY tool hire customers and we hope to see you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Excellent service

Fantastic service

September 11, 2023
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Good morning, thank you for your positive feedback. We're glad to hear that you found our service excellent. Please get in touch if we can assist you with anything in the future. Kind regards, the Brandon Hire Station team.

Rated 2 out of 5 stars

Item not fit for purpose- poor customer service staff

Positives- staff member dropping off item was friendly and knowledgable with advice.

Edging sander did a pretty good job.

Negatives - main floor sander, was not fit for purpose, and did not do job.....the job at hand could not be completed because the equipment could not do the job.

Reported to customer services who offered nothing and said someone would look at machine,never heard anything since.

Then tried to say they couldnt collect item from 6.30pm and i could be charged additional holding time, when their guy had already picked up around 7pm THE DAY AFTER DUE BACK, nothing to do with me, in fact id taken day off work to be there to hand it back.....zero communication skills, and poor to threaten me.

When you pay over £200 for machinery that doesnt do the job and thats the automatic response, its poor.

Wpuldnt hire anything from them again based on this.

June 2, 2023
Rated 4 out of 5 stars

Colin did a 100% first rate job sorting …

Colin did a 100% first rate job sorting out an issue with getting the tool requested. Initially the flat bed cutting table I ordered was not available but and alternative was delivered. This was a good Makita tool (the stand somewhat re-engineered but useable) but it incomplete having no no blade safety device and no guide rails. Colin sourced and had delivered a replacement which allowed me to complete the work I planned albeit a week later than planned. Chris the driver was very good too. Exemplary Customer service, slightly let down by the tools. I'd hire from Brandon again.

May 25, 2023
Rated 5 out of 5 stars

Exceptional service

Brandon were recommended to me by my builder. All the Brandon staff went out of their way to be helpful. The guy in the call centre corrected my ordering mistake and refunded me quickly and the people at the Kidlington depot gave me advice, delivered promptly (and even waited for me because I was briefly out) and came back out very quickly to correct a mistake of theirs. Phone and face-to-face communication was excellent. They told me I'd ordered too many consumables and they were right but the refund on what I hadn't used was quick and accurate. I was bowled over - I'm just not used to this level of customer service. The hire rates are very competitive too.

March 23, 2023
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Reply from Brandon Hire Station - Oxford

Good morning Rachel, thank you for leaving Brandon hire Station a great review. It's lovely to hear that the staff went above and beyond, I will pass your feedback onto the branch staff. We hope you choose to hire from us again soon

Rated 5 out of 5 stars

Helpful and friendly service offering…

Helpful and friendly service offering advice on what I needed to do the job. Will be my first choice hiring in the future.

March 27, 2023
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Good morning Stephen, thank you for your review, its great to hear that the staff in the Brandon Hire Station branch are knowledgeable and helpful, we look forward to seeing you again soon

Rated 5 out of 5 stars

Very quick very helpfull and went the…

Very quick very helpfull and went the extra mile for me excellent customer service on desk 👏 highly recommended you xx

March 22, 2023
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Good morning Sarah, thank you for the review, I will pass the feedback onto the staff at the Brandon Hire Station branch, it's fantastic to know they are providing excellent customer service

Rated 5 out of 5 stars

Helpful friendly staff and simple and…

Helpful friendly staff and simple and quick hire procedure.

March 20, 2023
Brandon Hire Station - Oxford logo

Reply from Brandon Hire Station - Oxford

Good afternoon Andy, thank you for your review. That's great that the staff at the Brandon Hire Station branch were helpful and friendly, we hope to see you again soon

Rated 5 out of 5 stars

Lovely knowledgable staff

Lovely knowledgable staff, helpful to solo lady customer. Much appreciated and will certainly be delighted to recommend. Dehumidifier was just what I needed for a few days hire, clean, came with clear instructions and worked well.

September 22, 2022

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